September 2021 by Fang C.
We purchased from NorCal furniture for three rooms in different years. Barry is very accommodating to our needs and offered a free exchange regarding a size difference. If anything of growth opportunity, I'll say the delivery guy can be more on time and more careful on details (he left a scratch mark on our door when moving furniture, which is ok but can be better). Highly recommend NorCal furniture if you have empty rooms to fill in. They have a lot stylish designs.
August 2021 by David B.
We were attracted to this vendor from its web site, which had a far wider selection of the kind of sofa we were interested in (high-seated, firm cushions, more like a comfy chair than something to sink into) than most others, and by its sterling Yelp reviews. What we found was that it's not a furniture store. It's one guy in his 20s running a furniture-sales business out of the garage in the suburban house he shares with his mother and two brothers. The garage, which had a few sample chair and sofa segments along the walls and a huge pile of distributor catalogs on the tables, was shared with his brother's motorcycle. If it hadn't been for those sterling Yelp reviews we would have left immediately, but I'm here to tell you everything worked out OK, so I'm ready to recommend NorCal to anyone who's not too squeamish. The vendor, while friendly enough, was not well-enough versed in his merchandise to give suggestions of sofas that would meet our specifications, but if we suggested specific items, he was very good at looking them up to see what was in stock. We set a delivery date, I paid by credit card, and the deliverers arrived at the very end of the delivery time window and set up the sofa we're happily using today (a month later). So it was all legit. Only glitch was that the vendor didn't tell us until we asked that the cost didn't include taking the old sofa away. It wasn't clear until it happened how this was supposed to be handled, but we paid that fee to the deliverers in cash. This was perfectly OK except that all this should have been made clear beforehand, including that the delivers would want cash. Fortunately we had some on hand.
August 2021 by Annie N.
Barry was amazing! Not only was he able to find what we wanted, he went above and beyond over a year later when we needed some replacement parts. Don't let the garage set up fool you. Barry has a multitude of options in his catalogs. We actually went to another furniture store, found a set that we could physically see and one that we loved, told Barry, and he was able to get us the exact one for a better deal! Fast forward a year later, when we needed some replacement screws, he went out of his way to find the exact ones and mail them to us. I cannot recommend Norcal Furniture and Barry enough!
July 2021 by Moiz H.
I've been meaning to review this place for a while. I bought furniture from here about 3 years ago. It looked great at the time. There was some miscommunication at the time. We were told that a mirror comes attached with the dresser based on the catalog but the mirror turned out to be a wall mirror on delivery. (BTW that's the disadvantage of relying on catalogs vs seeing the furniture in person). The owner had the installers jerry rig the dresser to the mirror and overall things worked out. Fast forward 3 years and none of the furniture held up. Lots of scuffs on the dresser and night stand table tops. The scuffing actually started on immediate use but then the staining and veneer got more and more discolored. It's a shame as they market it as quality Italian furniture. Another surprise was that my dresser drawers were not deep enough. I found this out while disassembling to move out my dresser. Basically the drawer depth was half of the actual dresser, which is again a shame because you got half the storage you paid for. The reason for all these surprises were the reliance on the catalog and the owner not really having direct knowledge of the make and quality of their inventory. In the end I had to resell and buy from another furniture warehouse where I get to see the item and assess the quality before I buy it.
July 2021 by Jennifer S.
Highly recommended. Lots of selections and if you're overwhelmed or have an idea what you might like yet not sure, if you describe it to Barry, he seems to have all the catalogues memorized and easily directs you to some potentials. Pricing is very competitive and delivery folks, you can tell, they really take extra care to avoid scratchig walls, and tries to make sure everything is set up properly. I've gone back a few times and very happy with the selections and experience each time.
May 2021 by Shitij Rastogi
Didn't end up buying from NorCal only because my requirement was a bit more urgent. Would definitely recommend Barry and hope to get mg next couch from him! Really helpful and great follow up. Thanks Barry!
