May 2023 by Kevin Goodman
Quick sense Home Depot burned to the ground. Seems like the quality is getting better. Super nice people working there. Never give you a hassle returning items.
March 2023 by Mary Omnes
Went to buy a hammer ? that I needed. The employees are very friendly. This is a great place to go for tools.
March 2023 by Lauren Benton
Online looked at products from website but seems to have great deals and huge selection.
March 2023 by Old Dusty Goat
Perfect for what you need and the price you pay is very reasonable.
March 2023 by Andrew MacDougall
Tools and cool staff. What more can i say?
March 2023 by Dirty DUCTGUY
Tools are cheap no questions asked warranty can't go wrong
February 2023 by Kaushik Das
Decent tools (try skipping drill master, warrior, central pneumatic)..I struggle with assembly and operating instructions though. They need to improve, by a lot
January 2023 by AnnaMaria C.
The woman I spoke to over the phone today was very rude. I won't be spending any of my money here after that interaction.
December 2022 by Stephanie B.
They are really rude at this location. Came in for a couple replacements parts. Walked around the store and I couldn't find what I was looking for. I always try to find the itea a my self before I ask for help. Irene was near where I was looking so I asked her if I could ask her a question and said "I need to help the register" and walked away. I walked by the register and there was only two people in line. I ended up finding the item on my own. Then I went to pay and who other then Irene was there to ring me up. We put the i team on the counter for her to scan but she expected us to flip the items so show the barcode. After we said thanks she didn't even say your welcome. Worst customer service.
November 2022 by FONZIE Alfonso S Rodriguez Jr
i actually will mention that i've yet to get To Shop Here, But it's My Intention. There Are Items i would Regularly Buy at My Ole City of Residence: YUMA, AZ 85364. LOOK FORWARD TO Shopping and Buying Here. Best Regards, asr FONZIE Alfonso S. Rodriguez Jr
October 2022 by Anthony Stotesberry
I love Harbor Freight whenever I have a little expendable money. I went in for some tarps, and unfortunately they were sold out, probably because we just had the first rain of the year and their tarps are a good deal. I ended up just browsing around and found several excellent deals on misc. stuff I could use. A little treat to myself lol.
October 2022 by J.E. Clerkin
Budget tools. Have bought plenty of items here for home and job use without a complaint.
September 2022 by Stacey M.
This is feedback and suggestions and I not only found it true here but other retailers (auto supply). If I were rating one store, the Blossom Hill one with the gentleman who was working the register when I walked in to pickup an item on hold for me (after I did the phone call around to see if they REALLY have the tool) went the extra mile for me when I told him he was the 3rd Harbor Freight I'd been to in a day. So they get a 4star because all of these stores could use improvement. Story/King store showed nearest to me, a close 2nd was Santa Clara store on Steven's Creek off Lawrence Expwy. I'm coming from the middle of those two stores (Willow Glen area) and ended up getting the right thing in South SJ so I did a complete triangle to get this tool. Here's what Story/King told me, "no we don't have it, not on the shelf and not in the back. Yeah our numbers online really shouldn't be believed. And you should always call and ask to do an actual on hand check. Our inventory (computer) is messed up but we're doing inventory today but I'd still always call". Ok, maybe I'm old school but there's a lot of things in that explanation I wouldn't say, and a lot of things I would say to be a little more empathetic to the drive the customer just made and the fact I'm going to send them elsewhere. I had to ask them to look in their computer and tell me what store showed the most in stock. And then I would have called the store for the customer and put it on hold in their name with my associate. But I guess that kind of customer service is "old school"....too bad. They therefore get a 2star. I get to the Santa Clara store and the cashier calls to the back because I show here that this (pointing to my phone with the SKU #) is not at Story/King, they sent me here...so she's on the phone to them and the cashier at the other register tells that one to help the next person, I look over at her and she flashes me a look that in my book looked like "too bad, step aside". (Like the post office does to you when you're not ready and filling out your label). Of course the man behind me had to be a longer transaction, meanwhile the back stock person comes out with my item and instead of saying anything, I take it out of their hand as someone they knew came through the door and they started hugging, obviously a friend.....but not a word to me, "here you go miss, sorry it took so long" Not a thing. Does the other cashier stagger and start taking people alternately in two lines to accommodate me who just drove across town due to their internet inventory? No, that move pissed me off more than anything because it was like I was the one who was inconveniencing them. Did that other cashier usher me over when I now was waiting to pay for what they just brought up? Of course not, she was not going to be nice, accommodating, or anything, or interrupt her line even though she obviously had the authority to tell someone how to run theirs. I can imagine if I moved over to her line expecting to be handled next. They are a team when cashiers are all up front. She ordered someone else to stop helping me and I get that from an efficiency standpoint but you also say a few words like "I'll have you jump back in as soon as stockroom brings the item up front" or "does anyone going to pay cash?" and squeeze a quicker person in if you're going to do that. There's a few things they could all do better at that store and customer service and knowing what to do in these situations should be one of them, because if you're never going to invest in getting your online inventory quantities accurate, then at least train your people how to be customer service, but don't be bad at both. That's just irritating and leads me to take my time to write this novel on how bad you are. They therefore get a 2star. BTW, when I called them to ask about another similar wrench, after that experience, I called before I believe anyone anymo
August 2022 by Omar P.
Best place for good prices on tools need it if you are looking for a better deals in town
August 2022 by Leng Ooi
Value tools for home handy person like me who has needs for occasional repairs but find rental costs outrageous. Basically a set of tools from HF pays for itself in one repair job. Having the tools handy in the garage for the future is cream on top!
