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December 2023 by Nick M.
I'm 70 yrs old and had a flat tire right outside this location. My jack wouldn't work right so I went inside the store to ask for alittle help. It was around 7pm and and night time. The so called assistant manager refused me any kind of help even though I offered to pay him.I really don't understand why people like him are allowed to work with public. This company doesn't need our support
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September 2023 by Vanessa Taitano
Had to wait to get battery swappes out as he was the only one working. But he got it done.
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September 2023 by Bill M.
Warning: THEY ALLOW SICK employees to be on counter and without a mask (who knew what she had). Not knowing she was "sick" until most of all transaction took place! Was only told after she abruptly left the counter by a fellow employee. Jenny was her name and she made a point to make sure she appeared not to like her job as she leaned on one side against her arm with a true look of disgust in her facial expressions. Not once did she say "hello" or "can I help you?" Nor my nam either. I'm no expert, but aren't these the standard in customer service let alone be a friendly person. After the great service I had made the mistake of asking for help with the battery installation (as part of the chains claim), they told me that he (never mentioned name, concern or anything) tells me that Jenny is SICK and he is the only one else there. Odd as it is another employee is sighted. Was offered to use their tools to do THEIR job, but why stop at the battery another $13.00 for a wrench was nothing. Now I was doing this for my senior mom who needed help, what would happen if she or a handicapped person had made the mistake of choosing this store? Same great service? Bottom line is they knew the employee was SICK and didn't care enough to protect their customers and on top of that the service was terrible at best. I don't see why anyone should shop here. Horrible!
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July 2023 by Skyler Smith
Thanks to Carlos for the help with my jeeps brakes!
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July 2023 by Angie L.
My car battery died at work today . I got a jumpstart and went to O'Reillys to get a new battery put in . Dwight helped me . He did his job efficiently in 92 degree weather with a smile on his face . Great customer service! Highly recommend ! Thank you Dwight !!!
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July 2023 by Brian Nadreau
Stopped in for help with a check engine light and to get some coolant. Good selection but the staff were very unhelpful and dismissive.
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July 2023 by John Doe
Did a free battery check to confirm mine was dead. The install was too complex for them to do. Ramon was friendly and helped to make sure I got the right thing.
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May 2023 by michael higley
Best auto parts store in Milpitas
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May 2023 by Jim Underwood
Staff was knowledgeable and helpful.
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March 2023 by Lisa C.
very helpful staff across multiple stores, thank you for working together and efficiently helping me purchase snow chains pre winter storm!
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December 2022 by David C.
Both headlamps were out on my 2001 Mercedes Sedan. Jesus at O'Reilly Auto Parts on Prospect Ave. saved me time and money by installing the headlamps in just 10 minutes. He also tested my battery and it was good. Thank you, Jesus, for your excellent customer service. Dave
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November 2022 by Bob O`Bob
I knew what I needed, he knew where it was. Only two on the hook, so he pulled another from the back. Can't ask much more.
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October 2022 by Selina Chang
Super helpful staff who helped check my check engine light code. Reasonable prices on oil filters.
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September 2022 by elizabeth alvarez
Called other stores and competitors this store was quick to help and order parts
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August 2022 by Leon Wilde
I came in for a battery exchange. The guy tried to test my battery for 20 minutes, and said it needed changing. Yeah, I know. Then he asked me, “do you want me to change it?” in a tone that suggested he wanted me to go home and do it myself. I said, standing there with my daughter, “if you can manage to change it now that’d be great, I don’t have the tools or the time.”THEN he comes back and says he can’t change it tonight. “Do you want to come back tomorrow?” Sure buddy, let me just magically will my battery into starting my car tomorrow so you can dump me on your next shift.THEN HE COMES BACK AGAIN and says oh he can’t change it at all. It’s a Ford Focus, not a McClaren, for pete’s sake.Do not recommend.