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January 2024 by greasemonkey147258
Best customer service I have ever had anywhere! Thank you Sierra for helping navigate and resolving my issue.
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January 2024 by Glenn Proctor
Excellent experience. Appreciate the service
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November 2023 by Blanca Hernandez
Sarah was great ? I wanted a new phone she's very knowledgeable, very helpful I went to the store 3 times and she help me each time. I hope she gets recognized for the great customer service she provides
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November 2023 by Taniquia Martin
So I had an amazing experience and learned a lot from my representatives that helped me go to him for your services he was very knowledgeable honest friendly great customer service showed me some new things that I did not know like how to charge your iPods from your phone this rep needs a raise he represented the company very well he should be recognized as an expert and amazing rep he was fast with helping me transfer my data from one device to another and also help me secure the phone with screen protector and case amazing give him a raise and a free lunch and a day paid on the company he deserves it he went above and beyond in under 20 minutes please let him know you read about his great customer service he is amazing
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November 2023 by Ann Ellsworth
Fantastic customer service with Cesar. He is knowledgeable and professional. Thanks Cesar for your great assistance.
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September 2023 by sarah crain
Axel he was awesome! So helpful and he is very personable !! We always dread coming in but he made our visit go smoothly!!!!! Thank you Axel! The location was Santa Rosa by Trader Joe’s
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July 2023 by erica Sinclair
we had a complicated situation that required some sorting out and detective work and Sean at the Mendocino Ave location was an expert at figuring out a positive outcome and did so with a smile and a generous attitude that was greatly appreciated! This is the kind of service that will keep us as AT&T customers when there are other providers vying for our business. Well done and thank you, Sean!
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May 2023 by Cody Polit
Very Satisfied with the customer service… Liz was very helpful and knowledgeable towards my needs for First net…. I would 100% recommend Elizebeth to anyone looking for service in the Santa Rosa area…..
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March 2023 by Lazarus Tokona
By far the best. The customer service is amazing and this location will never disappoint you. I highly recommend this store! Every single staff member is always willing to help. If you’re looking for a place that best earns your business as a customer then I recommend stopping by at this store. Don’t go to the one on Stony point! The line is always long and the associate at stony can’t help you that much. Go to Santa Rosa Ave instead.
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March 2023 by Christine Engel
After my first visit with miscommunication on both sides - I inadvertently lost my plan. Brian (manager) and Rafael (sp) reinstated it per customer service advice. They were really efficient and congenial during the visit. This is my first smartphone after having a flip phone for years.
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February 2023 by Debra M.
I would put a zero if I could!!! Went for help with an order the man was rude. He could have just picked up a phone to help us, but he was to busy insulting our intelligence!!!! Three times he said I don't have a button to ouch for that! What a j**** Been to this store before and had the same experience!!! P.S. the white trim on the double front doors were so dirty I didn't to touch the door!!! Should have been my first clue that nobody cares there.
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November 2022 by Edith Johnson
I had the best rep EVER!!! I was pinched for time and shopping for my son’s birthday gift. Dave was able to assist me with my purchase while speaking in code since the birthday boy was in the store with me. He was absolutely amazing! Super efficient and sooo helpful.
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November 2022 by Selah Forney
Sierra and Mario were both very helpful with fixing the issue I had with my phone. Both were friendly, communicative, and quick to help me resolve my issue all in the same day. 10/10 would visit again
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November 2022 by Brenton Pedersen
After being helped in the store for over 3 hours by a very nice associate named Jose, my wife's phone was disabled. We returned to get it fixed and were forced to wait another hour after a rude guy calling himself the manager (found out later he wasn't) who threatened to throw out my pregnant wife for becoming irritated that he couldn't get her name right. Customer service needs a complete overhaul here, can't recommend this store at all.
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November 2022 by VLM Y
Thank you, Dave, for fielding my call/carrying iPhone SE 2020 glass protector to honor my lifetime plan. Thank you, Luis G. for your attention to detail: Not one single bubble and didn't use the guide ;) putting it on.