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June 2023 by imy b.
Always feel welcome every time visting the branch. However, its a bit weird to see one of the employee there was wearing the hat while helping customers which never seen at any bank institutions
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March 2023 by Tina P.
I just want people to know that US Bank is the " BEST" bank I have ever had. They have helped me in ways no other bank has. I really and truly appreciate all you have done for me and continue to do for me on a daily basis. Thank you. TP
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November 2022 by Rayan Simian
The teller made an error depositing my check because he did not properly follow the check directions, When I came in to figure out what was happening, they had no information or photo of my check. At the beginning, the manager was very helpful and trying to help me find ways to get the check I previously submitted to get authorized. Because they were not able to properly locate the check, I had to get a new check filed from the company that issued it to me and they were able to do that within 2 minutes of me calling them. When I deposited the new check, I was then informed that my account would still have no accessibility because this check will not clear for at least 24 hours and they cannot cash it because I had the negative with the other check. So now, I start trying to find ways around this and the manager starts to get aggressive with me and repeating the same question of"what do you want to do?" Extremely aggressively. When I confronted him about that, he changed his tone and said he's doing no such thing. The guy is young, extremely inexperienced for the position he's in, and does not know how to handle tough situations without making the customer feel bad even though the teller that deposited the check, and the bank, were the ones fully at fault. Because of this experience, I will be closing down my accounts with this company, as it's not the first negative experience I've had especially at this branch. I really hope they find a new manager, because the way they go about their situations is unacceptable and unhelpful. Two stars only because he tried to be kind at the beginning.Update: it has been 5 days and I still have no access to my account. Changing the review to one star. This branch manager had the power to send an email and have all of this resolved but instead, he's chosen to draw out this process as long as he can because I left him a negative review. Be very careful coming into this place because these people have access to your personal information and who knows what they could do if they take something as small as a review this personally, and lock your account because of it, Stay far away from this place and call the corporate office as they will help you a lot more than this branch can.Update #2: After going to corporate, the district manager reached out to me, was able to give me full access to my account again, and showed the utmost professionalism and helped me in the best way he possibly could. Because of the customer service team at US Bank and this district manager, I am choosing to keep my account open. I will not judge a company based on the actions of one vindictive individual(The branch manager at this location). I'm very glad they were able to resolve the matter after 6 days and I am extremely happy with how the customer service team handled this situation. Because this review reflects on the branch, I'm not going to change the rating, but I would give five stars to the US Bank customer service team and the district manager.
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May 2022 by Shahnaz T
I am their customer, more then 10 years. Very helpful.
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January 2022 by Mel D.
I had a really bad experience with US bank online and also with this branch. I opened an account online and a few days later, I received a voicemail from this branch saying they were my local bank and they wanted to check how everything was going and if I need help call them and they left a number. I thought it was a good start. As it turns out, I really needed help with something setting up my account. When I called them, they said, just come in person. When I came in, the person at the front desk asked me if I had an appointment. I said no but I was advised to come in the store so she hesitantly helped me. But she is not quite proficient and ended up calling the hotline (the same hotline I could have called at home, then I could have done it myself). The coldness of how she ended the transaction is when she told me that since I opened my account online, there was nothing she could do. I was frustrated, when I got home, I called the hotline myself and they told me that the branch should have been able to help me. So the long story short is that now I have to go to a different branch (wilow glen) where a manager was willing to help me. This is all 2 days before payday and I still don't know where my direct deposit would be. As a new customer, this is making me sad that I was sucked in the new account bonus only to waste hours of my life to deal with this.
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November 2021 by Jennifer Zhu
I had to withdraw some cash and requested for the new $100 bills with the blue line. They were kind and able to accommodate me even though I didn’t call ahead of time (but they prefer that you do call ahead for large withdrawals). The manager walked me to my car because I didn’t feel comfortable carrying that much cash myself.
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November 2021 by Amonn Keith
I went inside to open an account I was the only person inside the branch I was told that they are busy and cannot help me literally i was the only person inside besides the 4 workers just sitting around what a sorry excuse for a branch lol
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March 2021 by Taylor S.
Yesterday, I got my paycheck It was a US bank check, I went to the bank, I Deposit it to my account,.This morning I went to Safeway, I can't pay trough my card, I call costumer service, 20 minute on line, they sad to me, you should go to bank and show them your resived everything is alright, I went to the bank(Santa Clara), they said bank truck didn't arrived this morning, you should wait until tomorrow...Is this a good reason you think?,..I have no money for food for gas...I depend on my money...now I have to wait and wishing for bank truck arrived on time..to access to my money,..what is this?
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February 2021 by Prag B
Extremely difficult to activate Apple Pay with their credit card. Needs manual call and they can’t verify via text, and then they may ask to give you a a call back later to activate. Have never had this issue with any other card with Apple Pay. Usually it’s an instant text message and 30 s later good to go. Would not recommend this card or this bank.
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March 2020 by Arthur Lee
Only one teller
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September 2019 by Artemio Cardenas
There ATM is always out of service and only have one they should put more ATMs. Also fix the problem right away.
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July 2019 by Ay K.
I wasn't expecting such good service, given that I don't even have an account with U.S. Bank anymore; I had left them many years prior out of convenience, but I came to this branch because I needed to resolve an issue with lost assets tied to an old account (no fault of U.S. Bank's), and Cristian was so friendly and helpful in getting me the information I need to get my money back. I have no doubt that if I needed more assistance from him that he would readily provide it. The location is not great; it's inside a busy Safeway, and it was hard to hear over the coin machine nearby. But I'd rather a partial branch inside a noisy grocery store than none at all.
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June 2019 by Mike H.
I've had bank/credit union accounts in US for a quarter of a century. I opened a no fee student account for my son. 1st bank statement- there is a $34 insufficient fee charge on the account. Here's how this "Welcome to US Bank" fee works. You open an account and deposit a $3,000 check into it (from an account averaging $20,000). US Bank does not trust you and takes 7 business days to deposit the check (who does funds verification phone call these days, right?- it's "much better" to deposit a check for 7 days!). All the while I'm charged $9 for printing and delivering checks. Bingo! You get a -$9 account balance, while $3,000 is suspended in the air for 7 days. It's that simple and easy! I explained it to the manager at the branch and got "sometimes this happens, and there is nothing we can do about it". I got really mad for an hour until I called US Bank to find out that $34 fee was "already" as they termed it, returned. The question in this problem is: Why make a new customer mad with this manufactured problem? Is US Bank the place where I'd want to get a mortgage or a HELOC, so that US Bank can make thousands off of me, or anyone I know? Stupid stuff, but it gets stuck in your memory. I've had BofA refusing to refy my mortgage when my property was out of the hole, yet they did not manage to get me this mad. I just went to another bank and dumped the 6% APR BofA mortgage for a 3% one with a new bank, which brought monthly payment down by a thousand. Hard to imagine this stupid stuff @ USBANK is happening when WellsFargo and a load of other banks are chewing on dung and can't get their stock up even with rising fed rates...
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April 2019 by Leticia M.
The tellers at this branch only are unhelpful, a bit cold in personality. I've been with this branch for many years. But today was a cold experience. The tellers should practice to smile from now on.
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March 2019 by Erika Erin C.
I love coming in to this back as you are always greeted with a smiling face. Staff is super friendly and puts in the effort to know you by first name! Usually only a few people are working at a time, so certain times of day a line does form, but they are always patient with you and acknowledge you even as you are waiting in line. Highly recommend coming in as you know you will always be well taken care of!
