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March 2024 by Jennie G.
I decided to purchase myself a right-handed ring for my upcoming 40th birthday. I ended up falling in love with a ring online that was from an overseas merchant. I took the gamble, made the purchase, and received the ring a few weeks later. I wanted to get the ring appraised and insured, so I searched for the best jeweler in my area, and Willow Glen Diamond Company came up almost immediately. I read their reviews and was particularly swayed by another lady writing about how she had purchased a ring online from overseas, and it ended up not being what she agreed to purchase (my nightmare). However, she mentioned that the gemologist at Willow Glen Diamond Company not only identified what was wrong with the purchase but that the gemologist even helped her draft a letter to write to her credit card company to help dispute the charge. I feel you don't get customer service like that anywhere anymore. And, I was also eager not to feel like an idiot if I ended up buying a ring made of glass instead of the gemstone I wanted, so I went to the Willow Glen Diamond Company to get an appraisal. Terri the gemologist helped me, and she was extremely informative and pleasant. She put my mind at ease by telling me that I (in fact) did not purchase a glass ring. However, she did inform me that there were a few inconsistencies with the grade of the diamonds that the gemstone was set in, and also there was a prong issue on one of the sides that would need repair before I wore it. She even asked me before she told me her critiques... "Do you want me to be picky?" -- I said, "Yes, please!!" Again, I feel you don't even get offered that level of customer service anymore, anywhere. After her initial review of my ring, Terri told me that I should be able to get a bit of money off of what I originally paid and I took that up with the merchant. The merchant was agreeable after I provided them with the information Terri gave me, and after a bit of back and forth, I got an additional 15% taken off the price I paid for the ring. After the cost of the ring was settled with the merchant, I went back to Willow Glen Diamond Company, to submit the ring for an appraisal, and the repair on the prong. I just got the ring back today and everything about my experience was excellent. They provided me with the formal appraisal, the prong was seamlessly fixed, and Terri even helped me find a company to get insurance for it. I really cannot express how pleasant this experience was for me, considering how over my head I was purchasing such a costly piece of jewelry, and how nervous I was to go through these dealings with a fine jewelry establishment. Needless to say, I highly recommend taking any of your jewelry needs to Willow Glen Diamond Company. They are fantastic. Like, so fantastic, I didn't even think this level of customer service existed anymore before I did my business here. Thank you to Terri, and the team at Willow Glen Diamond Company!
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February 2024 by Calitj21 ..
The staff was beyond helpful in all the special requests! They worked with me to design a ring that words can not describe how perfect it matches the woman it will go on. The price was exactly what you can get online, but the personal touches they provide is way worth it! Thank you all for a beautiful ring!
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February 2024 by Tony K.
We needed a heirloom family ring resized many sizes smaller for my Mom. Ellen and the staff were very attentive to my Mother, taking their time to really listen and understand her requests. This wasn't a large transaction but the time and attention they paid was exceptional. The ring ready ahead of schedule, resized and polished to perfection. My Mom was thrilled with the results. We highly recommend the Willow Glen Diamond Company for jewelry repair or purchase. Give them a try, they are know how to deliver outstanding value and customer service (a rare find these days). Tk
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January 2024 by Bill J.
I walked in to get my wedding ring downsized since I have lost weight and the ring was loose. They gave me three options, including an added bar that can be adjusted or removed. Since I recently got a bug bite that resulted in a swollen finger, I selected that option. The bar was added on the spot and for a very reasonable price. Excellent service and an excellent product that fit perfectly, first try.
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November 2023 by Julie H
Terri went above and beyond with helping us create the perfect engagement ring. She was super helpful, patient, and made the experience fun and exciting! I’m so happy and grateful that I went here to get my dream ring Highly recommend
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November 2023 by S A
I've been shopping at Willow Glen Diamond for many years now, both pre-and post Pandemic. Terri and her team have done a remarkable job transforming my old pieces into new ones that are now treasured favorites. Best yet, they're actually worn frequently! Every piece I've received from WGD has been crafted with excellence and thoughtfulness, sitting just right on my hand, wrist, or ears (we're working on a necklace!), with comfort and style. But WGD hasn't just reworked my old pieces, they've also sold me new pieces, too! I feel that Terri gets my style and gives amazing and honest advice on what will work for me, and why. When it won't, she explains the engineering or logic reasons, and helps to find alternate options. I've found Terri and WGD to be ethical, fair, kind, and to give excellent customer service., too. There aren't many places with a combination of a well trained, experienced Graduate Gemologist like Terri, and fantastic bench jewelers and helpful staff. Terri is a Gem, and so is WGD!
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October 2023 by Stephanie Christine Elder
I came to this lovely jewelry store last week on a recommendation from a friend. I needed an antique emerald ring repaired and I was told this is a trusted and knowledgeable establishment. Yesenia helped me right away when I walked in and instantly made me feel like family. She explained what needed to be repaired on my ring and even told me ome details about the ring that I didn't know. I also met Terri and Sophia that day and they were all just so kind to me and my daughter. I loved working with Yesenia and I will most certainly come back to them for all my jewelry needs!
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October 2023 by Marianne Foraki
I had great experience with Terri and her team for several years !! She is very experienced, knowledgeable and trustworthy, which is very important when it comes to fine jewelry !!!
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September 2023 by Kipling C.
Ramina helped me find a beautiful necklace and ring combination for my wife's birthday! Beautiful sapphire and diamond with a matching separate diamond ring. What a friendly and unique shop for jewelry I didn't like at the big chain stores.
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August 2023 by Clara K.
Francesca and Terri helped me with a verbal appraisal on several rings I received as gifts & didn't know what to make of, and a suspicious purchase I was too embarrassed to admit (I got conned overseas and returned with a hunk of pretty plastic/glass). When I mentioned that one of the rings was from a scam, they didn't judge me and were actually extremely kind & understanding. They even drafted a letter affirming their findings for me to take to my credit card company, which was as kind as it was useful in my case. I can't recommend this team enough.
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August 2023 by Dale F.
I went into Willow Glen Diamond Company today to get an estimate to replace a diamond in my wedding ring. The people there were great. Very helpful. They told me that the other heads or prongs were worn. It would make sense to fix them at the same time so to protect the other diamonds. While they were working on an estimate, I decided to try on new rings. The selection was good. I tried a bunch on and had pretty much decided on buying rather than fixing even before I got the estimate. The estimate seemed fair, but as I said, I had decided on a new ring. I turned in the old ring for the gold. They gave me cash. I applied the cash to the new ring. I am super happy with the service and the ring that I ended up with!
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August 2023 by Claire Lewis
this place is the best! I stopped by after checking out reviews online, when my fiancé and I needed wedding bands. our wedding was in 3 months, and I needed a custom band for my kite-shaped engagement ring, and my fiancé needed a plain gold band. Yesenia was amazing, such a joy to work with, and she had our rings ready within 1.5 weeks. they were perfect, and so was the price! will always recommend them to everyone who asks
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July 2023 by Jacqueline G.
I needed my engagement ring resized and they were able to do it within a couple of days. It was easy and simple to work with them and I'm very happy with the results
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July 2023 by Andrew K.
Terri and her team have been just a pleasure to visit and buy from for years. Kind, patient, and honest people who keeps things relaxed.
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June 2023 by Monty Eich
Came in for an anniversary gift and they helped me fast and beautifully! Gave me a couple of options and wrapped the gift in a gorgeous package!