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October 2023 by Chris Udo (shoeman23)
By far and away the worst experience I’ve had using a truck rental service in my life. I was called the day of my move 20 minutes prior to picking up said truck to be told my reservation couldn’t be fulfilled and my order was cancelled. I’ve got movers coming I’ve got myself and wife finishing packing and to get this information so last minute was beyond an inconvenience. I spoke with Jason and he was rude and short over the phone seemingly bothered I didn’t understand how a reservation booked in advance could be cancelled so last minute. Jason was of no help at all and I’m upset with myself I read these reviews so last minute, because they are 100% accurate. This place sucks and the employees are worse.
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May 2023 by Jack OConnor
First time ever that I was in & out of a rental agency in less than 5 minutes. Drop off was even quicker. Very friendly staff. Why can't all rental car companies act this efficiently?
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April 2023 by Nondie Sebastian
If I could give less than 1 star I would...honestly, I'm just happy I got my truck. The hours on Google weren't updated (I just went in and made the suggestion myself because the owner claimed "he had no control") so I showed up on a Friday at 4pm and the location was closed. I didn't get a call or anything to ask me why I hadn't picked up my truck. I went back Saturday morning (luckily I had planned ahead) and he was late. The owner was rude from the jump. Because I was a day late due to google having the times listed incorrectly, my reservation was automatically canceled. I ended up not with the same size vehicle as requested - again, I got lucky that everything fit. Granted, moving is very stressful so I was a bit on edge, but this man was combative and rude from the start. Upon further review, this location as a 1 star on Yelp too.These are franchised businesses...I would drive a few more blocks up the road and go somewhere else because this guy is the worst. He threatened to report me so that I couldn't rent from Budget again and honestly...if this is the type of person that Budget wants to partner with, I think I'll just take my business elsewhere. I've rented from U-haul before with no issues, I was just hoping to save a couple bucks this time around since I'll be moving cross country. My bad I guess...stick with what you know.
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April 2023 by yash beh
HiI have reservation on 10 am todayI arrived 20 minutes early there was flyer about new office hours 8am to 2pm but there was no one insideI knocked on the door but there was no one, I called the number on the flyer, it was representative, she was trying to contact office but no one was insideI left after 20 minutes, wasting time
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October 2022 by Jason Y.
They cancelled my reservation the day of my move, which I scheduled a month in advance. They then neglected to cancel it on their end, resulting in a $75 no show fee being charged to my card. Had to call corporate to get a refund- enjoy the 5 day interest free loan. I wonder how many people didnt check their bank statements and had their cash taken in the same manner. Sounds like fraud to me. Can't say it's all on the location since Budget corporate doesnt let them refuse reservations that they obviously dont have the capacity for. If the reviews on this page are anything to go by, things have been this way for a while. Overall the company operates on pulling scams like this and somehow the market isn't self-correcting enough to put them out of business. Hope whoever reads this does their part and stops using Budget so they can finally see some consequences for their mismanagement. I managed to get a Home Depot van that cost half the price for the day.
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March 2022 by Matt D.
Made reservation for 12 as that was earliest time I could pick up showed up at 12:03 lights off door locked. Seriously bad business I see I'm not the only person this has happened too. Very disappointed :(
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November 2021 by Jake Weber
I reserved a 16' truck 3 weeks in advance. The day of my reservation, Budget calls me to inform me that there is no truck available. I cancelled that reservation and went with U-Haul instead. The next day, I receive a $75 "No show" fee. I had to call their customer service to get a refund. Don't waste your time here.
