September 2021 by Junior C.
Today I was in there and I was told by the plus size (manager lady) that I'm not allowed in there. I asked why 3 times and all she said is that "I was told if you don't leave I'll call the cops" so now I'm going to take it further and try and speak the a district manager and find out why I'm being discriminated against or if some employee thinks that I stole and item that was donated to them from the community. She was disgustingly rude to me and I will be in there soon and I will ask her to please do call the cops and whatever accusations she has against me that I want to see proof of it. And not of someone with a mask.
July 2021 by Valeska Granados-Dickopp
Kinda thought that w so many rich people I'm the area i would find better stuff ?
July 2021 by Mary Shen
I want to know if Goodwill in Cupertino is going to increase hours because I wanted them to start hiring so I can come back there to work. I hope the economy can reopen as soon as possible so that all Goodwill store can start hiring more people.
May 2021 by Jade Moore
The older woman who works here has the worst possible attitude about having to do her job (hang up clothes.) She shoved carts and mumbled under her breath (loudly so everyone could hear) like she was having a tantrum. Never going here again.
April 2021 by Prachi Raichura
This 5 star is for Robert, who was a fantastic staff member, and was so helpful when I went there yesterday. He helped us so promptly with a TV we were looking at. Huge 50 inch t.v and he was customer service personified!! I went to Goodwill in 5 places looking for a 2nd hand t.v and this is where I was helped so fast and well. ( Prospect goodwill, the staff seems to hide power cord, of the donated t.v so customer can't buy- maybe theur sell it themselves on craigslist or otherwise, floor staff on prospect goodwill refused to explain why 4 t v had no power cord, to test or turn on the t.vs and their staff was avoiding me!) This one was fantastic! I anyway like to donate here, as well as look for stuff time to time.
March 2021 by John P.
It is absolutely hilarious how surly all the employees are here. They will yell at all the customers over the smallest thing. The donation drop off is in the back. You'll feel totally judged as you have to place your items one by one in the correct box. Wrong box? Get yelled at! Right box? Get yelled at also! Park incorrectly? Get yelled at and your car keyed. Don't feel bad about it when you leave. Try to have positive attitude about the verbal abuse.
March 2021 by Vincent Yao
Rude staff. Once, I was accused of stealing when I was in line checking out to pay. Another time I tried to donate and was told matter of factly that the donation drop off closed @ 5 pm. I checked online which said 6 pm and when I said so the staff was patronizing stating they didn’t have anyone in the back so they closed @ 5 as if I was being unreasonable.
January 2021 by Matthew J. Ochoa
December 2020 by Renee Z.
(This is a review for their donation drop-off) This has now become my go-to place for dropping off donations, as the process is very organized, and the staff have been super friendly and helpful all 5+ times in the last 2 months that my husband and I have come. We are clearing out my parents' house after they moved into a retirement facility and have arrived with carfuls of things several times. We appreciate that Goodwill accepts electronics, sheets, household goods, clothing, etc., some of which other places will not take. The sorted boxes are very large, and there has always been 1-3 friendly staff members to help us decipher where things go. Because the dropoff area is behind the store and drivers must follow a specific path which involves a u-turn, there is sometimes a line, but the wait hasn't ever been very long. Just keep in mind that dropoff hours are not as long as store hours, and if you're like me, you might be inclined to stop into the store after dropping off donations and find a few things to bring home, too!
December 2020 by Michael Newton
Goodwill is always a great place to find great deals!
November 2020 by Liezl R.
I just called to ask if they are accepting donation drop offs. The woman on the phone was rude after I asked to confirm if they even take drop offs on Sundays. She very irritably raised her voice and said "everyday ma'am!!" and I tried to confirm the location but she hung up. Not sure why she was so angry and rude to me, I barely was on the phone with her for 10 seconds.
November 2020 by Lauren D.
said they were gonna to price something for me, I'm waiting at the register for a WHILE and than the cashier tells me no one knows how. waste of time.
October 2020 by Evelyn G Cota
One off my favorite store to collects buy and sell items. But there is one Sales associate very rude, Disrespectful to me. Would you mind lecture some of your employee don't scream and complain I've been there.whats wrong of to be nice at least more if they don't know me. Don't colorize people. We are all human. I spent so much money in that store every time we shopped. People Bosses from G.W of SV Im once. Customer service at works at G.W sv. And now im still customer service and donate at 1 every time I shopped. I wish she could have nice to me. Instead she bother me while im shopping I were so ? felt my sad. But I continue shopping be cause. Im consumer report and to advice peopleothers. She should sorry but she didn't not. How ungrateful to me.we spent $200+ my hubby 50. Money can earned in everyplace even working home. customers needs respect from your customers services vise versa. Add their title to give integrity to the store greet and Thanks, Ask how how can help them.and welcoming everyone. Gooluck , Stay safe and God bless everyone. Remember keep 6t distancing.
October 2020 by Shabei Qian
Walked in on Sat afternoon around 3:30, and I was trying to ask the cashier lady where I can make the donation. Surprising she yelled at me, “tomorrow! 10am!” Never mind I will not make any donation there.
October 2020 by Kristi C.
As a whole, I understand Goodwill has major flaws (not giving back as much to the community as they claim, CEO profiting more / employees earning low wages). I wanted to give a review for the store in particular from a customer standpoint apart of those flaws.I've honestly have had the best experience at this location as compared to other Goodwills in the bay- have always found quality items! I found Madewell jeans (orig value $100+), decent quality sweaters, Uniqlo items, Joes jeans, etc. You might have to dig a little more to find these items amidst Forever 21 logo shirts but I'd say I've usually found something. The prices have gone up over the past years- clothes I find range from $5-$10.My thought is- it's better to thrift / buy second hand clothing in general to reduce waste (even a lot of donated clothes go to the landfill). And if you're thrifting from a higher socioeconomic status, to be conscious of that & our privilege.And please be kind/respectful in the process; picking up after yourself, not ripping clothes off the hanger, being kind to the workers!