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November 2023 by Steve K
Lexus Steven's Creek is definitely the best auto dealership I have ever shopped at for a new vehicle before. All of the folks at the dealership always was kind and couterious. My sales person Ahmad K. made sure to answer all of my questions in detail, believe me, I ask allot of questions. Buying my new Lexus was a very pleasurable experience. I would recommend visiting them if your in the market for a new Lexus.
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November 2023 by Brian Barnes
All I have to say here is Dottie carries the sales team. She is so unabashedly frank, honest, and straightforward. I am a very do my own research kind of person, I knew exactly what I wanted and what I was willing to pay. I was in and out within 2 hours. It is so readily apparent that her 20+ years experience allows for the seamless building of strong customer rapport and brand image.
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November 2023 by Jez P.
Got my new 2024 Lexus! I probably paid a bit more compared to other Lexus dealers but it's all good. It's the model that I wanted and LSC was the only dealer that had it. The customer service was excellent!
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November 2023 by Claudia L.
Dottie is the worst! She could possibly be the worst sales person on the planet. How in the world did she survive so many years at this dealership is a true wonder. I arrived asking to test drive the NX and IS? Dottie replied, are you looking to buy or just drive? Stupid and rude question! It makes sense I need to drive it before I buy!I asked can I test drive the base model IS (meaning the 300 engine trim). Dottie replied with "this is a luxury dealer, we don't have cars like that"I asked do you have a 2022 model? Dottie replied with, this is not a used car lot. (When clearly there are used cars on the lot)After a cold and rude experience with Dottie, she said left and would get someone to help me, but she never returned. I had to ask the receptionist to get someone to help me. All was not lost though: big thanks to Fawad who helped me test drive both models. He was patient and courteous. Bottom line: stay away from Dottie!
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November 2023 by Priscilla D.
** edited review to add photos of the interior!***i have leased and bought from this Lexus dealership for over 12 years*What a long overdue review! I have leased over 4 Lexus's from this dealership and finally bought my own on Monday! Why I love this dealership:- Herman, he is amazing! Treats you like family and understands every situation and takes time to understand what you're looking for. He has been my "go to" for my last 2 cars over 5 years. Highly recommend asking for him as he has been at this Lexus for over 20 years. Replies very fast to emails and calls!-David C in finance. Met him for the first time on Monday. What a total rockstar! Explains everything in detail, said to call him if I have any questions. It was my first time actually buying a Lexus after all these years so I had lots of questions.-The dealership: has snacks, coffee, the floor is spotless you could eat off it. Huge large windows across the entire dealership so it isn't dark or depressing sitting there for 2 hours.Cons: none
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November 2023 by Steve L.
Herman S. is the absolute BEST. That's why I have gone back to him SIX straight times to purchase/ lease my vehicle from him at Stevens Creek LEXUS!!
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November 2023 by Isabella Canova
This is my third time working with Lexus Stevens Creek to purchase a car and I’ve always had a great experience. Rudy’s approach was different than most I’ve encountered. He has a balance of driving a sale, but putting the consumer’s best interest first. He was very genuine and transparent. 5 stars!
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October 2023 by Nicola M.
I have been dealing with Herman Samaniego for my past leases and current lease buyout. It's always a pleasure working with Herman. This most recent visit was to look at a potential purchase for my son. There was a CPO IS on the lot with relative low miles on it. Per usual patient Herman went through all the details and perks of purchasing CPO. Herman is very knowledgeable, kind and friendly and immediately puts you at ease. David Civelli in finance moved things along clearly and concisely. I also purchased maintenance plan. Thank you so much Herman for always providing such stellar service.
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October 2023 by Martina Nicholson
I wanted a 5 year old used car, with low mileage. I asked online. They gave me a time to come in, and had the model I wanted to see. It is really beautiful, and was only lightly used. I got a very good trade-in for my car, and they were patient and kind, as we went through the paperwork. They did not pressure me. They have a wonderful coffee machine, and very good coffee! I worked with Louis Nguyen. The whole exercise took 5.5 hours. I was able to take the new car home with me! They explained and helped with all the steps. Louis was patient, kind and respectful. He even helped me with a snafu with my car insurance company! I highly recommend the dealership.
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October 2023 by Emily Wong
Clair Johl works her magic to get you the car you want with all the specifications. Ordering the car and purchasing the car from Lexus Stevens Creek with Clair especially, couldn’t have been smoother. I wish Clair could be present for every car I purchase in the future. Please look for her. Personally, one of the best experiences I have had purchasing a vehicle.
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October 2023 by Brandon Riddle
Great customer service from the time I walked in the door until I left with a new car. They pay attention to detail and everything went smoothly when purchasing my vehicle. Ahmad took care of everything and there was no pressure when deciding what I wanted. Will definitely be back for my next vehicle. This dealership is top notch.
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October 2023 by Krystal Le ..
My car-buying experience was exceptional, thanks to the assistance of Admid, the best salesman, and Domingo, the top manager. I would highly recommend coming here for both your new and used car needs.
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October 2023 by Rudy T.
I made the trip from Manteca to San Jose to see car I noticed online. Rudy Sun made purchasing of vehicle flawless. He was very professional and personable. No high pressure whatsoever and he was very accommodating. I would highly recommend Lexus Stevens Creek.
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October 2023 by Ash K.
After much research comparing different brands and models, we finally decided on the ES 350 F Sport, so the only thing left to do was a test drive. We stopped in without an appointment and had a really great experience.Daniel got us all set up for the test drive and was so pleasant to deal with. He was professional, informative, and very respectful of our timeline to purchase. We very much look forward to returning to work with Daniel soon!
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October 2023 by James I.
Broken USB dropping power on two different wireless CarPlay devices. Both work perfectly fine on other USB port. Reproduced for service manager and technician. Because phones charge fine in front of them (not the problem) they will not "throw parts at the problem". Charging has also dropped out on long road trips. Doesn't matter, as they don't want to be "flagged" by Lexus. Vehicle is 2 years old, less than 20k miles. Also purchased extended warranty on all electronics. This is Lexus quality? This is Lexus service? Don't bother with this dealership's service. Never buying another Lexus, that's for sure. Will likely get rid of this one.