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February 2024 by Arya Shafie-Farhood
There was only one employee working causing the wait time tube longer than normal. Other than that everything was fine.
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January 2024 by Ali Zamanpour
These guys are amazing and put customer satisfaction as a primary. I had installed a hitch at another uhaul which I was not at all happy with their communication and quality of work. Brendan at this store spent a lot of time correcting and fixing my issues and is absolutely amazing. I would give them 10 stars if I could.I have always had great experience at this Uhaul because of the team there and managment for moving, rental, getting boxes. I'm lucky that I'm close to this location. keep it up guys....
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December 2023 by Sondra Montague
This place sucks and they always give your trucks away despite having a reservation. Just drive the extra 5 minutes to the other one.
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October 2023 by Let There Be Light Headlight Restoration-SF
We were charged 2 gallons under what we were told to fill up. The trailer tires were low and one was damaged. For our safety we had to take it to another facility to have it switched to a safe trailer. The truck kept pulling to the right the entire trip. Also the engine would automatically Rev higher on a flat highway and cost us extra fuel. Plus we were going to be charged an extra $25.00 to unstrap and unload our vehicle from your trailer. We were not charged that when we had to get another trailer originally when we saw the tires were very low and unchecked.
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October 2023 by Let There Be Light Headlight Restoration
We were charged 2 gallons under what we were told to fill up. The trailer tires were low and one was damaged. For our safety we had to take it to another facility to have it switched to a safe trailer. The truck kept pulling to the right the entire trip. Also the engine would automatically Rev higher on a flat highway and cost us extra fuel. Plus we were going to be charged an extra $25.00 to unstrap and unload our vehicle from your trailer. We were not charged that when we had to get another trailer originally when we saw the tires were very low and unchecked.
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October 2023 by Marcos Fernandes
bad. I spent 45 minutes waiting to load my gallon of propane and after all that time I was attended to by the employee and he told me that the propane machine was broken. The lack of professionalism is unbelievable.
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September 2023 by Ruchita Garde
The Uhaul pickup centre was understaffed, there was just one person taking care of everyone, checking the returned vehicles etc. The system was down, so the person was doing everything on their phone. She had some old phone on which the touchscreen wasn't working, so she took 30min just to get our reservation up. Uhaul - please provide your employees phones in cases like these. She was also not very well versed with technology/uhaul website, and didn't know what to click on.I had reserved a dolly - the centre was out of dollies, why wasn't it updated online? I wasted more than 1 hour at this location for pickup.
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September 2023 by Dillon Nunes
Honestly had a great experience, staff was very friendly, truck was clean, I folded the moving blankets and swept the truck which seemed to make the staff member receiving it very happy, which I really appreciated, I’ve had the “cold shoulder” experience at other San Jose U-haul locations, but my past two experiences here have been great, it’s worth the few extra minutes of driving to rent a u haul here ( I live in downtown San Jose) keepUp the great work!
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September 2023 by David
I asked for a Ford. Was given a Chevy, I spent 10 minutes trying to find the right vehicle because I thought I had been assigned the Ford small van. Otherwise was in and out for both pickup and dropoff.
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August 2023 by Otis Gates
Brandon was super helpful and friendly. I haven't tried out the new app yet, but the website always works great for me. Appreciate the 24/7 check in and out.
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July 2023 by Amit Sikka
Brandon, the owner/ manager was very friendly and he patiently answered my questions.There was a smoke smell inside the store, upon entry. It was very irritating and off putting.Train your employees to be more attentive and bit polite when dealing with the customers.I also saw one of the employee popping a cigarette near the propane filling section. This is common sense safety training that needs to be reinforced.Again, Cleaning up and installing a perfume in the customer kiosks areas is must do task to improve the overall experience.
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July 2023 by Peter Topete
Excellent service, Brandon, always willing to help with his best attitude...
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July 2023 by Carlos D
Excellent service. Special mention to Michelle Butler, Kennedy and Javan
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July 2023 by Frances Nevarez
Customer service when we arrived was outstanding. We we're greeted and he answered all of our questions made recommendations. I've used different locations but never have I been treated like this. I will now go out of my way to revisit again.
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July 2023 by Dorry Found
U-Haul has always been my go-to rental company for all of my moving needs. Their trucks are reliable and well-maintained, and the staff is always friendly and helpful. I appreciate that U-Haul offers a variety of truck sizes to choose from, so I can always find the right truck for my specific needs. If you're in need of a rental truck for your next move, I would highly recommend U-Haul.