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July 2023 by Yasmin C.
love the store and love emily she was so sweet!!! my friend and i got a cute lil film camera
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June 2023 by Pat Healy
It’s a little smaller than most of their normal stores. Good but could have a better layout of merchandise.
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June 2023 by L M
The fitting room was closed due to a 'staff shortage', but there were 3 staff doing nothing but talking, and another staff just standing around.
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June 2023 by Olya Timoshevich
Love the brand but this store is awful. The fitting rooms are very dirty with balls of dust laying around - feels like they weren’t clean for weeks, if ever.I also accidentally left my top in the fitting room and when I came back for it it was in a trash bin and the staff member handed it to me with the tips of her fingers and disgusted face. Way to go Urban Outfitters to make your customers feel respected and appreciated. Never shopping at this location again.
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April 2023 by 2 r.
Terrible store and business. The last time I was there I spent over a $150 shopping for my daughter. Apparently they ran out of bags and told me after the fact. I saw bags they had for shipping and asked if I could have one to carry all the things we bought as we still planned to walk around the mall. They refused to give me any bag. So here we were walking around the mall with a pile of clothes under our arm. I wrote to the corporate office and never heard back. This business does not care a thing about the customer. Will refuse to shop there (and neither will my daughter and her friends).
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April 2023 by Lorraine Song
Placed an order online. Waited 2 weeks just to receive the wrong item. And original item I ordered is out of stock. AND I need to go to USPS to return the wrong item. Also noted that USPS has the same schedule to most 9-5 jobs. This is more than ridiculous. Awful corporate with awful rules.
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February 2023 by Garlic L.
Was trying a few items in store today and my experience with the fitting room was so irritating. I grab 4-5 items from both the regular priced area and also the sale section. Tried them on and decided to keep one from my selection that fits the best, which is also a sale item. I put back the rest of the clothes to the hangers as they asked, returned them to the staff, and told them I'm gonna keep one. As I was walking out, another staff walked into the fitting room area and laughed to their coworker: "the one that's on sale for $9.99 huh?" Excuse me? I'm still here and you're already talking behind my back? Not to mention how rude it is to overhear other's convo and comment on it. Keep whatever thoughts you have in your mind and be professional at your workplace. Everyone works super hard to make a living and we all value stuff differently. If you have a problem with ppl buying on sale stuff, think they're cheap, stop working at a fast fashion chain. Find a job that allows you to sell full price items and live a life that you only purchase full price items. The staff at the cashier are all SUPER nice, they deserve all stars.
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February 2023 by Uyen Mai
TLDR: Rude staff, discriminatory treatment.The staff at this UO location were very rude and had a lot of attitude. No one was coordinating the fitting room, so I went in to try clothes on. A few minutes later, the staff comes by to tell me to put my clothes on and leave the dressing room, and that clearly they had blocked the dressing room so no one could enter with a bunch of attitude. However, the dressing room entry way was wide open and there was no sign saying the fitting room was closed.As I was leaving, they let in a white mom and her daughter into the dressing room… I’m not entirely sure if this was discrimination, but it was very rude behavior and inconsistent treatment of customers. I will not be shopping at this location any time soon, nor do I recommend it for anyone else.
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February 2023 by Yubai Bao (NIH96)
Worst urban outfitters ever! Really rude staff and insane long waiting time no matter check out or for fitting room!!!
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January 2023 by Shengjun Dong
Super rude staff!!!!! The fitting room was closed all the times!!! Worst urban outfitters ever! Totally a mess and insane long waiting times no matter check out or for fitting room!!!
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November 2022 by alfonso rodriguez
Excellent staff, but the invt. Dosn't accident. Size 0 or 00 like my daugther. Was looking for, however excellent place.
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November 2022 by Laura C.
Review is for UO corporate, not necessarily this specific location. This holiday season, you might want to reconsider buying a UO gift card for a loved one. I have a very old gift card and UO updated their system so now I'm unable to get a balance (let alone even use) on the gift card. Spun my wheels going to all sections of customer service hoping to get some answers. While this is a weird situation, no one has been able to help. If I was a big corporation like UO, I'd be like "hey sorry about this, we'll just give you a new gift card in the original stamped amount" and take a gamble on whether or not there was still a balance on my now-defunct gift card that cannot be read. It wasn't even a crazy high amount. Instead, I've basically been left hanging with UO saying "sorry, we can't verify your really old gift card in our system because we changed it but good luck". What a cruddy move.
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November 2022 by Tom Sperow
Cool clothes for me and my 2 girls!
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August 2022 by Tiffany K.
had gotten searched coming out of the dressing room. i dont know whether i was more upset about being accused of stealing or if the employee was about not finding anything.
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August 2022 by Adrienne Oyler
Found a really cute scarf for work. Nice staff.
