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October 2023 by Senthil Kumar
Horrible experienceCalled many times to make an appointment never answered, I should have skipped at that time itself instead visited the store last week and made an appointment,finally I am here today they never kept the promise as I confirmed while made an appointment they are super slow What the waste of time to visit this store they used to be very nice nowadays they went to down the drain will never visit this store now I wonder why the Firestone next door and the same company went and closed the door Now I could easily relateCome on wheel works pay attention to your customers and promises what u can commit or inform the customer if u need a full day to get the work done we will be very happy to drop offAnd finally don’t ignore the customer it’s almost felt someone forced you folks to work at the store specially MR Jonathan
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October 2023 by Senthilkumar R.
Horrible experience Called many times to make an appointment never answered, I should have skipped at that time itself instead visited the store last week and made an appointment,finally I am here today they never kept the promise as I confirmed while made an appointment they are super slow What the waste of time to visit this store they used to be very nice nowadays they went to down the drain will never visit this store now I wonder why the Firestone next door and the same company went and closed the door Now I could easily relate Come on wheel works pay attention to your customers and promises what u can commit or inform the customer if u need a full day to get the work done we will be very happy to drop off And finally don't ignore the customer it's almost felt someone forced you folks to work at the store specially MR Jonathan
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September 2023 by Francisco Enriquez
This place has the worse customer serviceI was waiting 30 minutes until I said something otherwise i wold be waiting more timeI wouldn’t recommend this place to no body.
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August 2023 by Tom L.
Smooth services every time.I bought a few tires here, and got a few punctures. Brought my car in and they fixed within the day. No appointment need. Oh and if you have hazard warranty, they will patch or replace the tires (prorated).I know where to buy my tires now. Oh Stay the hell away from Costco.
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August 2023 by Samantha Infante
Horrible service. I got recommended here by close family members to get new tires. I took my car in no problem until my husband picked it up when it was ready. He noticed the car had a scratch on my rim. I told him to not drive it or leave the parking lot until he spoke to someone regarding that. And so he did, the guy he spoke to (Asian guy with long hair ) denied it from the beginning without hearing what my husband had to say. I called my husband and told him to put me on speaker so I can speak to him and he started arguing threw the phone. He also tried to”give me oil change” for the scratched rim. I declined it, he then said “well we didn’t do it”. I told him “how can you say you didn’t do it but try and give me an oil change? You are trying to shut me up instead of a apology” he kept on denying it and saying to forget about the oil change because he knew the type of person I was since the beginning but never did I ever ask for a discount or anything free. I paid 1,550$ without begging them or arguing over the price. He then offered my husband $100, I told my husband to take that and walk away before things got worst since the guy was very rude and my husband had my 3 year old watching and hearing everything. I don’t care of the 100$ back or even the oil change he was offering but to me was the disrespect and lack of customer service. The fact that instead of a apology he argued with my husband and argued with me threw the phone says a lot about the place.
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July 2023 by Lam N.
I been coming this location for years. The stuff very helpful and very respectful. I been know Dan for 15 years, been with multiple shop. Basic follow this guy, wherever he goes. "Dan" great service advisor and had top repairI been coming this location for years. The stuff very helpful and very respectful. I been know Dan for 15 years, been with multiple shop. Basic follow this guy, wherever he goes. "Dan" great service advisor and had top repair
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July 2023 by Mari Sanchez
Very bad service at the reception, there is never anyone and they see that you are waiting and they do not help you. A year ago I took my car because the air conditioning was not working, they told me that it was a leak, I told them that they could fix it for me, but then they called me saying that it was the air conditioning motor that was not working, I told them to change it for me. they charged more than a thousand Dolores after a week that I picked up my car the air stopped working I took it back they told me it had a leak again they repaired it again another 200 they charge me and it didn't work again I came back now I get what It's the fan that doesn't work and they're going to charge me 300 to fix it and I'm talking to them on the phone, the person gets aggressive and hangs up the phone. I asked for a supervisor or manager, and no one could answer me.
