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February 2024 by Carrie K.
I wish to give a zero star. The staff at the store was very unprofessional and started yelling at customers just because they asked a question. And they didn't follow the rules that they should have. Never come to this store again. The Campbell one is 10 times better.
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February 2024 by Nick G.
From going to one Homedepot to another their customer service remains consistent because every employee has greeted me and asked if I needed help! They have a huge selection for all your needs! The prices are great and sometimes they have unbeatable deals!
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January 2024 by Greg M.
Less than zero rating! Wife ordered custom closets and they actually built them with the reversed measurements. The Manager acknowledged they were built incorrectly however Home Depot would not refund the $680. Would strongly recommend Lowes!!!
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January 2024 by Scott J.
Terrible customer service on the evening of January 12th, 2024. I went in to order a premium dishwasher and the appliance sales lady was socializing with three people and claimed was helping them by a refrigerator. Stood there 25 minutes watching them chat and barely discussing the purchase of a fridge. To makes matters worse, despite knowing I was waiting, another customer came up and she started working with them too. I only needed help placing the order, everything was already decided. I ended up ordering the dishwasher from Costco.
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December 2023 by George S.
Worst customer service level possible. Ordered item online in plenty of time for Xmas gift, the system auto populated wrong City in address, and we were screwed. Called in multiple times to correct, and got left on hold for an hour+ both times, tried correcting on their online customer service link, nothing happens. As with most, their Customer service support is out of the US. Terrible system, terrible service. Never use their online order system!!!! It's just a frustrating joke. In the end, nothing done and no package delivered. Wish there was a 0 rating.........
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December 2023 by Hanoch Raviv
They do not have propane exchange although claiming they have. Went there today to exchange my empty propane tanks in the garden department to find out there is a new machine next to the front door to exchange the tanks. Standing in front of the machine I was puzzled to to do it since the machine asked for a “redemption code”. So I downloaded the home depot application (iPhone version) and searched for the propane gas tank. Apparently there is no way to order it through the application. So I went inside to customer service and was directed to the cashier to pay for the propane tank. Good news - on the receipt there was a “redemption code”. Happy I am I went back to the machine with my new “redemption code” - good news the redemption code was valid… not so fast… the machine responded that “exchange is unavailable”. Back to the store to customer service to get a refund.The two stars is for the customer service employees that were supporting and knowledgeable… until certain point. The missing 3 stars is for the management presenting a defective point of sales with bad customer experience
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December 2023 by Susan Swenson
No help in the Christmas tree area. One guy sitting down, Warren picking his hair out.Music in store was awful, highway to hell and stroke me were playing. I would think mangement would play Christmas music.
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December 2023 by Craig A.
Just visited the Home Depot in Cupertino. I couldn't find a particular item - it wasn't where the app says it would. The associate found it for me quickly, and even later did my self-checkout for me (I didn't ask - she just did it!)
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December 2023 by Martha
We had the BEST EXPERIENCE at Home Depot when we went to buy a Christmas tree today. The entire staff was kind, helpful and could not have done more to make it a fast, easy and fun to buy a tree and take it home. Thank you Lunchtime crew; Great Job!
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November 2023 by Armin Weiner
Love that men's toy shop. Everything you need for your DIY projects as well as professionals.Restrooms are clean and tidy.I found Everything in order and the advice I got from the advisers was spot on.
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November 2023 by Kit K.
This review is long overdue. I want to bring awareness to our community that's thinking of using Home Depot for their home remodeling to think twice about using their service. If I could give them a less than 0 rating, I would. We were enticed by the 24-month no interest offer. It started with issues because my credit card statement did not reflect that. I had to contact the rep several times before they cleared it up. The day of the demo finally came in the early part of July. The installer carelessly covered our appliances, as you can see by the small cardboards over our oven and dishwasher. The dishwasher was pulled out without unfastening the legs. Cardboards were just thrown on the floors without taping down. His tools were just left around our house at night when he left. There were bubbles in the laminate because the installer did not clean up the dust, even though we covered the parts of the house since he did not. The cabinets were not leveled therefore this delayed in getting the countertop installed. The cabinet hinges were not even. There were parts undone. There were parts undelivered. They installed the wrong crown molding. We contacted multiple people about the lack of care and poor workmanship, without most staff responding. When a rep did come by to look at the issues, he did not take any pictures. We followed up with him after a week, and that's when he asked us to send him the pictures. We didn't hear from them in over a month after many attempts through calls and emails. We were already contacting a lawyer. Someone finally called to say new materials have arrived to fix and finish the job. It took another 2 weeks after that for another installer to come out. Our kitchen was finally finished near the end of September, almost 3 months. During most of this time , we could not use our stove to cook meals. We never got an apology or follow-up from Home Depot. Looking back, we wished that we used another vendor. For the price we paid, we probably could have gotten new cabinets instead of just refacing and new doors. In summary, Home Depot was unprofessional, unresponsive, uncaring, and provided poor workmanship. We will never use them nor recommend them.
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November 2023 by D C.
Went to buy a patio door latch. They has two types. I brought in the old, broken part and asked their employee which one would fit my needs. Without even looking at my part, the assistant just said this is not his expertise and asked that I compare myself the old broken part to the new one. Well, if I knew I wouldn't have to ask the assistant in the first place. Was not willing to help at all. Of course ended up buying the wrong one and had to go back, wait in the return line for a while and exchange for right one. Aren't the people there working to help customers? It just felt there was no willingness to even try.
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November 2023 by Mark Mao
I'd like to extend my heartfelt thanks to Dave in the Tool Rental Department for his invaluable assistance with our plate compactor rental. His meticulous guidance on its usage was incredibly helpful, and I'm particularly grateful for his assistance with loading and unloading the equipment. His dedication truly enhanced our experience.
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October 2023 by Peggy H.
We bought a washer and dryer from HD. After the delivery team installed the W/D, the house is out of hot water due to the installation team shut off the house gas. No one warned us on the consequence. I called to ask for help and was told by Britney from escalation team that I need find a plumber to fix it by myself at my own cost. It is so frustrating. HD does not provide any help to resolve this issue.
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October 2023 by Moni R.
I am remodeling 2 bathrooms in my home. Paul in the plumbing department had some great suggestions and he was able to find me what I was wanting for my project and he showed me some items at a better price I was able to save some money too.. thanks Paul you were a great help ! I plan to definitely come back to the Home Depot on De Anza Blvd for all my future projects.