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January 2024 by Reshma Anoop
The manager Hannah is the best. She carefully walked us through the buying process. She helped us pick the right mattress and frame. She also went above and beyond to make sure our bed was delivered in a timely manner. Mattress firm and Hannah are the best. Definitely recommend this store. 10 stars ⭐️ ? for Hannah
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December 2023 by Vicky Yu-Ju Tseng
Christian at the San Jose location is extremely helpful on providing the professional opinion. He is not pushy of customers getting the purchase so the whole shopping experience is relatively comfortable.
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December 2023 by Belen Acosta
Our sales person Hannah was amazing. I’m also really surprised at the great deals and options. Had fun buying!
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November 2023 by Diane Carpio
Very informative. Not pushy. Knew what mattress for customer to try. Easy purchase. Mattress not delivered yet so I can’t comment on that.
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November 2023 by Taylor Nicole
The store manager Hannah was awesome, she went above and beyond to help me find the perfect bed and something that was in my price range too. I’m super thankful for the experience I had with Hannah’s help!
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November 2023 by Anne L.
I purchased a 13.5 " twin size mattress from this store less than a month ago, adding the thick box spring on the bottom, the total height become too tall to be comfortable. I called for an exchange for a thinner box spring which they have in stock. All this is still under their 120 days trial warranty. But I just learned that I have to pay a restocking fee / redelivery fee, whatever they call it. I found this is very unreasonable and caught me by total surprise. Now I am stuck with this extremely tall bed , climbing up and down every night, in the hopes that I don't fall or slip !! Further more, the mattress edge has NO support at all, you'll definitely slide down if you're trying to sit on it! What a bad choice I made . By the way , the model is PressueSmart 2.0 extra firm from Simmons BeautyRest.Be aware buyers for MatressFirm's tricky business practice! Read your small prints! The devils are hidden there !!
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November 2023 by ButtonBabe
Hannah is the absolute one woman show with Mattress Firm. She made the entire presentation an experience with love, light, laughter and expertise beyond !!! Thank you for the opportunity to be fully enlightened with finding the best fit for my mind, soul and body with Hannah. Sweet Dreams..Rebecca & Laila.
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November 2023 by Robert Nevarez
When I went in to mattress firm In San Jose, California, I was greeted by a lady named grace. I believe she was a sales person.Very nice lady. I told her what my needs were and who I was buying The Bed for She asked me a few questions. And I answered her so she could have enough knowledge to know what I wanted. She helped me out in a matter of minutes and I was out of there so fast. I was very happy with the service.Sincerely yours, Robert Nevarez
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November 2023 by Sandy Cruz
The service is highly recommended. Hanna did a very good and detailed explanation of their products and pricing. Best of all she did make sure I got the bed I want. Excellent job Hanna!
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November 2023 by Helena Gutierrez
Grace is an excellent sales lady. She took the time to choose the best mattress box. She gave me an excellent customer service. I am very happy and satisfied customer
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October 2023 by Rio McGee
Grace in the store was knowledgeable and provided exceptional customer service! Jose and Matthias were wonderful on the delivery and set up of my new queen bed. The whole process took less than 24 hours which was wonderful as I was moving into a new apartment. Thank you Mattress Firm Team! Job well done!
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September 2023 by Stella PeBenito
Thank you to Grace for making our experience shopping at Mattress Firm very enjoyable. Grace is very knowledgeable and gave us excellent service. I will definitely come back at this store.
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September 2023 by Dabbs Hernandez
Fasil is the best , I went in was a bit worried not knowing what I was looking for , he helped out letting us know differences so my choice of bed can help me in many ways. Very nice restroom. Awesome customer service , this was our 2nd bed purchase. So kind with my mom n I , we will be back
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August 2023 by Hanette L.
I decided to write a review since this place has left such a bad taste in my mouth that I still remember it even though it's been 2 years since it happened. I have suggested my friends to steer away from here since then but it makes sense to leave a review for strangers to know as well.Summary: customer service is unprofessional, predatory, and they don't even have a lot of good selection of mattress. NOT WORTH YOUR MENTAL HEALTH AND TIME. I came here with my mom to buy her a mattress since her current one has been worn down. A lady employee came to help us and showed us a few mattresses after listening to our suggestions. My mom doesn't speak fluent English so I help translate a bit. My mom and I aren't expert in mattresses but we wanted to come in person to see what options and types of mattresses exist. We told the employee that my mom wanted foam mattress and the employee showed us Tempur-Pedic mattress. Though it was nice, the price wasn't something we liked and we wanted to see other options first. The employee later showed us the ones on sale and gave a distasteful description on if we were to choose them. She gave little time for me to translate to my mom and kept pushing us to buy something. The shop is small and there wasnt anything that we like so we told her we would like to come back another time after researching and exploring others. The employee immediately gets upset and defensive saying customers always say that and never come back. Then start pushing us why. We told her we want foam mattress that would be within our budget. The employee doesn't listen to us, assumed we want brand famous mattresses, and raised her voice for other customers to also hear and said: "You are looking for a Tempur-Pedic for cheaper and that's not possible. Where are you trying to go Mancini? Macy? We have the best price here. You're not going to find a better place than here."Another employee starts saying: "Ew who buys a mattress at Macy?" which his customer starts laughing at.If there isn't a better price, then let us explore and realize that first? If that statement is true, we would've came back. Since she is so demanding that we need to buy on the spot, it shows that there are most likely better deals. At this point, my mom and I have been disrespected and just want to leave. We don't care about mattress brands, we care about comfort. The employee kept trying to hold us back and telling us we won't find anything better while humiliating us. We spent an extra 10 minutes trying to leave the store and never came back since then. So out of spite we went to Mancini's Sleepworld at Steven Creek which this gentleman was super professional about showing us around and they had way more options. Two floors worth. We were able to find memory foam within a budget my mom likes and bought within that same day.Overall, my mom and I experienced unprofessionalism and definitely felt discriminated because my mom had a language barrier with the employee.DONT COME HERE.
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April 2023 by Stephanie Metz
Grace was informative and helpful. It was a really easy process and we're very happy with the results.
