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November 2023 by Ang N.
One of the managers, Arlina, is lovely and so helpful. She worked through a tricky situation with me and I ended up so happy with her patience and the beautiful pendant lights I bought.
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October 2023 by Suzan Sander
Great staff. The only complaint was many of the items I was looking at were limited stock but you can order online.
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October 2023 by Anand Birje
We spent significant $$$ to buy furniture pieces for our living room, dining room, office and bedrooms. The designer who visited us for a home visit was great. However, the delivery and shipments were horrible. Multiple expensive pieces came scratched. The replacement deliveries took more than 4 months.Even after 5 months since we started the process, we have not received replacements that were promised. The delivery folks keep canceling or calling to say they missed it.It's a classic case of " great at selling but bad at delivery," and we will NEVER go back to Crate and Barrell. I can almost feel this retail brand, which was once amazing, is going to be irrelevant and will start looking like JC Penny in a few years
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October 2023 by Jacqueline Bogard
Always a lovely selection of home furnishings and decorative items. Lots of natural and neutral colors now, September 2023.
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September 2023 by Faye Naba
Fantastic merchandise, from dishes to decorate items and furnitures. Finally found the dining room table that I was looking for.
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August 2023 by Alena Popova
Terrible customer service. Scheduled in house design service- no one showed up. Contacted customer service 3 times - no assistance. Why offer the service if you are not planning to provide it????
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June 2023 by John Tran
This is a beautiful and well-run Crate and Barrel location. We received outstanding service from Connie in the kitchenware section and Maria in the sofa section. 10/10 would furnish my apartment here again :)
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June 2023 by Sandhya Prashant
Love this store. For self or for a gift you can find something itself and retry here.
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May 2023 by Winston Wang
I had a 45-minute session for the design desk. It was such a waste of my time. Originally I was hoping to get some idea of how to match a rug with the Gather sofa, also the media console etc. Apparently Wendee was sooooo popular and sooooo busy with other clients that half of the time she was gone. And when she was with me, she checked her emails and replied to them. In the end I felt I was there watching her working?! Although she was sooo kind to offer an in house visit tomorrow, I think I’m better off design with others.
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May 2023 by Pritesh Chandaliya
Amazing quality stuff here. Price is higher but for the quality it's acceptable. They have lots of options for utensils and everything you need in house. Very well organized.
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April 2023 by Winston W.
I had a 45-minute session for the design desk. It was such a waste of my time. Originally I was hoping to get some idea of how to match a rug with the Gather sofa, also the media console etc. Apparently Wendee was sooooo popular and sooooo busy with other clients that half of the time she was gone. And when she was with me, she checked her emails and replied to them. In the end I felt I was there watching her working?! Although she was sooo kind to offer an in house visit tomorrow, I think I'm better off design with others.
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February 2023 by THU HANG HO
My ? store with fashionable furniture, kitchen stuffs, & decor. Great customer service as well!
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February 2023 by Cindy W.
After many furniture purchases and years of patronage, I quit. I will never shop in this store again! Their furniture really isn't very high quality, so perhaps it is a blessing. We just had the worst customer service experience with a botched family room sofa and chairs order. The sales representative helped put the order together but was flimsy on the details and took no responsibility for the errors. We are now stuck with 4K In furniture that does not match or even fit in our family room. I got a nasty email from the assistant store manager telling us since it was a custom order, we now own it. One chair is defective and the sofa is too small in comparison to the oversized chairs. What a nightmare. I would have appreciated some friendliness and solutions around this problem but instead got a curt email and no response from the sales person. Wow! Buyer beware!
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December 2022 by Mark Danhof
We just moved here and got this store recommended by our neighbors. We absolutely understand why. The products look great, it is decently priced and the employee who helped us went out of her way to make our shopping succeed.Also, when we came home, one product was ripped a little. We contacted customer service by text with pictures and within 10 minutes everything was solved. Great store!
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December 2022 by olga antonenko young
The staff here either exudes or feigns a lack of training regarding the handling of returns. The kicker was their manager mansplaining to me how I am using my iPhone incorrectly and thereby resulting in an inability to process a return. Please train your staff on inclusive communication - many of the customers in this area (women included) have worked in engineering longer than they have been alive.Two stars, because the stuff is nice.
