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November 2023 by Tuong M.
Great people to work with, trusted employees. I forgot my wallet in there for a week and nothing was missing
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November 2023 by Vikram Samal
There are numerous reasons why this location could be not the best place for your Tesla. Let me enumerate them all.1. Problems with communication: It was unclear when the car would be available. After 8–10 days, the initial estimate of 3 weeks was shared with me. I contacted them on the initial delivery date, which was after three weeks, and they informed me that it was not yet ready and would require an additional week. They never attempted to provide me with a revised schedule. I was then required to inform my insurance company of the incident. On Friday afternoon the following day, I receive a phone call instructing me to pick up the car or pay for a rental car. This time, I had to again contact my insurance company to schedule an updated delivery date for the following Monday.2. Poor Service Quality: Many details were overlooked or ignored. I had to wait and fix it for one-and-a-half-hour on the delivery day because the quality was inadequate. After painting, essential cleanliness and alignment were neglected, which anyone could have noticed.3. Lack of ability to resolve: The staff was not ready to listen I was charged twice for my insurance deductible amount; therefore, I have to contact my credit card company now to resolve the issue. The only good thing was the courteous person who took the car.The worst thing you can do is bring your vehicle here. If I did not have insurance, I would never recommend this location.Services: Painting
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November 2023 by Howard Vroman
I took my car into Fix Auto to replace the front and rear bumper covers of my car. They did an excellent job on the repair. They made sure all damage was fixed and worked well with the insurance company to get the repair paid for. They even found some damage after the initial estimate, and got the additions covered by my insurance. The car looks like brand new! Very Happy with the repair!Services: Painting
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October 2023 by Justin W
I recently got into an accident and had to repair the rear end of my car at Fix Auto San Jose. The body shop did a great job repainting my car, and the staff members were very professional and friendly. However, I noticed that there was a gaping hole in the back of the driver's seat when I was picking up the vehicle. The staff and I were looking over the pictures that were taken prior to the repair, but we couldn't find a good picture of the left side of the back seat. They tried to glue or fix the issue, but the scar is still very visible, and you can def feel it.They said they would ask their owner and follow up with me. However, I never received a call back on the matter. Moreover, there was this black rectangular shaped residue on the back seat. I do not know if it was the cleaning crew or another team that left the mark. They clearly did not do job cleaning the car, and I'm not happy with the result.5/5 - Repair and bodywork on the vehicle1/5 - Clean up and damage on the carService: Painting
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October 2023 by Hanoch Raviv
Went to this place to fix my Tesla model 3 but the estimator was honest enough to tell me they have little experience of fixing the car. So honesty goes long way with me - 5 stars
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September 2023 by anna p.
Everything went smoothly. Extremely professional, communicative and did things really fast. Quote was what they mentioned when I asked in the phone before I went there. So zero gimmicks.
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September 2023 by Anuja Agrawal
We had a great experience with fix auto. The car was delivered on time with continuous communication throughout about the status. They additionally removed some scuff marks which was not part of the quote. Thank you!
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September 2023 by Jessica Wang
They did a great job fix my car. The service was fantastic too.
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September 2023 by Narender Rana
Very professional and supportive. Noted a scratch after work and staff was very helpful in taking care of it even if it was not related to the service which I originally thought.Services: Painting
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September 2023 by tah2001us
Fix Auto worked with Geico insurance to make the repair on my Tesla seamless and painless. Fix Auto staff is friendly and very helpful.Service: Body & Trim
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September 2023 by Michael O'Rourke
Excellent service. Finished the job earlier than the original estimate. Kept me informed of the work completion timeline with regular updates. Overall, efficient, quality work performed by knowledgeable and helpful staff.
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September 2023 by Cody W.
I was very disappointed in the lack of service I received at this shop. They basically had me running around making all the calls to order my own parts. Plus they never fixed it. I had to have my insurance company pick it up and send it to a new shop . I would never recommend this place to anyone I care for.
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July 2023 by Hemant Parab
Well this was first time I visited Auto body shop and didn't had any clue, but they explain the process and gave estimates.Getting appointment was one rough job as it was already booked.Well once the job started I got regular updates and got my car back on Promised date.So far happy with the job done on my car.
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July 2023 by Ming Fan
My 2019 sienna got a professional and wonderful body paint repair. it took 20 work days, much longer than my expectations. But the work was truly good.
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July 2023 by Ram Naik
Zero visibility. People here have no clue when the work on your car will be completed, until it is and you get a call to pick up in 4 hrs. They pile on cars in the workshop and time slice the work on your car. Even if minor job - because of time slicing - it takes weeks for the job to be done. Until then you will be held hostage with your car parked in their lot. Not customer focused at all. That said front desk is very polite and courteous.Service: Body & Trim
