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December 2023 by Jen I.
If you enjoy doing mental gymnastics, this is the store for you. I was thoroughly entertained by the gal that "helped" me. I'm pretty sure she couldn't wait for my daughter and I to leave.I will preface this by saying I love PB, PBK, WS, and WE. I know a lot about their products so when I made the mistake of sitting on the couch after a long day of shopping, I had no idea what was in store. No pun intended. Let the story begin! We're sitting taking selfies. My daughter is 11. She's going to have surgery and she had a rough doctor's appointment, so I wanted to take her to the mall. We had a great day. Began to head home, when lo and behold, we pass the beautifully displayed couch at PB. Cue in angelic music. We sit and are quickly greeted. I let the gal know we're resting. My daughter and I are giggling. Having fun with selfies, when I take a pause to note that I am, currently, shopping for a couch. I get up and begin to look around. A younger man rudely makes a remark. It was off putting but I'm tired. I just think, he's having a rough day--whatever.I ask him some questions, the gal quickly approaches us and takes over for him. I explain my situation, I need a couch 11 to 13 feet, sectional, deep, low back with a chase and an ottoman or two. Her behavior was strange. Just odd. I didn't know how to read her. I couldn't tell if she was trying to help me, mocking me or just judging me. It was bizarre. I like to give ppl the benefit of the doubt, so I continued to ask questions. The more I asked, her answers became shorter and less helpful. She clearly didn't want to help me, but why was she following me through the store and walking around with me? It was weird. But, I'm weird, and at this point, I'm intrigued by her not liking me. So I show up! I ask more questions! My daughter felt the vibe and was over us. I really do need a couch and since I was there I might as well look and touch everything, right?. I already knew if I found something, I'd buy it online or from Monterey bc I'm over this lady who declared her title and also stated "Pottery Barn is VERY high end." I died! She was comical! I was kind and pretended she cared and liked me. So, I thought how nice would it be if I made an appointment for her to come out to my house and measure it for designer advice and input, since she declared her title as such!!! She wasn't having it at that point. She began answering questions I wasn't asking and tried to get me to sign up for a credit card. We had spent a whole 20 minutes together and she didn't ask me a single question. She knew nothing about me. Why would I apply for a credit card when you barely know what I need and it's clear you don't want me in your empty store? I'm not giving you my social security number, my mothers maiden name and my childhood street name.I realized she was done and so was my daughter. I wasn't going to get the help I was truly looking for, so, my daughter and I moved on. Anyway, if you want to waste your time, go to this PB store. The end.
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November 2023 by Shefali Shanker
The theme of brand is subtle with minimalistic design approach. The most used colour of the product is earthy.
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November 2023 by Carter R.
This review is solely for Christina... me and my mom popped in and she was just so friendly. Something about her was so welcoming. She's wasn't a salesmen or rude... just a friendly bright light. Our short interaction made my day better.
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October 2023 by Tommey Liang
Such a cute place. Didn’t buy or talk to the associates, my wife and I really found the store to be appealing. Products were great and a lot of cozy items. Would definitely come back and consider getting some things if I lived in the area.
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September 2023 by Rosanna Tang
Highly recommended. This is my favorite decoration item at home. Especially bed sheets.
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August 2023 by Family S
Bad attitude, rude, no service. Never coming back with this card.
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August 2023 by Carolina C.
My husband and I went in today to do some shopping JJ was extremely helpful and provided us with exceptional customer service. The gentleman was also super friendly and welcoming we highly recommend this store.
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August 2023 by osama soliman
Worst customer service I have ever seen the sales clerk starts yell at anyone she doesn’t “feel” are going to buy and she is extremely racist
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June 2023 by Lauren G.
Came in with my mom looking for a kitchen table set and Michelle was phenomenal with helping us out and answering all our questions.. She made our experience great and her help was much appreciated. Will be back!
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June 2023 by M E.
I always thought Pottery Barn was a respectable company. Then I made the mistake of placing an order online end an order that was supposed to be delivered within one week. Now I'm being told it will be delivered within two months. And if you ask to speak with a supervisor, they will tell you either one is not available, or 2) they will have someone call you back within 72 hours. Before you purchase something online, I highly suggest you look at the company's reviews.
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June 2023 by Margie Estberg
I purchased two items on June 8 and was told I would receive them by June 13. Then I called to ask where my items were, and they said that my order has been “reprocessed” and they would not be delivered until the end of July. I called and asked to speak with a supervisor, and both times, they said there’s none available. I will never buy from them again.
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April 2023 by A.G.Srinivasan Vellore
Only for billionaire. Costly cheep items
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February 2023 by Jill O.
Pottery Barn is one of my favorite home stores to check out for inspirational decor ideas and what's in trend. I'm in the market for a classic sofa, so went in to see and to sit on what is in the store. I love the available swatches of material they offer in-store for custom made pieces. Also, a few swatches were ordered online (free samples), but not all are available. Plus, the free swatches are quite small; whereas the ones available at the store are a decent size to get a better visual feel. I was also admiring the faux branch arrangements in vessels. Love these looks! One more notice this time around is they have a recycling service for light bulbs. The couple of associates I interacted with were pleasant and helpful although I'm still waiting to hear back from the designer who was working and pre-occupied with another customer.
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January 2023 by Colton N.
Came in today to buy some bedding I had called in yesterday about. Waited 45 minutes in the store to be helped and no one helped me. My purchase would have taken 5 minutes as I already knew what I wanted and confirmed they had it in stock. Love the products but not the service here. Disappointing!
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December 2022 by Lily Lin
Rude and unknowledgeable when I called to ask about a display item. Staff that doesn’t talk down to customers would greatly improve their business.
