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January 2024 by Sathiya Prabhakar
I ordered a tire over the phone for my Honda Accord. I got a call back from Skip tires at about 3:50pm on Friday Jan 26th that the tire is ready and to bring my car in, as soon as possible to get it replaced. When I went there about 4:15 pm, the person who had called me had already left for the day and the person at the front desk at that time (I believe his name was Jonathan) refused to get the tire replaced and asked me to come back the next day.It took good 10 mins of back and forth to get him to agree to look for the tire. When he finally did, he found the tire and got it replaced that evening. Overall, it was not a pleasant experience.
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January 2024 by Ron Simmons
I had my tires done there on an old Jeep. Afterwards, I notices a tire cap was missing. The guy that worked there just casually told me that he didn't see it and proceeded to tell me of a friend of his that sold hub caps. This guy was shady. I knew that at that point, I was never going to see that cap again. Also, he didn't really even seem to care and that if Skip's tiresis willing to hire people like that, that you couldn't pay me. To go back there.
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November 2023 by Eilene V.
Anthony Martinez was very informative and gave me a full and complete understanding of the tires, and the services offered. He was knowledgeable and provided utmost customer service! Thanks for your help, Anthony!
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October 2023 by Kevin Sr B.
I see a few other reviews that mention bait and switch. YUUUUUP. I got an estimate from their web site online for two tires on a light duty little ford transit connect. Including an oil change and alignment it quoted $380. I understand this is just a quote and sometimes things happen..... until I get a call the next day from them telling me that it is actually going to be almost $1200!! When I reacted as you can imagine he told me it must have been communication break down between me the registered owner of the vehicle and my son that drives it. I told him he was crazy for suggesting that and even if it were the case, would it really amount to a near $800 difference?! Them "Oh well sir the tires you wanted online are not for your vehicle"Me "It is your system that picked them out after I put in year, make and model!"Them "Well you need all four because there is no tread in one of the others and a nail in the other" Me. "I am no professional, but I looked at the others before bringing it in and they looked fine"Them. " you are right...you are not the professional"As you can imagine how the conversation ramped up from there. There is NO excuse or situation when a service provider, and yes I am one, should EVER yell at their customers. If I were to hear of one my employees even raising their voice to one of our customers they would be gone in a heartbeat! I will never; and I will make sure none of my family, friends, co-workers, random strangers on the street either; use Skips Tire on Cottle Road in San Jose for any reason. Absolutely the worst customer service I have ever had in any situation whatsoever. And not that it matters to them, but between work vehicles and private vehicles we have about 20 or so cars and trucks that were looking for a new service provider...NOT HERE!!
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October 2023 by Armando Padilla
Purchased set of tires @ Cottle Rd location. Anthony was very helpful in helping me choose the right tires. Definitely talk to him on your next visit to Skips at Cottle store.
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September 2023 by Mark Browne
I hate to be dispurging one of the worst experience of my life. Gouged outright gouged $1,100 for spark plugs, two coil packs and a so-called fuel system plush. They quoted me almost $1,200 and I complained and I guess they got it down closer to 1,000. You talk about being bent over and now the cars in another shop because they broke the wastegate. Obviously didn't test drive more than around the parking lot. Stay clear, thieves. Just an update. Had to take the car to another mechanic and they put it together without a gasket. A few hundred dollars later. Got the car back 8 weeks later. Please check into your service.
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September 2023 by TerryAnne Andrews
When I think of mechanics, I automatically think I'm going to be taken advantage of, or be rated an increasingly crazy price, only because it's happened many times before. Therefore, I was skeptical when I first came to Skip's. Anthony handled everything from start to finish. His customer service was exceptional, I couldn't have asked for better. He explained everything to me so I could clearly understand what was wrong with my vehicle and I was so shocked at the price, because it was extremely reasonable and FAIR. To be honest, compared to what it would have been had I gone to the dealership or to another mechanic, it would have been skyrocket crazy. He also saw that I was stressed and just handled everything with such ease, and I highly recommend their services. Five star rating for sure! I will be recommending my friends, family and co-workers here going forward! Thank you so much!
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August 2023 by Leonard B.
Went to get a nail removed from my tire. They wouldn't fix it and tried to sell me new tires instead. Drove to Morgan Hill and went to Advanced Wheels and they fixed me up in all of 3 minutes.
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August 2023 by Terry-Anne A.
