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August 2023 by Chase H.
I called in to get a quote for a move. Was transferred 4 different times before getting to the guy who could give me a quote. 3 of the people asked me the same information regarding the move, type of aprtment and pickup/dropoff zipcode. Was told the company provides a fixed price and that they don't charge by the hour which sounds nice so they can't work slow and run up the charge. Well the final boss I got to advised that they do in fact charge hourly and that they only allow a minimum of 3 guys for the move that are over $200 per hour! which is far above any other quote I got. This company seems to have gotten too big and is less concerned about providing a good service at a reasonable price to the customer and it's resulted in a poor experience from the get go and a waste of my time. Lastly, the quote person literally spent my time asking questions to itemize exactly how many nightstands, chairs, etc. I have. If charging hourly and requiring a minimum of 3 dudes to move the stuff, why do you need to waste my time asking about all the things that will be moved? Unnecessary and wasn't asked the same by any other quotes i've received. They might do a great job, but my review is purely about the quote process and pricing.
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February 2023 by Rachel S.
Movers were high and rude when called out on it! Me and the boss got into a shouting match because he said I should not be watching his men and he will abandon the move and take my money. The company still took the 3 hr min payment and offered to wave anything after that if i signed a liability release form. Given that the mover had threatened me and now knew where I lived, I did not and the company did nothing else about the situation.
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October 2022 by Mk T.
I recently hired Ninja Movers to help me move from SF to Menlo Park. I had 3 movers (Alex + 2 others, I wish I could remember their names!!). They arrived right on time at 9am, with all of the packing materials, and they got to work! They packaged up all of my fragile stuff, took great care to disassemble and reassemble my furniture, have careful attention to small details - asking me how to arrange my son's new room, etc. They were prompt & professional, and their price was reasonable considering how stress-free my experience was. Highly recommended!
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April 2022 by Poonam M.
Missing items 0 stars. Used them many months ago, one of out electronic item and one jewelry piece was missing, never found. We realized after a while because we didn't unpack some boxes for sometime
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December 2021 by Arash D.
Broke Piano and run ! We used Ninja Movers on 12/19/2021 from 8:30 am to 3:30 pm PST. There were 3 people who moved our furniture from east bay to south san jose. We had an upright Yamaha Piano that paid $150 extra to move it. After paying movers in total, I noticed the sustaining pedal is damaged and movers put a plastic wrap under the pedal to hold it ! During the last 30-60 minute of their service, I noticed they are in rush to leave and I had no idea why. When they left, I found the reason. They broke the sustaining pedal and scape without telling us any word ! We were so nice with movers, even bought them free lunch and tipped them pretty fairly. But, unfortunately they were dishonest and left us with a damaged Piano without disclosing it. This is really unresentful, embarrassing and unacceptable. They hide the damage and pretended nothing has happened. I called their office, asked for refund. They answered, please send an email to "
[email protected]".
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December 2021 by Emily S.
This is our second time using Ninja Movers and they've exceeded my expectations both times. Coincidentally, Edgar moved me both times, and it was great to work with him again - he's very personable, professional and reassuring through the moving process. The movers were efficient, reliable and thoughtful before and during the move. They help you lay out your boxes and reasonably unpack as well so you've got a head start unpacking at your destination. I will always work with Ninja movers and hopefully Edgar and Osamu for any future move!!!
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December 2021 by Ehsan A.
This was the first time we signed a job with Ninja Movers after looking at great 4 star reviews. We signed the job after talking to Jay who confirmed that the job will start between 8-10am, the next day i.e. just a day before the move, one of the team member called back and said that the job will now start at 11am because they have another priority job (so i was not priority). I called Jay again and asked him why would this happen to me and he said i should not worry because the other job was a very small job and they will start asap around 11am. I had already declined all other quotes and because i was left with no other option i asked Jay to go ahead. Day of moving: The team arrived at 1pm and looked very tired already. They said we have a lot of stuff and i do agree that i might have missed a few items like blankets and some chairs in my original discussion. The guys asked me that i will have to call 4 people if i had to do it today and doubled my price from $140 per hour to $240 per hour. With all this drama i refused the service because it just dint go well from the start. Ninja movers decided to keep my security deposit of $140 saying it was all my fault.
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November 2021 by Abhishek A.
Ours was not a standard move and we explained to them in advance. We wanted them to pack our stuff in boxes and take them to fedex for shipping. Right from the beginning, there were signs they were not suitable for this job, yet they wanted our business. I regret giving them a chance. They are very rigid in ways not suitable for this kind of a move. First, they did not have boxes larger than 24*18*18. I had to buy my own u-haul extra large size boxes: fedex cross-country shipping rates are not much different for larger sizes: so it makes sense to pick larger boxes. I asked them if they can bring u-haul extra large size for me but they declined. Those boxes didn't easily fit in my sedan and I had to make multiple trips to get 20 u-haul extra large boxes. Then, they showed up without bubble wrap. I had to make another trip to buy them bubble wrap. They came in and said "they are professional movers" and would do things their own way. I told them to ensure that each box should have less than 70lb in it: told them to put clothes and blankets as fillers to fill boxes with heavy items so that the total weight of the box does not become too high. They said they are "professional movers" and they would go from room to room and not jump between rooms to get clothes from other rooms. They also said they would not measure the boxes on a scale. So, at 2 hours, I told them I don't want their services because they wont do things they way I need to get done. They told me that they would take the 3 hour minimum anyway. So I let them work for 3 hours. Worst of all, after they dropped the boxes at FedEx and the FedEx guy was done weight the boxes, some of the boxes where already opening up (insufficient tapes) and they FedEx employees had to spend 15 minutes re-taping all the boxes: this is a mistake not expected from anyone who calls themselves a processional. In summary, if you want them to pack stuff into boxes for FedEx delivery, run away from them. I have done such a move before (NY to CA) and a random guy I got from Craigslist did a much better job than these "professionals": all boxes were delivered by FeDex undamaged with contents intact and the fedex guy did not had to put additional tape when picking up.
