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November 2023 by Adriana T.
Service was great! The woman with the bright blue eyes and very short hair helped us. We were greeted by a couple reps as soon as we walked in. I told the rep exactly what I was looking for and she pointed me to exactly what I wanted. Reason for the 3 stars is bc I bought an almost $4000 mattress, queen size with a cooling feature. The material that coats the mattress is slippery, so I wake up and my fitted sheet is gone. My queen size mattress doesn't look queen size and my queen sized sheets do not fit bc this mattress is smaller but much thicker than my previous queen sized mattress. It looks more like a full sized mattress.Therefore, I had to buy new "custom" sheets AND a suspender mechanism to keep my fitted sheet secure and in place. I tried to return and they charge 10-20% restocking fee and some kind of 30-60 day break in your mattress policy. I am upset and was cheated. Not the staffs fault however. Anyway I'm stuck with this $4000 mattress that's not worth $4000. My bed is so uncomfortable :(
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November 2023 by Mary-Katherine G.
Thanks to Colby who found the right mattress for me and was super chill and friendly.
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November 2023 by Mark S.
Jeannie was fantastic to work with. I've been having trouble sleeping (bedding discomfort leading to body aches, etc.) and she helped me narrow down my options for a new pillow, while teaching me new things about why my body might be in pain while resting. Definitely swing by Mattress Firm and meet up with her. She'll take great care of you as you explore options to glow up your sleep. Thanks Jeannie!
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November 2023 by Gaby Nevarez
Colby was great! Heard what I wanted, and gave me just that! didn't try to sell me anything different or more expensive, reiterated their warranty. Easiest big purchase I've over done. Thank you Colby! You were Amazingly great and fun to deal with.
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November 2023 by Wes M.
Colby was extremely knowledgeable and very helpful in my search for the right mattress. He was able to answer every question I had and gave me candid advice. I highly recommend this location.
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October 2023 by Fyrenzla Rose
The store is clean & bright. The staff is helpful & friendly. I honestly wasn’t in the best of moods when I went there, but they were very patient & polite without being patronizing. The person who helped me (Nicole) was especially nice. I found myself staying an extra while just chatting while I made my purchase. She did her absolute best to get me what I needed while staying within my budget. I’m truly grateful for that since being badgered into something that I don’t really need is so incredibly annoying. So, thank you again, Nicole! You rule!
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October 2023 by PhyreLighter
Extremely good service. Nicole helped me pick out a really awesome bed. She led me through many different types and we nailed it down to the perfect one. Thank you Nicole
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September 2023 by darvelle pirtle
Mattress Firm Stevens Creek was great! Thanks to the specialist Nichole I found the perfect Mattress! She was very informative and knowledgeable! Made the experience easy and seamless from the moment I stepped into the store to the moment my purchase was delivered to my house. 10/10 stars! Thanks again!
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September 2023 by Megan Franco
My husband and I are very happy with our new mattress we got from Mattress Firm! We got great service & the fastest delivery to our new home. We will recommend them to anyone looking for a new mattress, plus they had the best prices in town!
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September 2023 by Jannette Haynes
My husband and I recently bought a mattress here and I have to say that the experience was truly a 10/10. Colby helped us from beginning to end and made the experience hassle free and easy. He was super knowledgeable without being annoying or overbearing. We didn’t know what we wanted and we had so many questions. Colby was patient and super friendly. We tried a different mattress store before ending up here and we’re disappointed in the service. I’m so glad we ended up here because we really learned so much and felt seen and heard by Colby.The store was also clean and easy to navigate. Lots of parking as well. I would highly recommend this location, honestly everyone seemed really friendly and helpful. I thought mattress shopping would take all day and dreaded the thought of wasting a weekend day but it was a great experience and I’m glad we did it.
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September 2023 by Jannette H.
My husband and I recently bought a mattress here and I have to say that the experience was truly a 10/10. Colby helped us from beginning to end and made the experience hassle free and easy. He was super knowledgeable without being annoying or overbearing. We didn't know what we wanted and we had so many questions. Colby was patient and super friendly. We tried a different mattress store before ending up here and we're disappointed in the service. I'm so glad we ended up here because we really learned so much and felt seen and heard by Colby. The store was also clean and easy to navigate. Lots of parking as well. I would highly recommend this location, honestly everyone seemed really friendly and helpful. I thought mattress shopping would take all day and dreaded the thought of wasting a weekend day but it was a great experience and I'm glad we did it.
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August 2023 by Follow JESUS CHRIST
Jeanne did a great job helping us! She was very thoughtful and thoroughly showed us our options with are and consideration for our needs. She did not help us with an attitude of just doing mere work or getting her duties out of the way, rather she had a great attitude while serving us and made the experience a lot better.
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August 2023 by Laura Eglesia
Nicole was excellent! Anyone looking to purchase a mattress should go see Nicole. She was thorough with her explanation of each mattress, boxspring, pillows etc. Nicole took the time to see how I laid on each mattress. Once we pick the mattress then we discussed which base would be right and then we tried out several pillows to find the right one.I was not planning on purchasing today but she sold me on it. Thanks Nicole!
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August 2023 by Aimee Martin
I just had a great experience with Will. He was calm, cool, and super easy to deal with. I walked in sleep deprived and seeking a better matress than the one I bought online in a box! He was super sweet, and even let me have my dog in the store with me!
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August 2023 by Kathy A.
Unfortunately, this company wants me to spend one month not sleeping and having aches and pains all over before I can return the bed. Who will work for me? Will they pay my salary while I suffer? The manager actually told me that I had to sleep on it for 30 days! It's only been a week, so I'd like to know who gets the bill if I have to go to a chiropractor! She also suggested I get a mattress topper! To fix their ill-sold bed? Wow!This is untenable. There is something wrong with the mattress they delivered, and they expect me to suffer a whole month. No one warned me about this. No one told me the bed I tried on the floor was already 'broken in'. It feels NOTHING like the bed they sent me, which feels like it's filled with straw. There are no email addresses for complaints. Consumer beware. I will be returning this on the 30th day, and I won't buy from them again.