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July 2024 by Tuyen Le
Excellent services from Mr Aldo, shop manager.Thanks for everything. Le
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June 2024 by Abitd Aldama
Thanks Emely , excellent service and very patient
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June 2024 by Tht boi Rare
Bad 30 day money back if you aren’t satisfied
They make it difficult to return I was told I could return and when I tried to return 6 days later
Store will not accept return
Told me to call customer service
Customer service closed on sunday
Called today and they will take 10 business days to mail out a return label they won’t email it so I can return this asap
I asked if i can just take it into a store since I will be out of town for 3 weeks and he said you have to go to the stores and ask each store in person???? Like why do they lake it so difficult? He said it’s not to the convenience of the customer ??? since when? Businesses are successful because of customers second bad experience with verizon never again! Rant over, Don’t buy anything with verizon!
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May 2024 by Gunnar Swanson
I was in a pickle and Fernando calmly and with kindness solved my issue even when I couldn’t even log in properly
Thanks fernando
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April 2024 by Sameh Todary
Pay attention to them they are 3rd part company. Not first time. I was have an order to pick up and they want me to cancel it and make it again with them for kind of sales or game
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April 2024 by Rob
Emily was very kind and helpful. She explained everything clearly and was very informative. Extremely satisfied with my experience and iPhone 15.
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March 2024 by christopher m.
I had an amazing experience with this location from Christopher! He was very patient with me and my family throughout the several hours we were there for. He genuinely gives the best service he can with his customers and tries giving us the best deals available. My family and I we're originally from T mobile and he helped us throughout the process remaining patient especially with t mobile customers service line. He helped make the process way less stressful and I appreciate the customer service we given during our visit
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March 2024 by maggie Correa
Anthony was very knowledgeable and answered all our questions . He was very friendly and funny made our experience very easy. Highly recommend working with him.
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February 2024 by Claudia A.
Kevin was so much help. Thank you for your customer service and great experience. I had a hard time with Assurion and he took over and handled it well.
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December 2023 by Christabel S.
Anthony helped set my phone up quickly! He said usually the set up fee is $25 but he was kind enough to waive it for us. Definitely recommend, great service! Wishing him and Verizon a happy new year!!
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December 2023 by Chere R.
I wish I could choose zero stars. this isn't a corporate store. they are like a used car dealer. and when you realize it, it's too late. go to the Apple Store or a corporate store. I'm too mad to go through every way they tricked us. and we are unable to undo what they did. can't even get thru to Verizon on the phone to figure it out. just don't go here. it's for suckers.
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December 2023 by cesar rodriguez
Excellent customer service by Fernando!
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December 2023 by Elisa J.
That bot account that responds to the negative reviews is just for show. I wrote to that email address and got an automated reply saying someone would get back to me in 48 hours. It's been a week and I haven't heard anything. I was skeptical that anybody would actually do anything, and that just confirmed it. The Victra company that owns this store couldn't care less about how terribly it's run. Also, really, Yelp? My husband also posted a one star review for this Verizon when I did because he had to go with me when I had to come back a second time that night. Yelp took his review down twice, claiming he wasn't actually there. Yes, he was. But Yelp doesn't think it's suspicious that immediately after my husband and I post one star reviews, two accounts post glowing five star reviews for this Verizon. Both of those accounts have zero friends and have zero other reviews. And THOSE are still up??
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December 2023 by Angel G.
Amazing service from Chris! I came in to ask about upgrading my phone and they attended me right away. Chris guided me through the process and helped me transfer my data to my new phone and set up my new watch. Very patient and helpful. Definitely would recommend to my friends and family.
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December 2023 by Nancy M.
Let me start off by saying I've been coming to this location specifically for 2 years now, it's a brand new crew and under new management and the customer service I would say is better than ever! I went in to transfer my mom to Verizon and they did an excellent job. The manager Aldo was there and stepped in to help us out . Overall very satisfied with the experience at this store. Everyone in there were polite and professional! 5 starssssss
