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March 2024 by Nicole & Nikita C.
Great service
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October 2023 by Tom O
Excellent service and great attention to detail and comfort...
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May 2023 by scott searby
Not a lot of recent reviews for this location so I thought I’d put in my 2 cents. I rent from this location multiple times a month and have nothing but excellent service. The one time I got a vehicle with an issue (alignment was off) it was swapped out within 10 minutes. Billing has always been perfect. Cars have always been clean.
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January 2023 by Mark Hauser
It was not a smooth transaction. Not my normal experience at Neighborhood locations.
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April 2022 by Jonathan S.
Do not recommend this. They aren't even a "real" Avis location. Just a third party. Good luck trying to get a refund / replacement or any decent customer service. Save yourself time, use another competitor.
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March 2022 by Babak Shokouhi
Terrible customer service, not reliable at all! They canceled my reservation the same day as the pick up day and left me with no options! I missed my flight from San Francisco due to their irresponsible action! BE AWARE, THEY ARE NOT RELIABLE!
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February 2022 by Jourdan Mills
While the employees of this location seemed very pleasant, I am disappointed overall with Avis. My rental was clearly heavily smoked in prior to my rental. And with no answer from the location I’ve driving this vehicle for two weeks, my clothes stink my mask stinks and I get comments from patients at work. When contacting customer service online, they responded a day later just telling me to exchange my car. Very disappointed. You shouldn’t be renting out vehicles with smoke residue. Very disappointed and will never use Avis for their overpriced, poor service.
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November 2021 by Sanity Two
Small, clean and convenient. The gentleman working was pleasant and professional.Easy to find, the entrance is on the right just before the pretty blue Santa Rosa Seafood Company building. (I wonder who put those two together?) though the constant gulls must ensure someone steady work washing the rentals.)
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June 2021 by Patti Hinkle
They have always treated me very well
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January 2021 by Sherrie Sanchez
Wonderful rental place and the front desk worker is very helpful and friendly
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January 2021 by carol Kraisler
Great office staff
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July 2020 by Andrew M.
I had an issue with a car I rented in the Bay Area and was directed to this Avis by the corporate hotline. Unfortunately they were sold out of cars, but one of the staff actually came out to try and troubleshoot my issue with me and even called a nearby Avis to help reserve a replacement vehicle.Great above and beyond service!
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October 2019 by Suzie S.
I love this place. We rent every couple of weeks for business and they are so kind and always looking to make sure we have what we need. When possible, they upgrade us and they are always professional and attentive. I don't go anywhere else.
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September 2019 by Michele Aloe
Horrible check out process, staff was incompetent.
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September 2019 by K K.
Had a rental from OAK. Came here after my check engine light came on. Told me I had to go fill my tank before he could take it in otherwise he would have to pay to fill the tank. Not worried at all about me or my family and if the car was ok, only if he had to fill the tank, which was maybe half empty. Left and called road side assistance and they sucked as well. Hopefully it won't stop running before I drop it at airport.
