"I went to this store for the first time to pick up multiple online orders this morning (10/15/2017). I asked a tall guy who worked at the store named Keith to help me. I didn't like Keith's customer service attitude, and can tell that Keith is not competent. At the beginning, Keith cannot find all the orders and had to ask someone else to find them, I asked for receipts of my orders, Keith told me that he will give the receipts after showing all the bottles. However, after finished showing all the bottles, Keith doesn't have all my receipts, and I had to wait for another person to get all the receipts. Overall, not exactly a good shopping experience I expected. The reason I gave a three stars is because the wine tasting lady is very kind, and all other folks who worked at the store are helpful with a good attitude."
"Excellent store. Huge variety of wines, beer and spirits in several sizes. The store is very well organized and the staff are very knowledgeable and courteous. So glad they opened in SanRamon."