December 2021 by Eric
Just bought a new mattress. Store staff helped me find one quick. It was delivered the next day. Delivery, setup, and taking away the old mattress took only 3 minutes. Super fast service.
October 2021 by jennifer king
I bought a mattress here after searching and doing a lot of research on mattresses. The sales person hurried me into buying and talked me into buying a floor model at a discounted price. I didn't know that because of buying a floor model, I was giving up the ability to return the mattress within 30 days. Most companies have a 60 of 90 day policy for mattress returns. I am in thd worst pain I've ever been in from this mattress, I don't sleep well and my back is so sore. I used to look forward to sleeping every night but now it's the opposite. I spent over $1000 on this mattress and I thoroughly regret my purchase. I should have bought through a different company.
October 2021 by Mark Davidson
Great service and pricing. Mancini’s never lets me down, this place gets 5 stars!
October 2021 by Lindsay G.
I'd been sleeping on the same mattress for over 16 years, so I was overdue for a new one, but didn't want to spend a fortune. I found one I really liked at Mattress Firm, but the price was high and they weren't willing to work with me on it. Plus, they had a shorter trial period and restocking fees if it didn't work out. My mom suggested I try Mancini's and I'm glad I did. We met Ruben Gonzales, who was very nice, informative and patient with me. He was not at all the typical pushy or up selling kind of salesman that we all dread. We spent a while in the store and he never made me feel rushed or pressured me into a sale. Once he knew I was interested in one mattress in particular (the same one I originally found at Mattress Firm), he drafted up a quote and was willing to work with me on the price. This put it much closer to my budget than they were willing to go. Still, it was a lot, so I said I'd think about it. After a couple of weeks, I called Ruben and asked if there was anything else he could do to bring it closer to my budget, and he was able to push it a bit more, so I arranged to come back in and buy it. I really appreciated his flexibility. If it weren't for that, I probably would have ended up with a much cheaper mattress that I'd likely not be too happy with. Instead, I got the one I want and I love it! Thank you Ruben and thank you Mancini's Sleepworld for being decent to your customers unlike other places out there!
September 2021 by Charles Bivens
Purchased a bed but they were conveniently unable to deliver when I was at home. Delivery could ‘only’ take place when no one was there. How interesting. When you purchase an item it cannot be delivered when you will be home. So, again they conveniently had a VIP delivery which costs $100. Free delivery now became $100. In addition, they could not deliver it on the same day even for the VIP $100. So I paid for an extra day in a hotel. The cost of the bed. Plus $100 extra. Plus an extra night in a hotel. I was a fool plain and simple. Terrible customer service. Terrible delivery/business practice. Will never buy from nor recommend this store to anyone again. Order from Amazon. Delivery is much more efficient.
September 2021 by Woody Scott
Nice selection, need to go back to speak with staff more.
September 2021 by Ahmed T.
This is my go to place to buy mattresses. I've bought mattresses multiple times for my kids and for our main bedroom. Most recently just bought a Tempur Pedic mattress from them after checking several places, I always go back to buy from them. Last time I had Kevin and Mike, both are very helpful and no pressure selling and always willing to make a deal to get it done. Will always be back to buy from here.
September 2021 by Luis V.
Had an amazing experience shopping for our new mattress at Mancini's. We were quickly greeted by Ruben upon walking into the store who was extremely helpful throughout the entire process. It was very clear he wanted us to walk away super happy with our purchase and he ensured we did just that. I would highly recommend Ruben G. for all of your mattress needs! He's friendly, knowledgeable, and wants you to get the most out of your purchase. Thank you so much Ruben!
August 2021 by Bryn S.
Just gave them a call. Customer service was terrible. The guy on the phone was very rude and wanted to get off the phone with me. Do not come here!
July 2021 by Eliza R.
This was my first time buying a brand new bed and Ruben Gonzalez made this a painless and fun process! He was so helpful!!! Super nice and accommodating. 10/10 would recommend.
July 2021 by Son H.
My fiancé and I just got an apartment and were looking to furnish it with a mattress. As we were searching this past Friday, we looked online and saw that this particular Mancini Sleepworld had really high reviews. We swung by and were blown away by their team, particularly Richard who was the main person that helped us out on the floor. Richard spent a lot of time showing us around and explaining the differences between all of the different mattresses types ranging from the technology within the mattresses, the type of material used, etc. Each time he would finish, he would give us the space to discuss with each other which mattress we would prefer. We went back to him again three or four times that day, asking more questions about different mattresses. His patience and willingness to continue addressing our questions was what I was most thankful for as I really felt that he was genuinely interested in making sure that whatever mattress we purchased would be a mattress that would not only be a good fit for us based on our preferences but one that would last for years with our budget in mind. I'm happy to say that we ended up deciding on a mattress that day per his recommendation and are looking forward to when it comes in. Hoping that if we ever need to buy another mattress that Richard and his team will still be there! Highly recommend them to anyone that's looking for a mattress!
June 2021 by Lydia M.
I ordered a bed and dresser in March and still have not. Received it .not a phone call or anything . I paid over $3000 . When I bought it paid in full . And they said they were having g shipping problems it would be ready in May. Then when I called they said it was back ordered so I'd have to wait till July. But they could give me the mattress and a loner frame . No head board or foot board . They delivered that fine set it up for my son that I appreciate but still no confirmation when the rest of the bed or dresser will be there. I'm frustrated when I called they said dion was my seller and that he was the manager . I will never come here again . My sister and daughter paid in full over 9000 and 8000 for there sets and they had to wait 2 months as well but this is way over that .they need to gift my son something and at least call with a date .it can't be this long that they don't have it . It's nothing special just a simple bed Frame and dresser. What a waste of time.
June 2021 by Melissa G.
Had a really positive experience shopping for a mattress and bed frame last weekend. As a multiple repeat customer, I know that Mancini's has quality products and top notch customer service. I definitely was not let down by sales associate Ruben G. He showed us what they had in our price range and was very transparent with inventory lead times so that the expectations on delivery dates were known. In the end we found exactly what we wanted for a great price (thanks for acknowledging our repeat business) and got delivery in only 3 days. Today our mattress and bed frame arrived and all is good. Quick setup and takeaway of our old futon was extremely helpful. Good job Mancini's. You and Ruben hit one out of the park again!
June 2021 by Vito Chimienti
My wife and I recommend Mancini’s in San Jose for anyone looking for a great deal and impeccable customer service. We have purchased 3 beds from this location. The first two were for our daughters and Mancini’s beat the price of Sleeptrain by a few hundred dollars and were able to deliver significantly faster than their competitors. We then went in to purchase a bed for ourselves. Kenny Ledesma met us and walked us through the process. He was patient, knowledgeable, kind and a pleasure to work with. He made sure all our needs were met and went above and beyond what either my wife or I expected. Thank you Kenny!
June 2021 by John C.
been searching for a bed for a while now went to several stores in the area with no luck poor Customer service and just not letting me get a feel for the beds. Decided to stop by sleepworld before calling it a day and I couldn't be happier that I did the guy helping was name mike hipple he was amazing super knowledgeable and very relaxed and easy going walked out with a king with all the bells and whistles pretty much everything I was searching for he was able to narrow it down and show multiple options! Ask for mike u won't Regret it