May 2021 by Blanca Flores
Great customer service, Note it is a house so park and walk on in, you've found the right spot! After visiting three show rooms all were nice and professional ,we seen a few sets of couches, got quotes went on our way. Came to NorCal Furniture, this was our fourth stop. Very patient !!They showed us a few catalog's and they had the same sets for WAY cheaper! Look forward to buying again!
March 2021 by Yaswanth Raparti
Very good customer service and low prices for a variety of furniture items.
March 2021 by Michelle J.
Barry has been non stop trying to help me find the perfect furniture for my home ! He is super nice and communicative. I am so happy that I got the chance to edit my review since Barry deserves 5 stars! Thanks again Barry! I can't wait to get my coffee table!
February 2021 by Sofia T.
I went to Norcal furniture to purchase a bed frame. Barry asked me to shortlist items from the catalog and patiently explained the pros and cons of each type of bed frame. He was very helpful and made my purchase process a smooth ride. The delivery was on time and they assembled it very carefully as it was a heavy bed. I also asked Barry about the options in Sofa and Dining table. He explained about different varieties in each item which helped me think about my options and what I should go for in these items in future. Thanks Barry!!
February 2021 by Chelsea V.
This review is for Barry. We bought our home during the pandemic and needed some furniture right away. I read on yelp that NorCal furniture was one of the best in San Jose so I decided to give them a try. Unfortunately, none of the items I selected would be available right away due to the coronavirus. Barry was very nice and sent me lots of other options that would be available in the time frame I needed but it wasn't anything I was in love with. Barry and his company deserve five stars because of his customer service. I wish they had the items I wanted in stock but im sure if I need any pieces for my home in the future I will definitely try NorCal again.
February 2021 by Tristan Barragan
I purchased a glass shelf with the promise of being able to pick it 2 days after the purchase. I called to check in on the day of pick up and the gentleman apologized for not calling me sooner. He told me it would be another day. He called me the next day and told me it would be another week. As the week came closer, there was no confirmation as to when the furniture would be dropped off until I called the day of. On the day of the drop off I was quoted a ranged time frame. from 12 to 3 pm. At about 2 30 I got a phone call saying that they would not be able to deliver the item until 4 pm because I was the last person on their delivery schedule. After all of this they still took the service fee they charged. I can't say that I have had a worse customer service experience.
January 2021 by Alma G.
We purchased a sectional with three reclining seats. The process included meeting with Barry and discussing what we were looking for. There was only one style that fit all our criteria but didn't come in our preferred color or materials. Barry offered to order the couch to save the availability with the holiday promotional sale. The details were to leave about $100 to order but we could change our mind and the deposit would be refunded. We went home and continued to search for the specific couch that we wanted. Barry gave us links to all the furniture we could purchase through him. After searching for a week Barry texted us that our couch would be ready to be delivered to our home in a few days. Two men delivered the couch that we originally ordered. They took all the packaging off before carrying it to the second floor. Our doorway is quite narrow and they were able to carry three large pieces in. Then, they hooked all the cables up and latched the seats together. They made sure the couch was in the right spot and completely working before they left. These guys were so nice, professional, thorough, and STRONG. I was very impressed with them. Barry also offers warranty and extended warranty to be purchased. He's not pushy but knows the furniture very well. We'll definitely purchase substantial furniture from him in the future. The three seat reclining sectional has been amazing. We love the color and materials so we don't feel like we compromised the quality of our couch. Amazing price and service. Thank you Barry!
January 2021 by John S.
I'm really happy with the Coaster bed I bought from NorCal furniture. Barry, the company owner was great and very accommodating in scheduling the pickup and the bed was in excellent shape and is working well for my daughter. Will definitely look to NorCal for future furniture needs.
November 2020 by Violeta D.
Great service, professional staff. Barry is very attentive and has good PR. I purchased two leather recliners and both are in good quality. Barry you didn't disappoint us. Keep up the good work!