April 2021 by Sami B
This branch is terrible. I was on vacation in LA and went in the branch to deposit a check, the manager, who I didn’t get his name but was asian american, first asked me if i printed the check myself and who gave it to me, then he told me he will put two days hold on the check, i told him where i live 500 miles away never put hold on my checks he told he then go to my branch and deposit the check, i replied are you trying to be funny? I am on vacation here. I asked him if that was Bank of the West policy or its his own decision, he replied that was his own decision. Zero respect zero customer service.I went to the branch at Anaheim, deposited the same check, no rude unnecessary questions and no hold.
March 2021 by Kevin Luong
Swung by this local branch as this was closest to my work. Jeffrey & Debbie were able to help me out with my wire transfer. Although I wasn't able to make my cut off today as I came in too late I was enjoyed my experience working with the team. Would recommend.
August 2020 by Mariss Mikhail
Debbie was nice, However Courtney is very rude and has a smart attitude. She is not professional at all. She sat there texting when there was a huge line saying that they closed in 15 minutes and wed have to come back tomorrow. She is not helpful at all and rude to customers. She thinks she is better than everyone because she is a manager. I have never at any other bank of the west encountered someone with such an attitude. I have had more than two bad experiences with her and she is the reason why I will never attend that bank again. I was contemplating cancelling my bank of the west account all together so I dont have to deal with this ever again.
July 2020 by Joanna Martinez
rude and not professional
March 2020 by Hesham H.
Good bank but there is never enough employees to help customers. Just to make a deposit you are looking at 20 minutes just waiting for someone to help you. Go o to Wells Fargo
January 2020 by Hanieh J.
In my 20 plus years of living in this country, I have never been so humiliated and disrespected by an employee, ESPECIALLY at a financial institution. In an effort to open up a trust account for my toddler urgently, due to a time sensitive matter I contacted the Irvine branch to seek assistance. I was advised by an employee in Irvine that he is the only one working at the branch and that since he is acting as a teller, he suggested that I go to the Santa Ana branch and ask for a Kim. I rushed over and got there at 11:30 with my son. Upon arriving, I asked for a Kim, and she greeted me. She then made an effort to inform me that there is another customer ahead of me. I smiled and told her I would wait. She then frantically went on to tell me that she might not be able to get to me today. I told her I was advised to come here so why am I not getting the service I asked for? She made a point to argue with me for over five minutes to tell me she's busy for the day, and that I should have made an appointment. To calm the tension down I suggested that instead of standing there arguing, she should tend to the client so I can get the services I was promised. She then snapped and loudly told me that I should have made an appointment. I stood there literally frozen not knowing what to do. Two customers ahead of me turned to me and shook their head in disappointment and uncomfortable at what just took place from a teller at a bank. I walked out and by the time I got back on the road it was too late to go to a different branch or a different bank that offers the same services. In addition to filing a complaint and requesting for a call from the regional manager of that branch Stacey, I want to publicly tell Kim that she is a disgrace and a pitiful human being who has been wrongfully employed to take care of people's financial needs. Where there is thousands of people looking for work, this poor excuse of a human being is the face of this bank, and if were in upper management, I would be very concern to have her lead in any way. I look forward to giving Kim's manager the opportunity to make this right, not just for me, but for any other person who this woman has disrespected in the past. And I also look SO forward to teaching Kimberly a lesson in customer service.
December 2019 by B T
Bank of the worst!Michael Nunez announced loudly to the whole branch that I wanted to withdraw $9500 (which I had discreetly written on a piece of paper so as to not advertise it) and then they said they couldn't do it. They said they could do $5000 and then gave me attitude and we're very rude.
November 2019 by Cindy Y.
I do not recommend this bank at aIl. Poor customer service. I had transferred money from another account and was not notified that the transfer didn't go through due to a system error. So I started making charges on my account to later find out that there was no funds in my account. Went into the bank and also got on the phone to dispute the overdraft charges several times and did not get my money back. Tellers were rude and not personable. Ended up closing my account after 3 months due to this bad experience. Will not recommend to anyone.
February 2019 by t b
Bank of the worst!
November 2018 by Anthony D.
Everyone in there are so helpful and professional. I always walk out of there smiling. Nice people and customer service DOES MAKE A DIFFERENCE.
March 2018 by Jeanie Q.
I love this branch of Bank of the West -- trust me I have been to all of them from here down to San Diego. Always excellent customer service, and never a long line. It is a commercial bank unlike Bank of America or Wells Fargo.
January 2018 by Heath A.
I lost my ATM card on 12-22. I went into the so coast branch to order a new one. Bank of the West does not give temporary debit cards while your Originals card is on order. They told me 7 to 10 days. It's been 30 days and I still don't have my debit card. When I called 2 weeks later they told me sorry we had computer issues and will be ordered another one. As of January 24th I still don't have my debit card. #horriblecustomerservice
January 2017 by Wichuks Fortnite
old school service wish all the banks were like this. the persons working here are real. not like the other chains with fake employee's that hate their job.
April 2011 by A Google User
Great service and location. Employees are friendly and helpful. Not too busy and get helped rather quickly.