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November 2021 by Amanda S.
This is our third time in a year and a half hiring ninja movers and we are always happy with our experience. They moved us just today into our new home and it went smooth and everything was done in a good amount of time. We had Edgar, Osamu, and Ronald and they got us moved within hours and we are now sitting on our couch watching tv in our new living room. Thank you guys!!!!
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October 2021 by Tina P.
Thank you again Ninja movers for making our move smooth and easy. You were quick and efficient and most of all professional
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October 2021 by Giada C.
They don't know how to make realistic estimates. For the moving service of a 850 sqft apartment they gave me 2 estimate. The first one was 495 $ for the moving service only. The second one was 3250$ (flat rate) for the moving service only!!!!!! This is ridiculous!
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September 2021 by Vivek T.
Used it 4 years back and then used it 1 month back. It is still good and overall I was satisfied but maybe they are not just as proficient as they used to be. Took 6.5 hours for a 3 bed room single family home. I think the old Ninja movers would have completed it well within 5.
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September 2021 by Vy N.
I would venture to say that Ninja Movers is one of the best moving services in the Bay Area. It was easy and straightforward to work out the logistics with the team, Cornell and Sam my movers were incredibly helpful and professional (they're also really personable!) I'll definitely rely on them in the future for my moving needs!
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August 2021 by Radha S.
Was a stressful move and got charged 66% more than the quoted price. I was quoted $420 and was ultimately charged $700. Mover was also unprofessional and yelled at me in front of the front desk who then called me to verify my safety. Mover went through a clearly marked emergency exit which caused the building alarm to go off. HOA charged me $250 for this violation. Never again. Don't do it.
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August 2021 by Tarita N.
If I could give them NEGATIVE stars I would. If you choose not to read my long-winded post just leave with this - SAVE YOURSELF THE HEADACHE. This company is AWFUL. Read ALL the reviews. Don't rush when choosing a mover and definitely find someone else... Very unprofessional owner to start but I'll get back to that. I had a full-service move from SoCal to NorCal. 1) Paid for packing - it took them 12 hours - it became a joke. These guys stuffed papers upon papers into oversized large boxes and barely marked what they were packing. They were acting like it was a chore instead of a job. Cost for pre-packing - not worth the headache and stress. I will never do that again. I will ALWAYS pack myself. They even spilled bleach on my air fryer (which I had to discard) because of their insane job of sealing bleach. Seriously, how difficult is it to seal a cap with tape? And forget about insurance - that's another racket I learned about very quickly in my move. 2) Completely not in line with what they quoted (not even close - buy they enjoy and even get a kick out of your desperation and trap you)- granted I did have a lot of heavy items but the point is they WAY underquoted on purpose, to get you to commit. It's a racket - I don't have a problem paying for good service and I was expecting it to be more - but this was entrapment. I wish I went with Northstar - not sure how their service is with moving but at least they offered to do a zoom review of our stuff. Foolish me for getting suckered by the sales guy. Lesson learned don't try to save money cause you meet sharks like these folks. 3) Absolutely the worst attitude - The guys working the move were kind enough when they arrived and then as time passed, they got greedy. They knew how their boss was going to react so they started creating scenarios. They started telling us stories about how their boss made some past customers cry after the price changed once items were already in the truck. It's was a shameful way to put you in the corner and feel helpless while in the middle of a stressful situation. They even said "take care of us" and we won't tell the boss about the "extra" distance we had to walk. Seriously? Extortion. 4) And then there was their boss or owner. Just felt like I was speaking to Mr. Despicable. His tone was condescending, assuming I didn't have the money when the price went up (200%). Never "assume" my dude - Money was not the issue as my company was paying for the move but giving even one penny to ungrateful and arrogant souls who get a kick out of watching people squirm is painful, to say the least. Hopefully, there is a special place in hell for this gent. 5) Delivery - you have to take what they give you date and time-wise which they give you a two-week window. Oh, and you better believe you'll be nice to them at the moment. They're holding your stuff hostage. They are not communicative and the drop-off crew didn't even show up to the right location and tried to say they were waiting too long when in fact they were just not following instructions. Honestly, there is more heartache in this awful experience but I will stop here as I am sure you get the point. And it took me three months to write this review because I wanted to make sure I wasn't speaking from emotion. I really hope I can save someone from making the horrible mistake we made and trusting this awful company. Good luck with your move. Don't use NINJA MOVERS - they also falsely use a third party company in SoCal and lie about it (I saw the logo and questioned it - the extortionist's movers also said they were a contracted extension. But when I asked dispatch what that was about they denied it. In fact, I probably got the lead in trouble for calling it out). Moving companies are a mafia - similar to the funeral industry. Beware, better off to pay your friends.
