-
August 2024 by Sven
I was thoroughly impressed with the prompt and professional responses from Will at Craters & Freighters. Although I wasn't able to proceed with their services at this time as the shipment required to be expedited, I am definitely planning to use them in the future. Their exceptional customer service and expertise make them highly recommendable.
-
April 2024 by Steven Campbell
Will Cannon in the Bay Area San Francisco took superb care of my shipment needs from the pickup, crating/packaging and shipping to Middle Tennessee. Additionally, Will provided regular updates on the progress and even shared a photo of the completed container ready for shipment. The container arrived and delivered faster than expected and in excellent condition with the well packaged crate. Very professional and well worth the cost. Highly recommend.
-
March 2024 by Robert Exconde
I didn’t end up going with them. But the guy was very upfront/straightforward. He was willing to give me a ballpark number, saving me a ton of time.
-
September 2023 by James Lee
I needed to ship an antique coffee table to Chicago on semi-short notice and while I originally considered UPS I decided freight shipping would be more secure. I found Craters and Freighters because they were the most local to me and thank goodness. The entire process was quick and completely problem free. I worked with Will to set up a pick up time. The men showed up promptly and packed up the coffee table securely and took it away.Once I got to Chicago, I got a call to set up the delivery appointment. I paid extra for “white glove service” where the men placed the table where I wanted and they unpacked it and took away all the packing material. The entire process took just under a week.Will and all the men were professional and great to work with. Honestly, I paid a premium for the whole experience but if you want something done right, you have to pay for it. No problem spending the money for excellent service. So, if you got to ship valuable or priceless stuff securely and quickly, Will and the crew at Craters and Freighters are perfect for the job.
-
September 2023 by Michael Haahr Hansen
What a team and what an experience. Team coming out consisting of Frank, Naca, and Roy did an amazing job. Mark in office is very professional and friendly.Best recommendations to this team.
-
July 2023 by Tori Muir
Craters & Freighters assisted me in sending a large rug to the UK. Service was fast and professional, everything explained well and the required paperwork quite clear. The pricing was reasonable, and the turnaround time excellent. Overall would highly recommend them for a stress-free experience in shipping large items internationally.
-
May 2023 by Josh Lee
Craters and Freighters helped me with last minute crating and shipping of some high value electronics - and from start to finish it's been a clear and easy affair. My point person, Mark, has answered any inquiries I've made about the status of the job promptly. I would definitely suggest these folks for any specialty shipping needs!
-
May 2023 by Wayne F
WOW.I have used C&F multiple times in the past 2 months.1- Having them take from our shop floor, crate and then ship equipment from our site to multiple sites in the US.2- Receiving equipment and having them unload and rig into our facility.The entire team is so PROFESSIONAL, FRIENDLY, FLEXIBLE, KNOWLEDGABLE....and when I changed things a few times, they took it in stride.I can't say enough good things about them.
-
April 2023 by Jenelle Carver
Polite, professional, dependable, competent and kind. My experience with Javier and Ricardo was such a pleasant surprise! They carefully secured and wrapped the large, flatbed printer before maneuvering it out to their truck. They took their time to properly secure the printer inside of their moving truck as well. Without hesitation, I would rely on them to help in any future move.Thank you again.
-
March 2023 by Jim P.
I received a bequest for a valuable Wurlitzer Jukebox and a Jacobian desk from an estate in Pacifica, CA. I searched the internet for a shipper to get the two pieces to me in Iowa. Craters and Freighters in Hayward went to the residential location, carefully packed and wrapped the two pieces, then built custom crates and packing for both, and handled the freight choice to get them to my drop spot in Iowa. (I then hired locals to get them into my home) When they arrived in PERFECT condition the care taken to insure their safety was terrific! BOTH pieces were crated and cushioned to an incredible safety level. I felt like I paid for the BEST and I GOT the best! If you are shipping an item that MUST be cared for, you cannot go wrong with this company!
-
February 2023 by Leslie G.
Working with Will set my mind at ease in shipping a large painting. He was professional, quick to respond, accommodating and patient with all of my questions. The painting was packed with care & shipped quickly. I've used Craters & Freighters in the past and they're my go-to vendor for large shipments. They're the best of the best! Highly recommend!
-
January 2023 by Jason T
Craters & Freighters Bay Area came thru for us on an eBay shipment in grand fashion. From first contact, all the way thru package arrival, Will and the team were excellent. Packaging was professional and industry standard, quick and on-time from California to Michigan. Thanks again!!
-
November 2022 by KC ganzkow
Outstanding service and professionalism! Don't hesitate to call them for any and all shipping needs.
-
August 2022 by Brenna Alvarez
Absolute pleasure to work with. Easy communication from the start to finish. Took care of our glass items better than some would their own. A little pricey but I would have to say the quality of their work shows, so it is very much worth it if shipping delicates like we did. Very fast as well.
-
June 2022 by Brian Tanner
The worst customer service I’ve experienced anywhere. William took several days to reply to emails, never answered or returned calls, and when he did reply via email he was rude and condescending. After 2 weeks of that I took my business elsewhere with a much better shipping company. Even 1 star seems too generous here.