When I think of mechanics, I automatically think I'm going to be taken advantage of, or be rated an increasingly crazy price, only because it's happened many times before. Therefore, I was skeptical when I first came to Skip's. Anthony handled everything from start to finish. His customer service was exceptional, I couldn't have asked for better. He explained everything to me so I could clearly understand what was wrong with my vehicle and I was so shocked at the price, because it was extremely reasonable and FAIR. To be honest, compared to what it would have been had I gone to the dealership or to another mechanic, it would have been skyrocket crazy. He also saw that I was stressed and just handled everything with such ease, and I highly recommend their services. Five star rating for sure! I will be recommending my friends, family and co-workers here going forward! Thank you so much!
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August 2023 by Gaganpreet Singh
I am extremely frustrated with my experience at Skip's Tire & Auto Repair Center on Cottle Road. My SUV's tire pressure kept dropping, forcing me to repeatedly add air. After enduring this hassle for 3-4 days, I decided to reach out to several places for help with what seemed to be a puncture or a slow leak in my tire.When I contacted Skip's Tire & Auto Repair Center, the person I spoke to advised me to bring in my car and leave it there until they were ready to work on it. I reluctantly complied, given the urgency of the situation. Initially, they quoted an outrageous $80 for a flat tire fix – a price that already seemed excessive, considering I had paid just $30-$40 not too long ago for the same car's flat tire repair. I actually called other place for an appointment, but they were unavailable for the next two days. Basically, i had n choice.Around 1.5 to 2 hours later, I received a call from one of their staff members, and the news was frustrating. I was told that that there was an air bubble in my tire, and they insisted that the only solution was to replace the entire tire – a single tire replacement they priced at an outrageous $485. This exorbitant quote left me in disbelief, especially considering the circumstances. I adamantly declined their services and informed them I would take my SUV.Upon arriving at their shop, my frustration deepened as I noticed the glaringly evident bubble they had claimed was in my tire. This bubble had never been there before, a certainty I could attest to since both my wife and I had been carefully monitoring the tire's condition. We had frequently filled it with air and conducted thorough visual inspections every few hours due to the noticeable air loss. The fact that this bubble was now so conspicuous only reinforced my suspicion that something was amiss.I took my car to another shop, where I was astounded to be offered a new tire of the same brand and style for a under $200, covering installation and all other costs. The necessity for a new tire was validated by safety concerns, as driving with an air bubble was neither secure nor recommended. In the end, I had to replace not just one, but two tires (long story - nothing bad or negative)My experience with Skip's Tire & Auto Repair Center has left me beyond dissatisfied and deeply angered. Their lack of transparency, honesty, and integrity is beyond disappointing. If I had chosen to go to a different, more reliable shop for a flat tire repair, I could have spent only $40 or less. This entire ordeal has been an utter disaster, and I am determined to never set foot in this establishment again. I strongly advise others to steer clear as well. This has been an abysmal encounter that has shaken my trust in such service providers.
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August 2023 by Jack Smith
Skips on Cottle is the BEST! They take good care of all my cars. My livelihood depends on my vehicle and Skips has taken me a lon way over the years! 313583 mile on my 2014 Ford Flex without a major repair. Andrew is very knowledgeable and know the importance of my vehicle. Always willing to answer my questions and fix any issues I have with my vehicle. Skips is always reasonable and saving me money on every visit! Thanks Skips!
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August 2023 by Abby Chelian
I really appreciate this place. I have come to them several times with a flat tire and they always fix it for free! We were so grateful that we bought new tires from them when we needed them. They have always been friendly and provided great service.
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August 2023 by Guy Palazzolo
The Skip's Tire facility on Cottle Road did a great job of diagnosing the issue and getting it solved. They informed me as to what had happened and how they went about fixing the problem. They were courteous and, overall, just handled things professionally.
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August 2023 by Jose Diaz
Today 8/2/2023 around 11am My cargo trailer had a flat tire plus a loose bridge ((I called it that way because idk the name of the part that connects the 2 wheels )) the point is the team went out of their way to help me fix the rim of the tire , the bridge and replace the damage tire .The manager was really helpful and let one of his techs ((the older Mexican guy forgot his name but really nice guy )) go the extra mile to get the job done ! We need more people like them . I suggest they get a good bonus and a raise because people like them it’s hard to find these days . You guys are the best ! Cheers !
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August 2023 by Kat H.
This is our go to spot! We have always talked to Anthony and he's consistently kind and super helpful. They do great work on the cars and are honest about what's going on with it. We came on a day where a bunch of people unfortunately couldn't make it into work and Anthony was still kind and honest. They still did speedy work on the car the next day! If you want good and honest people with reliable work on the car, I recommend here.
