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November 2023 by Mrs Rand
I went in to buy a new bed and frame for my mom. Guadalupe was so informative and helpful. She went over the different matress styles and explained the differences. We tried several matresses and bases. We ended up upgrading to a signature adjustable base instead of the free one. We are very happy and I can't wait for my mom to try it.
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November 2023 by Leticia Marin
He asked questions to get to know how she sleeps or health issue to find the right mattress we so appreciated that , they were very friendly and explained the process in detail . Thank you again for the great service!
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October 2023 by JAY DANNEN
Amazing service at my Mattress Firm location . Joseph really knows his stuff. Very knowledgeable . Knew all there is to know about product!! Super friendly and not pushy at all. He needs to be promoted!!!
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September 2023 by Shomron Jacob
Visited it twice. Absolutely enjoyed going over everything with Joseph. It was great and he was very very helpful. Went out of his way to make sure I leave the store with what I wanted. Definitely recommend talking to Joseph if you’re remotely interested in getting a mattress. He’s one of best guys I’ve met while shopping for mattress in general.Thank you, Joseph!!
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September 2023 by Dana Loury
We were helped by Joseph for our mattress purchase in July at the Almaden Ranch store. He was very pleasant, knowledgeable and helpful.A few weeks later, when I contacted him to arrange a delivery date, I learned he has been promoted to a manager-in-training position at Village Oaks on Cottle Rd. So we went to Village Oaks today for our second purchase. We highly recommend Joseph and this location.
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August 2023 by Vincent Sherman
Was time to replace my mattress and was helped by Guadalupe almost immediately as I entered. She was very thorough with helping me which kind of mattress would work for me. Super easy questions to answer and I had my mattress picked in less than 15 minutes. She made the purchase process easy and was out the door with a delivery date for my new mattress. I highly recommend this store as well as Guadalupe for picking out thw right mattress for you.
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August 2023 by Whitney Le
This is my first time with Mattress Firm at Village Oaks.Beside the best deal on the market, the customer service from the sale rep, TJ, is very excellent. Thanks TJ for the great services you provided to the customer. I am satisfy and don't expect for more :)
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July 2023 by yulissa gallegos
Guadalupe has excellent customer service. She had helped me back in February and I just went back a few days ago and she appointed me directly to the mattress I had wanted 5 months ago. I couldn’t believe she still remembered me. Today I finalized my purchase with a great deal and couldn’t be happier. Thank you Lupita for all your help, knowledge, and patience.
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July 2023 by Julius Relos
5 star x2. Lupita took her time helping me with my questions. Didn’t rushed me from buying. Very detailed on info needed after my purchased. Very well knowledged about her job.
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June 2023 by Richelle Gallegos
T.J. was My Salesperson. He was Proffesional, kind, helpful, and educational, when assisting Me with answering My questions, before selecting, and purchasing a New Bed. He's a great Salesperson!"Thank You T.J., for Your patience with Me, and, for getting answers to questions I had, prior to making My decision on what route to take, before choosing to purchase My New Bed!" "Good Job!" Have a nice day!Richelle G. ?
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May 2023 by TARDIS 76
Lupe is a very friendly and professional sleep expert she helped me decide what mattress to get as I can be very indecisive but she made it easy I told her my problems with my current mattress and she and Hannah told me what too do and get . I got the tempurdic pro Adapt hybrid. Very friendly highly recommend this place.
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April 2023 by Maria Montalbo
I went in to look and test out some mattresses. We were greeted by Hannah. She was a huge help when it came to choosing the right mattress for my needs. She explained everything so thoroughly. Unlike other sales people, Hannah was not pushy or aggressive at all. She made our experience at mattress firm extremely pleasant. I will be asking for her for any future purchases.
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April 2023 by Anil Mukundan
Great service from Hanna. She walked us through our options and guided us to getting the mattress we were looking for.
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March 2023 by Richard Le
My girlfriend and I bought a mattress, bed frame, and pillows here back in December. It was an absolutely amazing experience. If you ever go here, ask for Hannah - and ONLY Hannah! She is the kindest, most knowledgeable sleep expert ever! This is our first time buying a mattress so we were a bit overwhelmed by the numerous variety of mattress types and materials. But Hannah made our experience so much better as she helped us pick out the right mattress and pillows based on our sleeping habits and preferences. We got the perfect mattress and pillows with the right firmness and size and it was all within our budget! Glad to say Hannah made sure everything went very smoothly from the ordering to the delivery and easy set-up! Also, we’re VERY thankful that Hannah gave us special discounts for the pillows and the adjustable bed frame! I have never had a better experience than this! Thank you so much to Hannah!!!! As a side note, she also gave us some avocados to take home. Never knew we would leave Mattress Firm with a new bed set and avocados ???!!!
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March 2023 by Janet Herrala
Hannah of the Village Oaks Mattress Firm made the purchase of a bunkie board for my mother’s full size mattress easy. She suggested this alternative solution to the 5” box spring that was originally purchased making it easier for Mom to get on and off the bed. She is 104 years young!!Thanks, Hannah!
