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February 2024 by Timo Macias
Ulises helped me alot
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February 2024 by Jeanine Wilson
Slides was extremely patient and knowledgeable:-)
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February 2024 by Jason Herrick
Why go to the store? I just have to call customer service when I get there anyways.
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January 2024 by Dannie Salas
I can not thank Mr Serrano enough for taking the time to help me!The day before I was at the AT&T store in Windsor 6500 Hembree Ln, Windsor desperately looking for help. The unkind man who would not help me just kept telling me “I can sell you a phone” and when I asked to use his phone to call AT&T he said no. He also said nothing could be done to get my AT&T account back. I don’t know if he was intentionally lying or lacked the knowledge of how to do it.I had switched from AT&T to T Mobile because reception had dissipated to the point that I was not getting calls. I brought my perfectly good working cell phone over to T-Mobile because they verified it would work. It didn’t end up working. :-( This is the only phone in my home. I am currently caring for my mom on hospice and it is crucial to have a working phone. I was desperate to get the working phone.I arrived at the Stony Point AT&T retail store braced for another bad experience but I received the exact opposite. Mr Serrano said no problem I can help you. It’s called a “Win Back”. He spent the next 2 hours jumping through AT&T and T-Mobile hoops to have my old account reinstated and working. There are privately owned retail stores and there are corporate stores. Usually if you are having technical difficulties the retail stores are not knowledgeable and don’t really want to help because all they want to do is make money by selling you a phone. Mr Serrano and the Stony Point AT&T store are not like that. The next time I need a new phone I will go to them. They earned my business with their generosity, experience and knowledge.Mr Serrano is my hero. Life is so hard for me right now caring for my dying mom. Kindness goes far in keeping me going and my chin up.
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January 2024 by George Collom
I bought a New Samsung galaxy s24 on a pre order and Miguel gave me a huge discount on a Samsung tablet to go with it he really know his stuff
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January 2024 by Dennis Mispireta
Jose was extremely knowledgeable and assisted me in getting the best plan and acquiring a new Apple Watch. Best customer service I’ve received all year. I will be coming here in the future.
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January 2024 by Dustin Koop
No dought 5 stars here. Jose hooked me up with everything I needed super fast. Answered all my questions. I don't think he remembers me but this was the 2nd time he helped me. You killed it again Jose!!! Thank you!!
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January 2024 by Gabriel Pacheco
Jose was great give this guy a raise!
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January 2024 by Mari Ramirez
Juan was great
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January 2024 by Jorge Nunez
Great service
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January 2024 by christy garcia
Excellent customer service ?
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January 2024 by Lindsey Vasquez
Great experience! José was awesome!
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January 2024 by Brett Quacchia
jose was wonderful and helped with all my phone issues he was amazing.
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January 2024 by Lauren Arcuri
Thanks for the help.
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January 2024 by Janice Bacich
Jose was very thorough and professional with us. We highly appreciate and recommend him.
