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February 2023 by Monica C.
I don't like going to this Safeway because I believe some of the evening cashiers (2 white mid aged ladies.) are racist. They kept racially profiling me as I was paying at the self checkout. As if I were planning on shop lifting. One of them stopped me and wrongfully accused me that I didn't scan something and I showed her the receipt and then apologized to me for the "mistake." Don't GO to this Safeway if you're not White.
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September 2022 by Jairo Zermeno
Not a good experience. They have 8-8 hours for western union but nobody is ever there and then nobody comes to aid you . I had to ask two people and click the help button multiple times. People walked passed me and only responded when I walked up to someone for the 3rd time
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September 2022 by Joseph A.
This store is clean compared to some other chain stores and they run good specials from week to week, but whoever designed the layout and conducts maintenance and cleaning in their restrooms is an idiot. Having their sinks on the outside of the restrooms is a terrible idea as everyone who uses the restroom is constantly spreading germs by not being able to rid their hands of germs before exiting. I wish that was the worst thing about their restrooms but to occupy a stall for whatever purposes and not even have access to toilet paper because dispensers were not installed; makes no sense at all and further promotes the spread of bacteria.
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August 2022 by Jennifer J.
So many different frustrations in dealing with Safeway policies. The interpretation of "sale" is one of them. The bottle says "$5 each" but apparently that means that an expensive bottle is discounted and $5 taken off. This isn't a sticker that makes any sense to the average customer.
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July 2022 by Charles L.
If I could I would leave 0 stars. Overall most employees are friendly. But some of those checkers are unprofessional where you can tell they've never worked before. The guy in self check out today was too busy talking to other people with his head phones on to help me out until a lady came instead. Management should really step it up. I've also been run out with a checker wearing his hoodie up and other checker texting and ringing me up where he kissed some items of mine. Won't be coming back here again.
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June 2022 by Jess L.
Well it's been a few years now and this has become "my Safeway". Vanessa, Art, Joey, Pam and Georgiana are always attentive, friendly and helpful. Just the other day a bakery product had expired and noticed when I got home. Not a problem when I spoke to Pam. Great service!
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February 2022 by G G.
Been going to this store for years. Decent place to shop. Clean, friendly, fair prices and specials. BUT the produce at times is awful. Not all but some. its always buyer beware when shopping for produce at this Safeway. Actually any Safeway to be honest. Yesterday I wanted some tomatoes for sandwiches. Heirloom preferably. The organic heirloom tomatoes were disgusting. Wrinkled, squishy, way past their prime. Not a good one in the bin of about 25 or so. I decided to inform the produce manager. Once in front of the tomatoes I suggested that he toss these in the garbage and went on to ask how he could as a manager even justify having them available to sell based on their poor condition. He was friendly and agreed that they needed to be pulled. As he was pulling the tomatoes he had a look of impending doom on his face. I couldn't help but ask him if this is some kind of an issue to pull and discard rotten or old produce. His reply was also friendly but disturbing. He explained that this can cost him bonus compensation by not selling or discarding the tomatoes. Goes against the bottom line he said. I said thanks and went on my way. This is an outrageous policy if indeed true. Why would he even say such a thing? This may explain why on any given day at any California Safeway one can find poorly kept, past due, wasted, wrinkled and limp produce. This is pathetic if the policy is as stated by a Safeway manager. I doubt that anything will change at this location.
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November 2021 by Eva W.
Items advertised in mailer on sale,such as frozen pie shells,appetizer trays,bbq ready veggie squires not available at Bird Ave Safeway.Today,cashier had a hard time ringing up my groceries and manager stepped in to help,while a customer handed the cashier a six pack of beer as a gift,right in front of the manager! Then the manager took me to customer service to ring up my groceries,I had to tell him he forgot a whole bag over at the initial register! Shopping at Bird Ave Safeway is a disappointment every time,very unprofessional!
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November 2021 by Hung T.
I recently went to my Safeway Pharmacy Department and was rudely serviced in a way that came off as incredibly impolite and disrespectful. I first visited the pharmacy 2 weeks earlier to pick up some medicine and they replied back saying that the expiration date for the medicine has expired, which was fine and was told to come back a few days later. Another week later passed by and I visited the pharmacy again and gave me another excuse saying that the doctor did not respond to their message about the medicines expiration date and that they need new prescription of medicine. So I waited another week (3 weeks total) and now they are telling me that I needed to call the doctor to prescribe the medicine, which is ridiculous because now they have wasted my time countless times already.
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October 2021 by Janette W.
This is the best Safeway I have been to. It doesn't take a genius to know Safeways prices are a little higher then other grocery stores. BUT their store is very clean and very nice. I love their bakery, they have the best bagels, cookies, brownies, cakes, etc. I love their selections of food in their deli area. The wait in there is not even long, I never been in line for no more then 5 min. Yes I wish they have better prices but for what you get its a very nice store. I do recommend the bakery items!
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September 2021 by Eva Wick
Safeway on Bird ave Willow Glenn has no shopping carts available at the entrance,this has been ongoing for months! The lines are 4-5 people long with only 1 or 2 cashiers and no baggers available,especially after 4pm.Have contacted Safeway on their website,but there is No improvement whatsoever
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August 2021 by Shana G.
I'm cute but I'm not that cute. Its my 3rd time in this store and I'm trying to figure out what are these people staring at?? I mean, it's such an uncomfortable feeling when everyone is looking at you like your at a zoo. And the employees are sooo rude, just the other day Art was so extremely rude to me. I'm so glad I do not live around here!
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July 2021 by Dave K.
I've been to a few Safeways and this does not disappoint. Great produce, well stocked shelves
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July 2021 by Scott M.
Ya know, the worst thing about Safeway is the damn deli department. You stand waiting for service, whilst the crew talks in the corner and occasionally glances at you hoping you will give up and walk away. C'mon Safeway, you can do better than this.
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June 2021 by Cordellia L.
Seafood is not fresh. Two Dungeness crab sections. One was dried out the other had that ammonia smell. Sometimes the seafood is so great. They clearly don't care to keep the seafood. The irony is my friend mocking me for going to Safeway on the drive there. Food is expensive these days. For all the times I've lost money buying Safeway seafood, I'm done. Lunardi's and Lucky have always been consistent.