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June 2021 by Mohammadreza Banifatemeh
Worst place to rent, they cancel reservation in last minute, be aware
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February 2021 by Brian Beck
If I could leave less than a 1 star review I would. I made a reservation a week in advance for my move. The day before the move Jason calls me and tell me they don't have the 12 foot truck I reserved and wanted to put me in a van. Unacceptable. It just wouldn't have fit all my belongings. So after calling back and forth he tells me miraculously one just got out of the shop and is available. So the morning of my move I get another call from Jason saying the truck hasn't arrived. So I drive to the location and wait. Mind you I was supposed to pick up the truck at 10:30am. Its now 11:30 am and Jason calls me again to say the truck isn't in Santa Ana its at their location in Fullerton. So I'm now behind schedule. I get the truck and the engine light is on. Why is it on if it just came back from being serviced? Later that day I had trouble starting it because the ignition didn't seem to be engaging while I turned the key. The morning I was going to return it the same thing happened and it wouldn't start for 15 minutes I almost called for a tow but didn't wanna be charged for anything else. Luckily I was able to get it started. I will NEVER use Budget again and im not even mentioning the nightmare that was the phone calls trying to talk to someone helpful over the phone. I kept getting transfered from department to department. I will never try to save a few bucks by using budget and will only stick to UHAUL. It was not worth the money I payed and my original quote was different wildly from the final quote.
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January 2021 by Annie S.
Rented a truck a week in advance. Usually go with UHaul but got a discount from work for Budget rentals and decided to give them a try. Was supposed to pick it up in Santa Ana and waited an hour after the scheduled pick up time to be told my rented truck was at the Fullerton Location. Called Budget Truck Rentals about the confusion of location, was transferred 4 times to confused people with information.. when finally got the correct information had to drive to the Fullerton location to pick it up, was promised discounts off for the MAJOR inconvenience and when we went to pay, no discount was provided. When asked if there was, the woman at the front desk said there was a discount already included but when we looked at the receipt, there was none. Do not use Budget truck rentals. They are unprofessional and lack in cohesion as a company and with their communication.
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January 2021 by Wendy W.
ii had the modt horrible experience. instead of 355. i payed 800. they said i ruined the car in actuality i had it detailed and cleaned. it was not spotless when i got it. it had dog hair already. now i can't get a response to talk to a real person? do not use budget. they will lie to charge more like its ok. no call before the charge notice nothingthey dont deserve any kind of recognition with the service they give
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October 2020 by Joey J.
Made a reservation online for 3pm. Confirmation was sent to me immediately. Ordered and paid for a Lyft ride to the office. Hours say they are open until 5pm. Office was dark and there was no sign saying the hours were changed. No one answered the phone number posted on the door. Had to Lyft home, wasted an hour and $30, THANKS
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August 2020 by Bonnie Freitas
Hotel Terrace Budget rental. DO NOT RENT A TRUCK FROM BUDGET. My husband almost crashed the truck we rented when the back tire exploded after getting on the freeway after just 10 miles going 60 mph with only a few pieces of furniture in the vehicle. AAA won't come for trucks so he had to call Goodyear per Budgets direction. The Goodyear service rep noted the tire was a 5 year old snow tire and completely brittle. The entire tire broke down and blew out along the sidewall. These findings were not documented on his report however. He noted his boss didn't want to lose the Budget referrals. I did not want to pay the 400$ for the tow as the vehicle they rented us was grossly unsafe. The Budget manager would not address the issue and immediately sent us to Sedgewick Claims who required extensive documentation which we provided. We thought the issue was resolved with no communication in 14 months from Budget or Sedgewick. And then we got a notice from a bill collector. FOR YOUR SAFETY DO NOT RENT FROM BUDGET. I am not a professional tire inspector. At a minimum, I expect a safe vehicle when I rent.
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May 2020 by Phil Shekerlian
I booked a truck in advance with a reserved pick up date and time. When I went to pick it up no one was there. Hours on the window said they were supposed to be open, but no one showed up. Ruined my whole move.
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April 2020 by Rosalba W.
Worst experience ever! I have rented cars in the past and this company has been by far the worst. They closed early due to Covid I get it not their fault yet they didn't check my car until 24 hours later! I have been disputing my charge and yet they claim I turned it in late but I'm sure they can see in their hotel lobby cameras what time I dropped off previous day. I will stick with enterprise never had an issue with them. Lesson learned. You can keep my money but I will not recommend nor ever use this company again. Save yourself the grief and go to a more reliable and rental company.
