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August 2023 by James S.
Here are six reasons to avoid this gas station like Superman avoids Kryptonite: 1. Their gas is the most expensive in the area, $5.79 premium per gallon tonight (see photo of receipt). There's a Chevron up on Meridian, a Rotten Robbie on Lincoln just north of Willow, and a Union 76 on Meridian and Willow. 2. I drove in at 6:47 p.m. to get gas and a car wash. The market was closed (see photo), so I couldn't prepay if I wanted to. 3. The sign on the gas pump (see photo) doesn't say you have to pay "BEFORE" only that you have to pay in the market...which I couldn't do, because it was closed. 4. I paid $15.00 for the premium car wash. The car wash is frequently down. Once I paid up front for the car wash, and the car wash was broken. They fought me like crazy to avoid refunding my money. Maybe that's why they want you to go in BEFORE you get the gas...so they can tell you the car wash is out of order...AGAIN. 5. The clerk, Melissa, tried to reach her manager, Yvonne, who refused to pick up the call. I came back a half-hour later in order to FINALLY get Yvonne to say "there's nothing we can do" even though she LIED and said that the sign on the pump (see attached photo) said you had to come in BEFORE you pay. Not only does it NOT say that, the sign only references the $1.00 in terms of getting it from the cashier, NOT the $.20 cent discount per gallon of gas. They still owe me $3.60. 6. The car wash is weak. You can get a much, MUCH better car wash at the Classic Car Wash on Hamilton and South Bascom. Avoid this place like the plague, COVID and Herpes all rolled into one.
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July 2023 by Pete Boggini
Car wash is often broken which is annoying. There are long wait times for the wash but most of that can be attributed to all you idiots who wait for the car in front of you to finish drying before you enter. Heck I've even seen bigger idiots sit and wait to pay or put in their code until the car in front of them has left the dryer. Once the person is inside getting their wash you can put your code in or pay. Once they are in the dryer you can enter the wash. The people behind you will thank you.
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July 2023 by Yanyu Li
Very bad experience, my BMW had a lot of tiny cracks in the windshield after a car wash. Never wash your car here!
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July 2023 by Yanyu L.
Very bad experience, my BMW had a lot of tiny cracks in the windshield after a car wash. Never wash your car here!
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September 2022 by Sam S.
All i asked for was a receipt from the manager Mary Cruz , they took my name and number but never called , no response. Avoid going to this gas station, customer service is POOR here .
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July 2022 by Gianni B.
rude stay away from this shell. all the reviews are true i wouldn't come back here for air in my tires let alone gas.
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May 2022 by Myrna L.
The cashiers are so rude. I have never encountered such uncaring, mean workers. If I could give negative stars I would. These workers must see what's going on in the world today on the news and laugh. I can't believe the shell company hasn't seen these reviews and done something.
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May 2022 by Priscilla S.
Wow so rude zuleka with pink hair said I can just leave if I can't wait. And her manager didn't care either the short lady with pink eye shadow wearing too much make up. The manager said "I'm just a manger I can't do anything"
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May 2022 by John John
Constantly closing by 11pm. This is a 24 hour location .what I'd the point of a worker being here if its closed? Why isn't closed when it's a 24 hour location? This is the 3rd time this has happened. Please fix your online times. If your gonna keep continuously close by 11pm... taking my money elsewhere from now on.
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April 2022 by Vera Martinez
First off I got stuck inside the car wash because it stopped working and it took the girl 13 minutes to come out and fix the problem and re start it and when I was done the left side dryer did not work so I went in to inform them just in case someone else informa them there is a problem and the same girl who came out to fix it looked at me rolled her eyes and said " so now I guess you want a free car wash" and was chuckling and I said excuse me I did not come in here to complain I came in here to inform u that there is a problem with the carwash and to ask for some paper towels to dry my ? very rude and the manager also
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March 2022 by Robyn B.
I had the worst experience here that I have ever had at a gas station two days ago. Your employee, Zuleica, is the rudest, crudest, most disrespectful employee I have ever dealt with. I don't write bad reviews a lot and I know times are hard so to write this speaks volumes. I have tried calling directly to tell a manager about my experience. If you reach out and contact me so I can tell you what happened, then I would be happy to remove this review off of Google Reviews. This is my neighborhood gas station so it pains me to write this but you lost a regular customer unless I speak to someone.
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March 2022 by Robyn B.
I had the worst experience here that I have ever had at a gas station two days ago. Your employee, Zuleica, is the rudest, crudest, most disrespectful employee I have ever dealt with. I don't write bad reviews a lot and I know times are hard so to write this speaks volumes. I have tried calling directly to tell a manager about my experience. If you reach out and contact me so I can tell you what happened, then I would be happy to remove this review off of Yelp. This is my neighborhood gas station so it pains me to write this but you lost a regular customer unless I speak to someone.
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March 2022 by Steven van zile
The car wash is ok but not great. Not very busy. Staff is friendly.
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January 2022 by Chantelle T.
Cashier was very rude. He did not acknowledge us at all We were waiting for a few minutes and he saw us standing there waiting for assistance, I literally had to call to him to assist us to get us hot food. When we had questions he just said he didn't know. He had an attitude like he didn't want to be bothered by anybody at all. I have never walked out of places for dealing with employees like this before but this time I dropped everything and walked out of the store. He was very rude and I am very disappointed.
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September 2021 by Karl-Heinz Strass
Worst customer service at a Shell Station in the area- 8 out of 10 times there is no paper towels in any of the dispensers outside- Only every other row of pumps has towels anyway- no electronic/ no touch payment system, although this is a brand new station, opened just a year or two ago. Our card got swiped there 2 times now (I ran a test….and traced it to this gas station).- attitude of attendant (Sat 8/28 @ 2:15 PM) is appalling, he obviously does not care whether there are towels in the dispensers or not or if the printers work. He rather jokes around with a co-worker (loop t-shirt, long hair, younger, fairly thinly build gentleman)- every single time I got gas there over the past 6 months (5 cars, we get gas there often, as the location is convenient), there is no paper in the printer for receipts. Same lame excuse every time: “they must have just run out, it was working earlier”. We have to go inside every time to get a receipt. This is ridiculous In normal times and plainly obnoxious and careless during a pandemic.We’re not going there anymore, and neither should you. That appears to be the only way anything gets done there.Chevron, here we come!