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December 2023 by Kasandra Porter
The one lady was rude ? no help from here she's very immature we paid $45.00 and she only put $15.00 in our gas I went back in what happened to the rest of my $35.00 she didn't say anything... The bathroom is always gross ? I went in the bathroom today blood literally everywhere in the bathroom in the toilet on the toilet in the sink on the floor on the door handle on the glass to the mirror... I reported them to the FDA and the state of California... I'm not going back to that gas station no way the lady is very immature she flipped off my husband she's very immature...
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November 2023 by Cody
The owner (think so at least) was very kind and tried to help me out when I had a puncher. Unfortunately the situation couldn’t be resolved but it was awesome they were willing to help out someone in need.
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September 2023 by Kayla C
Do not go here!!!! -MANNY HAS BEEN HOLDING MY CAR HOSTAGE he says due to improper paperwork. He did work to the car without my authorization. Its now been one year, I took my new mechanic to pick it up, come to find out Manny did not do any work to my vehicle, he said if i do things to him he would give my car back for free, disgusting, I paid a $1,000 to get my car. All I asked for was a simple fix which is no more than $150 for parts.The owner is a old rude white guy that is extremely mean n ruthless. The only reason they get away with it is because they think a girl will do nothing about it. Well Im he'll fire. I'm taking Manny down! THIS SHOP TAKES ADVANTAGE OF WOMEN and men.... DO NOT MAKE A MISTAKE go anywhere but here, I mean literally anywhere but here...I recommend to go to Tom's Auto Repair he is professional and trustworthy!
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July 2023 by Shaya Bernstein
Older man who works there is extremely kind and patient
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May 2023 by Eric Lieb
The worker at this place is an a hike he yelled at my wife to leave the inside of the store she said it stinks of cigarettes. Not worth your time or money customer service is a must and in decline these days not gonna waste my time to pay someone to treat my wife like s#it
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April 2023 by Steve Misch
Speaking solely on filling up with payment at the pump(never had interaction with attendant) they more often than not have the lowest per gallon price.
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April 2023 by Lisa Wilson
Filthy place. 5.19 a gallon and no towels. Man behind the magic glass is clueless. This is santa clara University neighborhood?
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March 2023 by Mo
The old man who works at this gas station is grumpy and rude. Doesn't seem like an off day (we all have those, which is ok) since there are many reviews about this. It seems more like a behavior.For anyone who is considering getting gas here, why?Not the cheapest, not the cleanest, not the easiest to navigate around in, poor customer treatment. There are so many gas stations nearby to choose from that would offer a better experience. It seems small, but why even choose this place knowing there is a chance to be treated as such.Unless you're in a pickle and need gas really bad, there is a Chevron under 5 mins and 1.8 miles away with better customer service, cleaner facilities, and much wider space to get in and out of.Don't set yourself up for a potential encounter!
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February 2023 by Sarah Leonard
Not the greatest.Go for a Chevron instead-!! Chevrons always have bathrooms available. Shells don't.
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December 2022 by CL C
Where’s the negative 5 stars option?The cashier (an older man) refused to turn on the air machine for me because I was not a customer. Even better, the cashier came out to tell me that I had to leave because I was not a customer (I was parked there for a few mins to look up another gas station and no one was there).Does shells have any protocols for customer services?! I know I won’t be a customer at this location for sure!
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October 2022 by Solid Anon
Just now close to 5 PM, the worker an older Caucasian male, took advantage of my partner whom does not speak English. He (my partner) went in and handed him $40 to fill up the tank. Only $30 was issued on the pump. When I went in to clarify, the worker argued saying it wasn't true and that a different amount and bills were handed. He the proceeded to count the drawer and after mumbling to himself, confirmed the pump and we left out. When we got back to the pump, only $5 more was issued.As an much older man (maybe somewhere in his 70s-80s) you'd think he'd have some kind of integrity.Shady practice. Shady person. Bad representative of Shell.
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October 2022 by Angelica Mejia-Vargas
Just now close to 5 PM, the worker an older Caucasian male, took advantage of my partner whom does not speak English. He (my partner) went in and handed him $40 to fill up the tank. Only $30 was issued on the pump. When I went in to clarify, the worker argued saying it wasn't true and that a different amount and bills were handed. He the proceeded to count the drawer and after mumbling to himself, confirmed the pump and we left out. When we got back to the pump, only $5 more was issued.As an much older man (maybe somewhere in his 70s-80s) you'd think he'd have some kind of integrity.Shady practice. Shady person. Bad representative of Shell.
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August 2022 by TD
I always bring my car here for smog. Manny is the best, most honest mechanic. Manny always takes care of my car and my families' cars. Thank you!
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August 2022 by B L
I just wanted to share my experience at this Shell gas station. In particular my interaction with the gas station attendant(older gentleman) working here on Sunday, July 17th, 2022 at 3:30p.m. I was in the Bay Area with my family, visiting family and friends and needed to fill my rental car up with gas before returning to the San Jose Airport. I filled it up and had to go inside for a receipt from the attendant. Got my receipt and asked to use the restroom for myself and my family. Attendant said there was no bathroom we could use. First strike. Before leaving the gas station, we had to put a couple items in our suitcases and be on our way. We were still parked at the pump we used and while packing the suitcases the gas station attendant came out and rudely told us to move our car because we were blocking the pump for others to use. Now this would make sense had there actually been a line of cars needing to pump gas, but there was only one other car pumping gas. We were done putting items in our suitcases in less than 5 minutes. I went inside, when we were done, and told the gas attendant that I would have moved our car if he actually had a line of customers waiting to pump gas. That wasn't the case at all. I told him I was his customer that just filled up with gas and that he was extremely rude. He told me "that's fine. You have a choice to fill up at any gas station." I said "yes, I do. Thank you for showing me where I shouldn't ever fill up again, nor my family and friends." Yes, I know you can fill up with gas anywhere, but as a customer a little common courtesy and kindness shown to your customers goes a long way. If I could give zero stars, I would. I suggest you choose a different gas station. As you can see from the other reviews for this gas station, this is a common occurrence here.
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August 2022 by Dan M.
Cashier's rude with angry looks. No bathroom. I think it's time for these guys to wrap it up.
