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January 2024 by r rojas
This location has horrible customer service! Bad attitude toward customers and always out of items I go for.
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November 2023 by Em G
The kindest cvs pharmacy around
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November 2023 by Astrid G.
Avoid Nermen at the pharmacy! She is racist and refused to help my mother when she went to pick up her prescription this morning. Despite my mother being latin and speaking English, nermen kept telling her she didn't speak Spanish. The manager in charge kept making excuses for her saying she was new. She is not new, she was transferred to this store. If someone does not want to attend everyone no matter what color or race, they should NOT be working there. We've becoming to this location for over 10+ years and found this behavior appalling. I hope the community sees this and is aware of this woman's behavior which should not be accepted in any customer service role.
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November 2023 by Stephen L.
I have been going to this cvs for thirty years. The customer service is rude. Very unpleasant. I told him that this was the most unpleasant way I was treated. No hello. No how are you? Are you ready to check out? I mean, just awful and passive aggressive.
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October 2023 by Pete D
Went to drop off unused meds, a box of used sharps in approved box and unused sharps, still sealed/packaged. The sharps bin was full, pharmacy staff just laughed at me when I asked them if they could help. I also asked if I could leave them with them, which I get why they can't but again they just laughed and left me to walk away. At the very least they could have said something, anything at all, they could have offered to try other stores, the postage containers for sharps etc but instead they only laughed and tried to humiliate me for trying to do the right thing.
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October 2023 by Pete D.
Went to drop off unused meds, a box of used sharps in approved box and unused sharps, still sealed/packaged. The sharps bin was full, pharmacy staff just laughed at me when I asked them if they could help. I also asked if I could leave them with them, which I get why they can't but again they just laughed and left me to walk away. At the very least they could have said something, anything at all, they could have offered to try other stores, the postage containers for sharps etc but instead they only laughed and tried to humiliate me for trying to do the right thing.
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September 2023 by Josephine Flores Rodriguez
No bathroom, and the pharmacy takes way too long.
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August 2023 by Kenneth L.
So my family and I have lived within a couple blocks of this Branham CVS for 14 years. We have used them mostly due to convenience. We have had our ongoing frustrations with their pharmacy off and on during this time. BUT ENOUGH IS ENOUGH! There have been a couple of bad actors that thankfully are gone. BUT THE ONE CONSTANT BAD ACTOR IS THE PHARMACIST JENNIFER!! She is as arrogant and uninformed as they come. She is flat rude. She must have such low self esteem to think she can exert her own personal little "power trips" on customers, that she forms her own judgments about based on their medications. Meanwhile, she knows nothing of our personal health issues and why we ARE PRESCRIBED BY ACTUAL DOCTORS the medications that unless unlawful, IS HER DUTY TO SIMPLY FILL! Tired of her giving her petty little lectures, or holding up dispensing the medications. my wife and I have complained to the store management about her more than once only to have it fall on deaf ears. So shame on you CVS management! Shame on you. And as I personally manage Medtech professionals with far more education and income than these people, Jennifer included, I am more than qualified to make this assessment. You arrogant managers, and little Jennifer, clearly have lost sight of who the customers are that keep you in business. Well guess what? I have initiated my progressive complete withdrawal of all my monthly medications from this store and will not be going to another CVS. SO MANY BETTER OPTIONS! If management by some miracle were to actually read this or care in the slightest, I would invite them to ask Jennifer who she thinks wrote this. She will know. AND THEN lookup the amount of monthly revenue that just walked out the door and ask yourselves if Jennifer is worth it. It is clear from all the negative reviews here that many customers are fed up. I have neighbors that can no longer stand her. So GOOD BYE CVS. Enough is enough as I mentioned.
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August 2023 by Audrey Carlencia
Bad customer service. Limited inventory. I won't be returning back.
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July 2023 by chris monahan
The employees are so helpful
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July 2023 by Liz A
Cashiers are always friendly. They always smile and offer their assistance. Thank you.
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June 2023 by Danny Pena
It's always a great store and has plenty of items and good coupon deals! And it's close to my house!
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June 2023 by Dennis Decker
the cvs store is always helpful to me
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April 2023 by Grant Simon
My friend Christian works here.
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February 2023 by Jessica H.
This is my go to store and especially for the pharmacy. Been coming here for over 10yrs now. I'm not sure if they got new staff for the pharmacy or what. I called a few times for refills for my grandmothers prescription and they are rude. The only good thing is there's usually no wait time. Just wished their attitudes would be different. I even had the guy hang up on me because I didn't have the phone number and fax of Valley medical hospital pharmacy I was trying to get prescription transfer from. The next person was in a mood as well. I've given the benefit of doubt that maybe I have caught them in a bad day but this is not the first time.
