-
November 2023 by Anna P
Thomas was very professional and informative sales person. I definitely will recommend and go back if I need anything.
-
October 2023 by Brandon Marquez
Mike was a really fun guy to go over products with. He showed us multiple mattresses with different bases and uses and politely asked permission to step aside to answer a phone call. 10/10 for Mike
-
October 2023 by eileen e
Mike Montgomery was so informative about mattresses. I feel like I really got educated. He made the process of buying my mattress so easy.
-
September 2023 by Mistalee W.
Came in looking for a new mattress. TJ helped us he's awesome!! Left with a new mattress and a few purple heart pillows. Super happy with the customer service and selection. Stop by and ask for TJ he'll take good care of you.
-
September 2023 by Shawn Clary
Mike at the Bascom store was very friendly and knowledgeable. I really feel like I got a great bed for a decent price and I look forward to a great nights sleep. Thanks Mike!
-
September 2023 by Ce L.
Here is a haiku for the beautiful Mattress Firm:Church basement drop ceilingFirm, Memory, beauty restPolo Shirt, Rolex
-
August 2023 by Len Bradley
Mike at the Bascom Ave, San Jose store was extremely helpful and personable. We felt very comfortable with the explanations, demonstrations, and options with Mike assisting us. Mike is definitely an asset for Mattress Firm. His knowledge and easy going personality makes for a customer experience that is wonderful and pleasant.
-
August 2023 by Peter Y.
Jason was wonderful to work with. He was very knowledgeable and let me try on a few mattresses to fit my needs. I told him that I was a back sleeper, and he made a few recommendations including purple mattress, which I loved. He was not pushy at all which I appreciated. I would highly recommend him to others.
-
August 2023 by Karen Flower
Thomas was great. Very professional but friendly. Thorough. Took away 1 star only because it would be smoother with 2 sales people. Had to wait. And the people behind us had to wait.
-
August 2023 by Cliff B.
Poor service Spent $6000 in beds and order was not fulfilled on expected delivery date. Contacted Nicole in the Bascom store and inquired about the order and she said there was a $20 tax issue that left the order in "pending" status.She then stated that she addressed the issue and it will be delivered on Fri, Sat, or Sunday. Today is Tuesday, August 2nd. I asked to speak with the district manager and Nicole stated it would take up to 48 hours for a call back, which I find ridiculous for a company claiming they have great customer service.Moving across the country is already challenging, and when a retailer fails to deliver it's pretty disappointing.There was no offer for a resolution which is concerning.Buyer beware
-
July 2023 by Michelle Donaldson
I am so happy to share my experience with Mattress Firm on Bascom Ave. in San Jose. After plans fell through at the last minute for a bed for my elderly mother moving to California from another state, I was in a panic. With only 24 hours to come up with an alternate plan, Daniel and Lawrence helped me on the phone over several hours to identify the best bed for my mom. They recognized her needs and recommended a solution that worked within my budget. They also helped me to secure delivery and assembly in less than 24 hours. All of this support, and I never even walked into the store. Beyond amazing customer service. Thank you!
-
July 2023 by Jennifer Mahin
Daniel was incredible to work with. He created a welcoming and judgment free space for me to make a decision that works best for me and my partner. Will definitely order from him again. Best guy!
-
July 2023 by Yvonne Schlottman
We had Jamie as a our service rep, she was knowledgeable, friendly, and not pushy at all. We shopped around and came right back to her. We are very confident with the purchase we made because of the help we received. We look forward to a speedy delivery of our mattress in a couple of days.
-
June 2023 by Mikaela Mehrkens
My fiancé and I needed a new mattress and we’re very fortunate to have worked with Thomas. He was knowledgeable, kind, and helped us find exactly what we were looking for. Bonus points for next day delivery :) Thanks again, Thomas!
-
June 2023 by Kathleen Camara
TJ was very thoughtful and knowledgeable about the products. He made my mattress purchase a very pleasant and smooth transaction. Thanks TJ!
