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February 2024 by Jb J.
I was standing in line and there was no one waiting in the cash only line, the lady that was there didn't help me, even when there where no customers But she also helped other customers with tickets but not me. This is a Costco, she should have taken basic customer service training, also she didn't understand what I was saying, why is she helping customers and doesn't understand or speak English.
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February 2024 by Oleg P.
Was there for a quick pick up few items. Nice selection, friendly staff. Great value.
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February 2024 by Rachel ..
Martha in the membership department was so helpful! I came in with an issue with my membership card and she helped me resolve it immediately. I appreciate the customer service!
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February 2024 by Karen A.
Costco rocks! This is my second favorite Costco in San Jose. It's the busiest (in my opinion), so produce tends to be fresher. But, it's the busiest--so it's crowded and parking is a hassle! Also, there's no gas station here, so that's a minus. But I lost my credit card here, and they found it and called me before I arrived home. What a great place!
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January 2024 by Tuan Nguyen
Customer service here is horrible. NEVER call or text for status update. They also gave shortage of drug multiple times and when I spoke to the pharmacy on duty, she manually counted and confirmed the amount of pill was short by 1 (she blamed on the central dispensing machine). This issue was never fixed as my family member also get medication from Costco (another location), which also gave 1 short pill as well. One of my refill was over 1 week late, and no one call or text me to let me know and when I talked to them, they said it's out of stock and don't know when it will be available. It could me days or weeks??? Refill also takes a long time as well, so if you need medication on the same day, forget it. Find another Pharmacy. Is this Costco service?
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January 2024 by Chien Nguyen
There is no one
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January 2024 by Sharon Z.
Costco cakes and cookies are too sweet!!! They are not good for health. The other goods are ok.
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January 2024 by Ju H.
This Costco has convenient parking and is convenient with other grocery markets nearby. It's not too busy on weekdays, but during lunch hours or weekends, many stores inside the shopping mall can make parking challenging. Compared to other nearby Costco, this one is relatively large, and its layout is overall comfortable for shopping. The store consistently introduces new products, adding to the enjoyment of shipping each time I visit.
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December 2023 by Hui J.
Being a long time member, we are a really disappointed by the service and attitude the store staff and manager (Bryan AGM) have for our recent visit. We were checking out with the self-check out machines, somehow the machines was not working properly leading to some scanned items being canceled, and a store employee intervention was needed. We reached out to a staff member and looked for help to figure out what we should do. A staff member came and started to count what was registered in the scanning machine and what was not. She put two registered items on the unscanned section, and was going back and forth with the list and looked confused. I tried to help to figure out what was not registered by going through the list. All of the the sudden, she starts to behavior really bad, saying "you know what is not scanned" and gave a really mean look, and repeated "you know what is not scanned, scan them". I felt like accusing me for trying to take the item without paying... Later when the supervisor and store manager came, instead of trying to figure out what happened, they repeated asking if i can scanned every item, if so, i should keep on going out of the store. When I confronted them by telling them that I was treated really bad and they should do something. They appeared to be really impatient with the only goal of getting me out of the store. When I asked what they are going to do with this, they said they will talk to the staff, and when I asked what next. They said they will talk to the staff. When I asked for follow up with them after they talked to the staff, they declined in a rude way saying it is all internal business, there is no reason to let me know even if I treated really bad and the staff is rude and mean. When I asked what if I got pouched by the Costco staff, will they follow up with the customer. The store manager (Bryan AGM) said that has not happened, but yes even if I got pouched, they are not going to follow up with me. Gosh..... how come they can treat customer like this .....
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November 2023 by Claudia N.
Hi just went to costco for my Thanksgiving shop my husband was waiting right outside te milk and egg fridge and this rude Employee really rude told him to move he didnt say excuse me or anything just move you are on my way when he could easily walk around not only that he kept on saying stuff to my husband whats the deal here i couldnt finish my shopping because of him his name was ignacio i didnt feel safe my husband was really mad he is so unprofesional he shouldnt be working there is not a good example of customer service so we let one of the managers know and she didnt seem to care this so unaceptable .
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November 2023 by Shannon Carapinha
Very condescending and rude over the phone.
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November 2023 by Anthony C.
I would give this place more stars if they brought back the combination pizza. I miss the combination pizza. I have no idea why they would stop selling a good product
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October 2023 by Steve Chou
Don't get shots here. The wait is forever and the staff is hella rude.
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October 2023 by Jena K.
I bought some spotlights for Halloween here last year, cost over $100. The incompetent cashier somehow didn't ring it up, the incompetent door person didn't notice it wasn't on the receipt either because they're too busy playing on their phone to even check it. My overly do gooding mother came back and paid for it anyways, did not get a receipt, cashier probably pocketed the money. Come to find there are missing parts. Go back to exchange but they're all sold out. Cant even return it and get our money back because there was no receipt. Thank you soooooooo much /s
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October 2023 by Vicki H.
Costco food court has gone the way of Walmart. Now kiosks to place your order. 1 person to run a register for cash customers. 1 person to fill ALL prepaid orders from kiosk and inside the store. I waited in line for over 20 minutes for 2 hot dogs and soda.
