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January 2024 by Savannah B.
Best bank they should keep doing a great job and keep everything the same I love chase bank and it's better then any other bank out there
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May 2023 by Debbie H.
Opened a new account w cashiers check from A Big Bank up the street and Chase is holding the funds for 10 days.
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September 2022 by Jeffrey V.
Esther, Lorraine, and Adrian for the win! No matter what my questions are or what I need to have done they are absolute rockstar's and always help me to get the information, and type of help that I need, are extremely personable and compassionate, respectful and caring. I feel so blessed and I'm so grateful to have these wonderful women working at this branch near me. They are wonderful people and they are amazing at what they do.
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April 2022 by Allgoo 1.
You don't want to go paper-less with Chase bank, once you do yo can never go back.It's not by accident but it's designed so.Once you get your account there, you'll be repeatedly suggested to g paperless.it works for a while but as usual yo have to keep creating new pass words and it' snot your choice, they demand yo to change. once you change often getting back online will be VERY difficult which means you'll have no access to your account information. You'll realize that yo made a mistake to change it to paperless, so you'll want to go back to paper statement but they won't let you do that so easily. In my case, it took 5 months but still didn't get anything in the mail.While i was talking to a representative, the branch manager came out to tell me she wan6ts me out of the building for yelling, but not word of explanation for the paper statement or any question to me, She doesn't know anything about what happened but what she heard from the employee. I can guarantee she'll NEVER talk to her boss about this. She's actually there to block any word from customer getting to the management level.For those of you who thinks banks listen to you, they are not there for that reason but there to get the money from you as much as possible with as little expense as possible.Go to a credit union and have account there, if you can.
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February 2022 by John D.
I was in visiting from SF and needed a matter taken care onsite in San Juan Capistrano. They were wonderfully helpful and d everything was taken care of perfectly with a smile.
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September 2020 by Bobby S.
Worse client brach EVER!!! Extremely unprofessional and this is a reflection of management! Whomever is branch manager needs get customer training so that he/or she can improve the quality of customer services!Attitude starts from the top! Unprofessionalism starts with branch managers to the bottom. DO NOT COME TO THIS BRANCH and take your money elsewhere! I NEVER invest time or money in something that does not reflect my core values! There are plenty of other branches and banks.
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September 2020 by Emily S.
This is hands down the worst branch I have ever been to. Since COVID many of the locations are closed and this has been the closest option so unfortunately I have had to do business here. After MULTIPLE unprofessional experiences I feel compelled to leave a review that the customer service is so terrible I am actually considering leaving the Chase Banking brand entirely. I have both personal and business accounts and lines of credit with this bank so the hassle alone has kept me up until this point but the lack of professionalism ranging from the branch manager down to the teller staff is so poor that I am willing to deal with the big hassle and make the change. I am sure Chase will be losing a number of clients after exposing them to the customer service at this branch location.
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July 2020 by Dallen A.
I have asthma and told the employee that I shouldn't be wearing a face covering. I politely asked if there was anyway they could accommodate me as I was just trying to cash a check. I was told there is nothing they can do for me and that I need leave.
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April 2020 by Donald B.
Called my local branch today. They are notaccepting calls. Refers you to an 800 number.After finally navigating through their series ofrecordings, I'm told the next customer serviceperson will be available in 30 minutes. I thinkI'll go somewhere else for a business loan.DB
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June 2019 by Tiffany W.
I went to Chase twice to open a business checking and cc account. I had done research online, but Chase requires you to go in person to open the account. The first time I went it was a Saturday. I was told while the bank was open that no one was available to help on the business account. I thought it was odd and annoying, but okay, Saturday. so I came back today (tuesday). I arrived with all my paperwork and was told that Esther, who does business accounts leaves at 5. Okay, but I arrived at 4:45. I asked If I could get stared and was told No that I would need to schedule an appointment for another day. WHAT? I have a check for $10k in my hand, all my paperwork, it's my second visit to your bank and still you won't help me? No thanks Chase, I won't be back.
