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January 2024 by Eduardo Martinez
TBH bad customer services people there that work they fooling around they don’t do the job correctly I asked for help and no help they ignored me and my Mom bad service
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November 2023 by Michael Villegas
If you can't find it at AutoZone then O'Reilly's has it
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November 2023 by Mele Kay
Kind, professional, great customer service I highly recommend this location! My husband went in this morning to fix an issue with our battery and they offered a free option instead of a potentially expensive one. They have us committed as customers for all our multiple vehicles for our life time. Thank you O'Reilly!
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November 2023 by Xiaomeng Wu
I want to say thanks to Andrew! I had a dead battery today. Andrew was very friendly and patient and passionate about his job even he just worked only for a few months there. He helped to install the new battery and doubchecked after I started the engine. It was a busy Friday evening but he still reached extra mile to help customers!
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November 2023 by Roger Wallace
Good, friendly service. They could use some more help, and they are hiring!
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November 2023 by Pam L.
This particular O'Reilly location has terrible customer service. Went in to get my car battery tested (a battery that I bought at the O'Reilly Mt. View location) and there was a possibility that it needed to be recharged. The person that helped me test the battery didn't know how to remove the battery from my car and recharge it. They went around asking the other 2 workers at the register if they knew how and they all shook their heads. One said he didn't want to do it and the other told me that batteries from Subaru Outbacks were difficult to handle. The battery was difficult to handle at the O'Reilly Santa Clara location but not the Mt. View location?! What a load of bs and really bad customer service at the Santa Clara location. Finally got my car battery issue handled at a Shell station with an auto repair shop from a mechanic that only spoke Portuguese. Even though the mechanic didn't speak English, he had better customer service than the workers at O'Reilly.
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September 2023 by Thomas H S.
There are many, many automobile service departments and dealerships, automobile parts and service stores in the local urban area. This ranks among the best of these regardless of the brand on the store. Auto parts available, of course, one can even buy tools and other vehicle items. Great!
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September 2023 by James G
Lance helped me above and beyond, great guy, great service!
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August 2023 by 1
I just got a new battery cause the old one completely broke out of nowhere. My check-engine light was on and there was a burning smell when I turned on the ac. I was panicking and this store was the only one open. Thank you so much to Lance and John for helping me even though it was late!! Big shout out to them both!
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July 2023 by Sam McKee
My daughter’s friend’s car had a dead battery and Mauro went out and tested it and the starter and installed a new battery. Everything worked perfectly. Best experience ever with an auto parts store.
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July 2023 by Some Body
The cashier was willing to actually check inventory for a part that I needed for an emergency repair 10/10 way better than the autozome down the street
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July 2023 by Marc D.
I probably won't shop at this location until Lance and John are properly trained in customer service. I shopped here on a Sunday and purchased a windshield repair kit and razor blades. I got home and started the process and realized it was missing the curing strip in the kit. I had to drive back to the store to get the curing strip. Lance and his coworker decided they couldn't help the situation and couldn't come to any solution on the spot. I couldn't leave empty handed since I need that strip to complete the job so I ended up having to purchase another kit. Now I'm stuck with a 2nd kit that is not complete. I had a discussion with Lance and in hindsight he stated that I had no proof that it was missing. I'm a regular customer and this was bad customer service. I have a huge purchase history at oreilys and received $200+ in orewards. Why would I waste my time just to come here if it wasn't missing. I have better things to do with my time. Every store I have shopped with in the chain has been nothing but helpful. This location has poorly trained staff and want to give you a hard time.
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June 2023 by Winston C.
O'Reilly Auto Parts is my go-to store for all car-related items. I've recently went for mys A/C R134A refrigerant, windshield washer fluid, and CR2032 batteries for my key fob. They have a very knowledgeable staff and great customer service.
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April 2023 by Herchel Downs
Nice prices and costumer service was great
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March 2023 by Kyla Zhou
I bought a pair of snow chain before my trip to Tahoe but they didn’t have them in store so they told me they will ship them to the store and call me when it’s ready. Never called me. I went there a week later asking for the chain it’s no longer there and the employee there said they can’t refund me because they don’t know if I’ve picked them up already. Not having the snow chain I ordered is already causing huge inconvenience for me, they won’t even refund me!!! What kind of robbery is this?
