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October 2023 by MiichaelAndrew
Chris and Adam were excellent and helped us decide on the perfect mattress that best fits our needs. Very friendly and informative on all products demonstrated to us answered all our questions and concerns we had very grateful for their help it made a stressful situation go by smoothly.
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August 2023 by Jeff Muralt
Nice and painless experience... I'm not always an enthusiastic shopper but Adam made it easy. Pointed me in the direction of the beds in my price range with a lil instruction and then handled my purchase and shipping info post haste.
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August 2023 by winnie del rosario
Adam was great! we had a good deal purchasing mattress and frame without sacrificing the quality.Even comes with pretty pillow case.Will always come back to this store!
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August 2023 by Jenny Reyes
Great customer services (sales). Adam Fremlin was very professional and knowledgeable about the adjusted bed. He explained me and my husband the different types and features.He was very patient, respectful, and no high-pressure sales tactics. He managed very well several customers at the same time. He gave us time and freedom to make our own final decision. Now, we are waiting for the delivery...
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August 2023 by Dominique Sanchez
Purchased a mattress and bed frame from adam 3 weeks ago. We purchased the frame “as is” but when it was delivered, it only came with 2/3 drawers. I have called 3 times and visited the store once in a span of 3 weeks. We even offered to pay for the extra drawer. They keep telling us someone will call us but we still have not received any help regarding this issue.
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August 2023 by Beth Bowen
I’ve been shopping at Mancini’s since 1996, when we moved to south San Jose, CA. I’ve always been satisfied with the customer service Mancini provides. I’ve moved from the home near the SJ store, so I had to find a new store near my current home. I’ve learned that not all stores provide the level of service which will satisfy my current needs.I started at the West San Jose location. It’s a bustling store. Though a sales representative greeted me reasonably promptly, he told me he was working with several clients and would check back with me in a few minutes. While he was working with other clients, I tested a few beds. The sales rep checked back with me a few times while helping other clients, but there wasn’t enough sales help for all the store's customers. I wasn’t ready to purchase, so I decided not to wait until the rep had the time to sell me a bed. Before I left the store, he explained the Mancini return policy. Mancini has a very competitive return policy.The Steven’s Creek store in San Jose had enough sales staff to provide the attention I needed to make a purchase decision. The showroom is a two-story building with many brands and styles. Adam Fremlin asked what I wanted and showed me the brands and styles I should test. He gave me time by myself to try the beds yet was attentive to answer any questions I had. Adam was knowledgeable about the brands in the store and recommended the Kingsdown brand, which I’m satisfied with. Adam was pretty thorough while I was purchasing. He asked if I needed any pillows, sheets, or mattress covers. He didn’t explain the return policy, however.The delivery team arrived when they said they would to deliver the new mattress and pick up the old mattress and box spring. There was a snag in the delivery/pick-up. The driver said they couldn’t deliver one and take away two items because they didn’t have room in the truck. The driver asked me to contact my sales rep to schedule another delivery truck to pick up the box spring. I called Adam; he promptly secured a delivery vehicle to pick up the box spring the next day. The team arrived when they said they would and picked up the second item.Considering the entire purchase experience, the service Adam provided was outstanding. I would purchase another mattress from Adam at the Steven’s Creek store in San Jose.
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August 2023 by Anita Abedian
My family has been loyal Mancini’s Sleepworld customers for a few decades now, and we’re still going strong because of the exceptional customer service we’ve always received. Adam at this store was especially helpful with my last two mattress purchases and I can’t say enough about how much I appreciate his assistance and knowledge. Adam really went above and beyond to make the experience seamless and he was super easy to get a hold of after I left the store for additional questions, and also expedited delivery for me. The best!
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June 2023 by Amanda Pham
Super big spacious mattress store with 2 floors. They have plenty of beds to test and Adam was extremely helpful! He was extremely knowledgeable and easy to talk to. I would definitely come back here and buy another mattress with Adam!!!
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June 2023 by Salina Vang
I recently had the pleasure of purchasing a mattress from Adam, and am thrilled to share my fantastic experience. From start to finish, the entire process was smooth, enjoyable, and stress-free.
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June 2023 by Edgardo Mendez
Ask for Adam, If you're looking for amazing service!! After having a bad delivering experience with a different mattress store. I was looking for a mattress I can take that day. Adam got me my mattress in 2 days! Wasn't trying to wait more days. (Delivering team wanting me to wait 9 more days from the first 8 I was already waiting (bad experience)) Mattress arrived as noted and was able to relief my back.Also helped me out a lot with the budget I had!
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June 2023 by Laura Wyrick
I have been purchasing beds from Mancini's for decades and wouldn't go anywhere else. It has quality beds, reasonably priced, and has excellent customer service! I have recently worked with Adam (amazing!) and Bryce (also amazing!) and am an extremely happy and satisfied customer. Would definitely recommend them for your next bed and/or furniture purchase!
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June 2023 by sandra cao
Very satisfied with the purchase. Great price and service. Adam was our sales, he got the matteress that I want at clearance price and new one. Way better price than mattress firm.
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May 2023 by Weston W.
Exceptional Service and a Comfy Night's SleepI recently had the pleasure of visiting Mancini's on Stevens Creek (the one next to batteries plus), and I cannot express enough how impressed I was with the exceptional service provided by the knowledgeable and helpful staff. From start to finish, my mattress-buying experience was elevated to a whole new level, thanks to their professionalism, empathy, and even culinary tastes!First and foremost, the manager's expertise in the world of mattresses was truly remarkable. He possessed an in-depth understanding of the various mattress types, materials, and features available, and he patiently guided me through the entire selection process. His extensive knowledge ensured that I made an informed decision based on my specific needs, preferences, and budget. He intuitively understood that choosing a mattress is a personal decision, and he took the time to understand my individual sleep habits and preferences. His ability to empathize with my needs made the entire process feel personalized and tailored specifically to me.Lastly, I must mention the incredible deal I received on my mattress. Despite the exceptional quality and features of the mattress I chose, the manager went above and beyond to ensure that I received a competitive price. His dedication to offering great value made my purchase even more satisfying.In conclusion, my experience a was simply outstanding. I couldn't be happier with my new mattress, and I highly recommend this store to anyone in search of both exceptional service and a great deal.
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May 2023 by its Create
I went shopping for a mattress for the 1st time in years! I met Adam in store who was kind enough to provide me with several options for a Mattress, as I am very picky and experience lower pack pain. He found me the right one, that was firm and Affordable! Even offered to have it set up a and delivered the next day. I would highly recommend coming here for your next bedroom furniture or bed selection as they do great business here.Thank you Mancini's!
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May 2023 by Elena Bereznyaki
Adam is one of a kind sales person who goes above and beyond for his customers. The store is fully stocked with great options. Not only do they have items for customers to choose from, but they made an effort to have toys for the kids to play with while adults are shopping. We had lots of questions about the mattress, but Adam was able to answer every single one. He made sure that we got what we needed at a very reasonable price. At the end, he also got a toy for our daughter,so it was very kind of him to recognize her. I hope Adam gets recognized for his professionalism and customer service.