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April 2019 by Janet H.
Chase bank has gone down hill fast in customer service . I am not writing this over one incident .There has been several times I have walked into the bank and the tellers and the JP Morgan Investment banker are chatting away. Only to have to stand and wait for them to finish there personal conversations. I don't know who the guy in the blue suit is but he reeks of smoke. I have been a Chase customer for over 30 years and this branch is the worst. I have had several home loans with them 7 I think all paid in full. I went in with approx. $40 dollars in change. I was told we do not have a change counter. Fair enough.. but when there are over 6 Chase members doing nothing kinda of bad manners to say the least. The JP Morgan investment banker should go back to Laguna Hills . She is plain rude and lazy pretty obvious she really does not need new business. I do not know who is in charge there but they are having a free for all. Lorraine and Esther are great this is why they even get one star. The rest are worthless.
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February 2019 by Michael W.
I want to commend Client Banker, Lorraine B. who handles trusts, and the more complicated financial banking matters for this branch. After my Dad's recent passing, as executor, I was tasked with the many fiduciary responsibilities outlined in his trust. Lorraine was so helpful in guiding me through, and executing certain aspects regarding donations and the wire transfers. Working with our financial planner to set up new trust accounts, taking care of an issue with check printing, and being available to answer so many questions. I have full confidence in her knowledge and abilities. The professionalism and caring that she shows, is the hallmark of what this Chase Bank branch's commitment to the customer is all about. My Dad loved coming here, as the friendly tellers always filled out the various slips for him. He didn't have a card with a pin, just his ID, as he liked to transact everything "old school". Branch Manager, Olivia T. has expertly assembled a great team here. They also have public restrooms at this location, a nice plus. If you make an appointment, there is no long wait for your other banking needs, (hint hint). Parking and access are usually not difficult, except at the noon rush hour sometimes.
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April 2018 by Oscar D.
This branch is the f****** worse! I love having JP Morgan Chase as my financial bank account. I've visited many branches over the years, but this one in specific has bad customer service! What bank branch doesn't have change for their clients? They told me I couldn't withdraw 200$ in 5$ bills when I had well over 2,000$ in my bank account. What bank would deny clients their own money? This branch does! Multiple times now I have been denied change from my own personal bank account at this establishment in San Juan Capistrano. This is the worst chase I've ever been to. Or shall I say this Chase has the worst employees JP Morgan Chase bank can have.
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March 2018 by Kennady R.
Chase bank has given me the best experience a bank could. Some really sucky people decided steal some money from me, forcing me to have to cancel my cards and the customer care at chase has been incredibly helpful. Thanks Shervin for all your help.
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February 2018 by Rich L.
I called in 2 weeks ago to ask if they had any new bills. Lunar New Year is coming up and traditionally, new bills are considered good luck. I needed to get some for my family and it's really hard to get new bills in my area. I usually have to go to like 4 different banks months ahead of the holiday to find a couple of fresh bills. It's a good thing I work nearby and the Chase Bank is only a 5 minute walk away. I called them, and they didn't have any, however the staff there told me they'll put in an order for me. It wasn't a guaranteed, but I appreciated the effort. They called me on the day the order was supposed to come in, and unfortunately they didn't receive any new bills. Next week, they called me back to let me know that they got lucky and new bills came through and they took my denomination and request by phone. When it came in the next day, they had it all ready in an envelope for me, with the denomination that I gave them over the phone, and my name and phone number all written out. And they even gave me some free extra "red envelopes" for the New Year. They even gave it in the strange combination that I wanted (I wanted it to add up to 888, because that's a lucky number. Fun fact: when China hosted the Olympics on 8/8/8 back in 2008, it was because that's a lucky combination. I felt like Esther and the rest of the staff personally took care of me like a private client. Thank you so much for helping me complete my holiday!