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July 2023 by Michael O'Leary
let me just say that when it comes to customer service my boy James does it right , he was very helpful and got me an appointment hassle free , these are the kinds of people who deserve to be at the top somebody who actually cares about their job and is willing to go above and beyondService: Tires
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June 2023 by Steven Ly
I had my alignment service there. It's took only 40 minutes to finish the job.
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May 2023 by Neil Tantingco
Friendly and professional customer service. Cost is reasonable with zero wait for me. Will come back and refer others.
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April 2023 by Minh Pham
Bad experience with this shop. I made an appointment with them, I came on time and they said there was only 1 guy , can not complete the job. wasted time. Never comeback.Service: Tires
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March 2023 by Marcus H.
Honestly, do not go here for any of your car needs. This is my first time going to Wheel Works because the Firestone closed down nearby and I've gotta say this is the WORST customer service and experience I've had in awhile.I had an oil light that won't turn off brought in, they did their diagnosis, said I needed oil and the sensor swapped out. Seems simple right?They asked me to leave my car over night so they can order the part. Next day, I had NO communication from them and I had to call them at 3PM. Come to find out they ordered THE WRONG PART, and did not think to call me? They asked to keep the car another night. I said fine.The NEXT DAY (now Wednesday) still no call ALL DAY. I had to call back at the same time (3PM) to ask when am I getting my car back?? They mention their Master Mechanic is not in today and their techs cannot replace the part. They still DID NOT think it was a good idea to let me know?? And they want to keep my car ANOTHER DAY? All in all, that's 3 days in counting they've had my car and they NEVER thought it was a good idea to keep me updated?? Terrible communication, terrible customer service, terrible everything. You guys need to do better. I would give 0 stars if I could.
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February 2023 by shiv khaira
I was there for about 3 hours to do Oil change and brakes work.. There was 1 young guy( Dan) very rude to some people”s. But on the other side I saw he was really nice with some Asian peoples ( Very disappointed)Services: Oil change
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January 2023 by Brian Wang
I had a flat, changed to the spare tire, got another tire puncture, and managed to inflate the tire enough to drive over to wheel works in the morning. The employee looked the car over, we discussed the two flat fires, and he said he’d call me when they were done.By closing time, I’d waited a whole day, and I called the store. Hey, what’s going on with my car? They hadn’t touched it at all.He tells me “ oh, you need 4 new tires, because …” and then he begins a string of lies: the punctures are are in the sidewall and it can’t be repaired, you have uneven tread wear on the other tires, you need to buy 3 new ones, and might as well just buy 4.The truth: the tires are new and have even tread wear. The punctures are both small and in the tread and easily patched. The employee knew exactly what was going on, and was ordered by his manager to lie to the customer and deprioritize me because patching tires doesn’t make money. I could tell the employee was lying to me not by his own choice based on how uncomfortable he was in his voice, eye contact, and demeanor.I took the car to a different tire shop and within 20 minutes paid $40 and had both tires patched.Be ware of the lying management of wheel works.
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September 2022 by Josephine Chong
DO NOT COME HERE IF YOU HAVE SOMEWHERE ELSE BETTER FOR QUALITY SERVICE.My friend needed a full inspection of her car. Since it's close by home, decided to make an appointment for Saturday (8/27) morning 9am to take her car in.Dropped off her car and was told she will receive a call in the AFTERNOON, means after 12pm. Comes noon, no call. Comes 3pm, no call. Calls shop, tells her they will call her in afternoon (mind you, shop closes at 6pm and it was already 3pm).Goes in at 530pm (30 minutes before closing), gets told they never looked at her car after (1) had a 9am appointment and confirmed and (2) 8 hours had gone by with NOTHING DONE.My friend took back her keys and left.Don't waste your time coming here. Customer service is poor. You're better off somewhere else.
