September 2021 by Diana C.
I love Safeway when it comes to grocery shopping. You can never find any fault with the produce, chips, bakery items and the selection at the deli! When I'm really cravings carbs and protein, the chicken tenders and the potato wedges are great! I love the clam chowder and the bread bowl is right next to the soup center! I just wished that there were more workers to accommodate the busi-ness of the store.
September 2021 by George L.
customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6* headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6* Great store Fresh vegi Meat are sometime out of stock when onsale in ads Meat dept has bell but no response at all I like the bakery, really nice and helful Thanks Will update when i have a chance to visit deli customer(service)+1*8o5*6o8*54o6*(phone)(number)+1*8o5*6o8*54o6* headquarters phone number+1*8o5*6o8*54o6*corporate phone number +1*8o5*6o8*54o6*
August 2021 by Domenica O.
I order a breakfast burrito from the deli department this morning and it was delicious. My coworker order a sandwich and it looks so good. I recommend Safeway deli food
July 2021 by Wilmina Jean C.
There was this cashier named Kevin & he was quite rude to this elderly Asian lady ahead of me. He had a scowl, wouldn't even say a word when the lady ahead of me & myself said thank you. And his mask was below his nose I get it, he must be tired or something but he shouldn't take it out on the customers. This is the first time I've encountered a very unaccommodating cashier at Safeway. I can say that a majority of them are friendly, honest & helpful.
May 2021 by ThienHuong N.
Great store Fresh vegi Meat are sometime out of stock when onsale in ads Meat dept has bell but no response at all I like the bakery, really nice and helful Thanks Will update when i have a chance to visit deli
May 2021 by J m.
There's a guy here named Jett, he makes excuses why he can't help you with the same things he helped other people in line ahead of you for some reason and decides to send you into another line because he doesn't want to ring you up for whatever reason. He literally wasted my time sending me to another line and I was ready to pay for my items with cash. Jett you made Safeway look terrible on a 30 to 60 second transaction.
May 2021 by Kenneth Landos MCPZ
Bad place, the staff is rude, careless.I’m going to another Safeway in this area are a lot and better
May 2021 by Pat R.
I love my Berryessa Safeway Shopped there for 50years they're few blocks away yes it's an older store but they keep it very clean and I know where everything is and I like their deli their bakery
May 2021 by Beks A.
So way beyond disappointed!!!! I am sooooooo pissed off!!! Never fails!!! Bakery section is the worst. Yes cakes taste the best, but always m swing up. I ask them to get a manager & of course they don't come!!! So I have to pay full price to the 30 min wait!!!
March 2021 by To K.
I used to come to Safeway's Deli quite often. Nowadays my visits are few and far between. My purchases typically are the fried chicken, chicken tenders, potato salad, and potato wedges. Customer service can be pretty bad at times but late evening visits are the best because they are quick and don't include the huffing and puffing. I would rate this place 3 stars because the food is decent and the bargains Safeway has from time to time can't be beat.
February 2021 by Lynda P.
So the strip mall location may be a bit run down and there are transients all over the parking lot. But I just had to put down my two cents for a very fair exchange I had at Safeway recently. A cashier name Katrina was on her way out to lunch but she took the time to actually look at my receipt, apologize for the error and credited me back a mere $5.99. All with a genuine smile. Go back 5 minutes with a different crabby cashier that I won't name, who told me I had to drive home and bring back the item that was scanned incorrectly. Her exact question to me when I brought my receipt in was, "Well why didn't you drive back last Monday when you found out the item was incorrect?" She treated me like I was a transient living in the tent in the back of the store so therefore I should have had the time to "drive back". There will always be crabby workers but there are also wonderful workers who usually work diligently and fairly. Thanks Katrina!
February 2021 by Tom J.
I don't really shop at this Safeway often but one particular night just recently I was there to grab a few things for a late dinner as I was second in line the checker that I was with her name was Renee she moved so slow and was telling her life story to everybody that came through her line. I would've moved text dance but once I got closer I realized it was already too late and the line has grown behind me. As I got to the register she didn't even greet me instead ask me a semi-racist question she asked me if I was a nurse I replied why would you say I was a nurse or why would you think I was a nurse and she replied all Filipinos are nurses as I was disgusted by her remark and ignorance I tried to ignore her and didn't answer her question but I will be following up with corporate to have her terminated because I believe she is racist. If you value your time don't go through her line she is the slowest checker there and one of the dumbest as well
February 2021 by Charles T.
I returned that following Monday and asked to speak with Krystal the STORE MANAGER. Instead, a supervisor came out and said that she was eating lunch. I told him that I wanted to speak to her about being harassed by a security guard that they hired. He went to the back, returned 5 minutes later and said that Krystal, THE STORE MANAGER, was not willing to come speak to me and that she is still on her lunch.
Now I see where the problem exists. The security guard is crap but Krystal the BERRYESSA Safeway STORE MANAGER is even worse at executing basic customer service. One employee anonymously told me that the security guard had several complaints but "for some reason" he keeps coming back. Oh I know the reason why now, it's because KRYSTAL the STORE MANAGER at the BERRYESSA Safeway does not care enough about customers being harassed by Safeway hired security guards. She cares more about eating her lunch. I completely understand that her lunch time is her time. But as the STORE MANAGER, she needs to step up and diffuse and find solutions to situations like this. I've since let it go because someone like her will not make it far in life and natural consequences teach the most meaningful lessons.
January 2021 by Jane E.
Safeway has thankfully been open 24hrs thru the pandemic. You can always find what you need, fresh produce, fresh fish, cakes at the bakery, chicken at the deli. The staff is helpful when needed. The meat Dept. Is helpful to get special requests as you need.
They provide hand sanitizer and they sanitize the carts as well. The lines aren't bad, even they the holidays. They appear to be longer, but that's just because of social distancing. It's really not bad at all. The staff all wears masks, and there is the dividers at the checkout stands.
January 2021 by Ter L.
Alright alright, although this Safeway is no longer 24 hours it's still my go-to.
Notable headaches: the aisles are typically left bare and unorganized. Products are not filled as frequently as they should be. The checkout lines are HELL, they continue to grow and grow as checkers take their time ringing up patrons. Lastly, parking is almost guaranteed to be a drag.
With all of that said, the floral department is absolutely bomb. Any kind of arrangement you need is readily available pre-made or you can request to have something wrapped while you wait. Cost can range from moderate to pricey.
The bakery department isn't one of the better Safeway bakeries but it does a decent job. Employees are kind and although their penmanship is terrible, the great customer service makes up for it.
As a fair warning: don't be surprised if you come here with a list of items needed for a recipe and end up being short ONE item because it's sold out. I wouldn't recommend coming here is you absolutely needed specific items ASAP.