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July 2023 by David Adam
Not sure who is the manager here but smh ? they all very very confused over there
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March 2023 by Star Luna
I like this Costco but its crowded. :-)
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November 2022 by Toan Vang
Horrible customer service. Expext 1hr wait for the flushot even if you have appt
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February 2022 by Rylie W.
I wish I could leave lower than one star. Have gone here two days in a row, back to back, to pick up a prescription for my dogs antibiotics for them to first lie to me and say they never received the prescription to begin with--then to change the story and say that they have had the prescription order but just didn't fill it. Additionally, they felt the need to tell me that they have the medicine ready and available, however they will not fill my prescription because they are too busy. Never received any sort or communication to let me know it is wouldn't be ready. Sent me on a wild goose chase back and fourth between windows without providing any valuable information. Horrible service. Don't know what else to say. DO NOT COME HERE.
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July 2021 by Michael H.
Came here at Coleman location to get my dog's prescription cheaper, first fill was fine, needed to be ordered and came in a week later. The fun all began when trying to re-fill. Their system must be really old. First off, 2 days later they said I never ordered it, so we ordered it went on vacation. I never got a text message that it was refilled, but they told us when we came back that is was more than a week and was re-shelved, and said we never put our number in to get a text alert. Which is weird because the original text came through. So their system is really a pain to deal with for the cheaper prices. Staff is not very helpful, just doing the minimal customer service. From this experience, I would never fill my own prescriptions here.
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November 2020 by Amar Khanna
I should have listened to the reviews. Booked an appointment for 1115am Flu shot. We were there for an hour waiting for our turn. In hindsight, we should have booked between 1 and 3pm instead of the first open slot. I would still recommend coming here as it is one of the few places you can get the Flumist nasal vaccines (live). Hard to keep social distance here, some jokers walking around with their masks below their noses, but 99% were masked up.Good job Costco!!
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October 2020 by Charlene Bernarte
DO NOT GET YOUR FLU SHOT HERE. They take forever to give you a shot that should take no more than 5 minutes. We got in line at 2:11pm and it’s now 2:44pm as I am writing this review. This is ridiculous. When we asked the guy working how much longer it would take he said he didn’t know. That answer is unacceptable especially when he initially told us it would take 15-20 minutes. Do you’re self a favor and go somewhere else for a flu shot.
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September 2020 by Cathy M.
They're open during covid and have good guidelines on spacing out as people drop off or pick up their prescriptions. It's true that they don't always have everything in stock but they've been pretty responsive for me. ALSO, you can sign up for text notifications for when your prescription is filled! This is super helpful so I don't just stand around. If they don't have my prescription immediately ready to go, the estimates from them have generally been good (i.e. come back in ~30 minutes or the next day and the text message updates that I get are pretty aligned). PSA - They fill pet prescriptions!! It's so much cheaper than at my vet's so this is nice. The pet pharmacy is a definitely more limited but they'll order in anything you need. (Note that they'll have the generic version rather than the name-brand pet version - which isn't a problem for me but if you're very cautious of that stick with your vet's.)
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July 2020 by Tammy A.
The staff at Gilroy are courteous and helpful. I love the texts to let let me know I have prescriptions that are due to be ordered or picked up.They are extremely easy to deal with and the prices are great.
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July 2020 by Stella P.
Worst pharmacy ever. The employee (old Asian lady) was so rude . I would give one star if possible
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June 2019 by Shaun G.
5/5 best store in the world. This is more a reflection on the overall chain. Couldn't live without this store. This is a weekly experience and I'm excited for next week's trip just thinking about it.
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June 2019 by Amanda Wong
I don't visit the pharmacy as often as I used to since my work changed insurance policies, but the pharmacists have always been super friendly and knowledgeable. There is a small bench that is a mini waiting area, but you can always wander around Costco or eat at the food court while waiting for your prescription to be filled.
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June 2019 by Marc K.
I really don't want to post this in a review, but I have to. This is, by far, the least crowded Costco in the area. Like night and day between Lawrence, Senter, or even Mountain View. I love it! Their gas line is super short too. Even when there's a "line" it moves super fast!
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June 2019 by Enrique L.
The parking still sucks. Food court is slow. Do not bother pre ordering pizzas when you walk in. Shopped for 30 mins and the pizza had not been put in yet. Had to wait another 20 minutes. Customer service is great and all employees are nice and helpful. Other than the first 2 complaints, everything else is good.
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May 2019 by Gloria F.
My first experience at Costco Optical Dept is terrible. I had a couple of questions so I called and talked to Alicia on May 1, 2019, she was not able to help me, so she told me that a Manager would get call me back. As of today I still have not received a call from anyone at Costco. On another experience I ordered 3 pairs of eye glasses on May 30, 2019. The lady that helped me told me that they would be there in 7-10 days. I called on May 8, 2019 and they told me all 3 pairs were in and that I should have gotten a call. I asked the lady when did they come in, she said she didn't know, but they were there and for me to go pick them up. I will never use Costco Optical again, because it seems like they don't care about there customers.