-
March 2024 by Joel L.
Store never opens on time. Employees would rather stand around and chat than help customers.
-
March 2024 by Rominna F.
I agree with a girl that just left a review 8 days ago, I used to love this location since members were always beyond helpful, and always treated me well; but yesterday I had a TERRIBLE experience because of Marce the manager (tall, hunchback, curly blonde hair), who has O customer service skills and she is not just SUPER RUDE with customers, also with the personal (I can understand why everyone looks like they are having the worst day of their lives, if I was working there I would too ). This used to be my favorite location but from now I'm avoiding it at all cost.
-
February 2024 by Vanessa V.
If I could give 0 starts I would... I came in today to see if they had my favorite bags in better brand and as soon as I walked in I was being followed by a short old lady with a bob cut and a skinny dark male security as I was looking at the bags the short lady asked me if I needed help which they've never asked me that before I told her no and proceeded looking at the bags. They didn't have the bag that I was looking for so I walked out as I was walking out the employees gathered together and started gossiping and looking at me as if I stole something. As I was heading to my car one of the male employees took a picture of my car which was strange because I was only there for 2 minutes the most. I've spent so much money at this location and I have the receipts to prove that. When I saw the male employee take a picture I walked back in to ask them what was the problem and they all started acting like nothing was wrong. I felt so harassed they need to do better and let people shop comfortably. So If you decide to shop here be ready to get harassed.
-
February 2024 by Denise C.
I would give 0 stars if I could. Where do I start with this location...maybe the manager Marce or Marcy I believe is her name, tall hunched back, long curly blonde haired lady----WORST MANAGER THERE COULD BE. This store could be great and it doesn't matter if it's just a Ross but it's your job customer service here ever since she started running the store is AWFUL MAKES ME SICK. Idk why they have security either they're all LAZY as hell. I buy a lot from here large amounts and the treatment I got was SO CRAPPY ---- I had large items and heavy items and a lot of them too when an associate asked her if they could help me she told them no she didn't let me take a cart out to my car but they did let some creep follow me out of the store and accost me at my car when I was walking my items out. I hope they fire her and all the lazy associates they have. To say I was beyond livid is an u understatement. I've been doing customer service for 15 years and she has NO EXPERIENCE yet she's a manager SHES A JOKE!!! And so is this store. I am making it a goal to NEVER GO TO THIS SPECIFIC LOCATION EVER!!!!
-
February 2024 by Beatriz
Standing outside in the cold past 8 and they still didn’t open. Not even greet the customers and let them know that they’ll open soon. They can clearly see us. The manager unlocked the door and didn’t even open it, just walked away.
-
February 2024 by Jacqueline N.
Came in with my mom & sister in law and baby niece today February 16,2024 @ 530 we were shopping really good we love coming to that Ross they have lots of stuff we come from Anaheim unfortunately it would be are last time shopping there my niece wanted a toy we took her she was choosing a toy and she grabbed a toy of fake food come a employee comes and is just watching was I can't believe that kids can't choose any toy calmly anymore my niece wanted a toy the toy was stock she tells us in a bad way to take care of my daughter so we grabbed her and we kept moving and the lady kept moving as well that when I said they probably send her to watch was after we left to look for my mom to leave she paged and said to please watch are kids that lady was rude there was no kids in the store but my niece at that time we won't come again bad
-
January 2024 by MAR PEÑA
Good prices, few sizes
-
January 2024 by Lucy Navarrette
My favorite place to hit when I have to shop
-
January 2024 by Gwendolyne Erendira Rivas Rodriguez
I wish they had days with more offers... but I love what I find
-
December 2023 by jose gutierrez
Good prices friendly employees!!!
-
November 2023 by Libby Baez
Even though this is the best location for me there's a couple of staff that are extremely rude when it comes to your children.
-
October 2023 by Lena Berber
We went in real quick and it was pretty busy for a Tuesday evening. So many great stuff & priced reasonably. Cashier was super friendly which is nice these days.
-
September 2023 by Michelle A.
Came in with some friends , was having a great time shopping and looking around until it came the time to pay, we were helped out by associate 2345878 in register 7 and after paying with cash he proceeded to throw my change at me, my change fell on the ground and he didn't even bother acting concerned. After this, I talked to my friend who was also helped by him and he did they same thing to her. Can't imagine how many people he's done this to to believe it's okay to do that. Completely unacceptable.
-
September 2023 by Jovani Rosas
I usually don't go to this Ross but I keep forgetting that this location is bigger than the ones on Bristol St and Harbor Blvd. Bigger chances to find what I'm looking fo.So, I'll give it a 4 star. ⭐
-
July 2023 by Zackary Vanegas
This place is usually pretty messy and the lines have always been super long when I've gone. You can usually find some good deals if you take the time to look and dig. Staff is somewhat friendly they definitely judge people by their appearance and will make you feel like you're being watch closely due to all the recent theft at stores like these.
