September 2021 by Rich D.
What could have been a disaster turned into a 'last minute save' thanks to the caring, dedicated staff here. Reserved a truck at "JDM Packing Supplies" in San Jose and the owner never showed up. After waiting with several others in that same boat for almost an hour, a rep from Penske told us they could take care of us at this location, which they did. Thank you to the team at Penske Santa Clara for saving the day and turning things around after a rough start to the day!
August 2021 by kris Hosner
Picked up an early reservation on a sunday, truck was waiting, employee was quick and polite, I would recommend Penske to anyone who needs a truck !
August 2021 by Airan Arnoni
Jocelyn is great over there! Always in a good mood and giving her best to assist the customers!Thanks again Joce!
August 2021 by Sandor J
Had a new clean sprinter van, no complaints. Comfortable, ran nice, would get it again
June 2021 by Ryan S
Just rented a box truck here to move my stuff and I have to say I'm extremely satisfied with renting it here. It was super easy to reserve it, pick it up, and return it. The employees that work here were also very friendly and helpful.Best of all, the price was very affordable for the size of the truck I got. The truck even had a hydraulic lift gate. I would not hesitate to rent from them again or recommend them to anyone who needs to rent a moving truck.
April 2021 by Jason Blaize
Could use better return instructions but no biggie. All good return after 1-way 1900-mile ride.
April 2021 by Nidal AkkeLah
Great operation, clean and efficient
February 2021 by James Everhart
They were great. I'll do business with them again.
January 2021 by Tom Johnson
Solid truck, reliable reservations, good customer service. I rented a 26ft truck and all went well. Only issue was that the truck seemed to lack guts climbing hills.
December 2020 by Michael D.
Ok this review is going to be as honest as possible from my perspective. I did my research and was down to two contenders for my truck rental. It came down to Monarch and Penske. I had used Monarch exclusively before but I was aware of Penske and they had a good reputation for their truck quality.
I visited them and saw the truck I was supposed to be getting a week or so before the date of the move. The truck was clean and sanitized and the box was clean inside and the truck was very nice in the cab area. I was assured my truck would be like what I saw. I made my reservation online and specifically asked if the trucks included and loading ramp as well as a lift gate. My move was primarily boxes that I packed myself and very little furniture and a lift gate can really slow down the move and increase the work in some cases. ( full disclosure here I used to work as an estimator for a moving company and even helped loading and moving so I know of what I speak). I had to pick up the truck for a round trip run at 8am and when I got there the office was limited to transact at a desk at the front door due to covid. The rental process was pretty quick and it was starting to rain a little so with signage posted on the truck as being sanitized and cleaned for my protection I figured the truck ha d been given the once over pretty well. I took said truck home met with my loaders who were waiting for me.. (see Affordable Movers and Hauling for my review of these fantastic guys)..and we started filling the truck.. I stayed up on the truck and when I opened the box door it was obviously not swept out and their were cigarette butts on the floor. I cleaned it out and we started to load. We were half done with load and it started to rain kinda hard and one of the movers pointed out a hole in the box in the roof where water was coming in. I was now pretty pissed about the truck rental and called the rental company up to see what we could do about making it right. The options discussed were bringing the now loaded and van lined packed truck back to switch out for another or patching the hole and hoping it would work. I loaded the rest up with the guys and headed back to Penske for the patch.. On the way there the service engine light came on and further cemented my fate for this getting screwed no matter what. I called my movers and told them to stand by. I got to Penske and it took some time to sort out the problems but they got the service light turned off and the hole patched in about an hours time.. I told the counter people about my frustration and was assured that a manager would reach out to me on Monday as I reluctantly drove to my destination. The trip went off smoothly and I returned the truck and utilized their night drop to return the keys...I received a call on Monday morning bright and early from a very capable manager named Austin Yu. I will say this about Penske...They are very lucky to have someone as professional as Mr. Yu aboard their payroll. He confirmed my suspicion that this truck was a mistake to be rented out in the condition it was in as it also had no Tie Down rails on the lower area they looked like they were visibly ripped from the mounts and there were visible washers and screws loose on the floor along with the above mentioned debris. The manager Austin Yu made things right for me and that is why I am giving the four stars.. Sometimes when things go wrong you can either say nothing and take it or you can be proactive and let the company know what's up and where it will eventually lead to...and like I said Mr. Yu knew I was going to be honest with my concerns and I flat out told him I would be writing this review based on my outcome with Penske.. They stood up for their companies reputation and took care of me.. Things could have been so much worse given all the factors involved.. Thanks Austin and thank you Penske...I also want to give a thanks to the service I got on the truck patch and engine light coming on the shop man did a good job. Sorry to be so long winded on this review but there was a lot g
December 2020 by Marianne Hollinquest
The mechanic David is so rude and he seems to have a problem with Black truck drivers I hope I never have to pick up another truck from there
December 2020 by El Ver
Always quality. Compare away, you get what you pay for
September 2020 by Anton Gavrilov
Fast and easy to get a truck. Had a bit of trouble with my credit card though.
August 2020 by Cole Cameron
Very supportive of our non profit
May 2020 by L Z.
I WOULD NEVER RENT FROM THEM AGAIN!!!! IF I COULD GIVE THEM A ZERO I WOULD!!! They gave us a filthy (looked like road salt and dirt) truck inside and out, we were told to take it to get it clean to another one of there locations. Slipped on the filth (white salt inside of cab and trash) that was inside the cab, fell getting out of the cab. ER visit due to the fall, injured for several weeks. Not covered by Penske because we didn't accept injury insurance but we did accept damage coverage! RENTER BEWARE!!!