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March 2024 by MELODY FAILMEZGER
Helpful customer service. Car was ready and very clean. Comfortable, exactly what I needed.
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March 2024 by Nicole & Nikita C.
Great service
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February 2024 by Joanie W.
I rented a Kia Soul from the Avis Sonoma County Airport. The pick up and return was quick and easy. The people were friendly and efficient. Would definitely recommend Avis and this location.
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February 2024 by Daniel Rush
Avis is great. We got trapped in flood and Avis helped us with a partial refund fir the 2 days we were delayed in returning the car.
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December 2023 by Nadia J
Excellent customer service and great clean cars. René went over and above to get me get the car I had requested and was so personable and courteous.
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December 2023 by Mr Mark
Santa Rosa airport is great to fly in and out of. The least stressful airport I've ever encountered Helpful and friendly Avis Rental Car agents, the cars I've rented are clean and virtually always new with most less than 9K miles. Easy pick-up and return of the rental. Try and gas up away from Airport Blvd as there is only 1 gas station right at Airport Road exit at 101 Freeway and the prices are very high. The exits before and after will have better fuel options. If you're hungry, stop at Kaffe Mocha in the mini mall right at Airport Blvd and 101 Freeway. The best diner/coffee shop around and great for families. I eat there upon arriving in Santa Rosa and before dropping off my car at Avis on return.
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October 2023 by Steve McGhee
Rental experience was much improved from February rental. Staff at pickup and drop-off were easy to work with.
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October 2023 by Jeff Maughan
I reserved a Full Size car and was given an upgrade to a RAV4. First of all, a RAV4 is not a suitable upgrade for a full size car.
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June 2023 by Christina H.
Worst customer service I ever experienced. Choose another company. I was charged for multiple items incorrectly and the woman that took the keys and gave me my receipt had zero accountability or kindness. She took the keys and told me to call the number to reconcile all the charges she had just charged me with- 80$ for a tank of fuel that was returned full, as well as several other items. When I asked for assistance- as she had stayed open long enough to take my keys and give me a wrong receipt- she pointed to the number at the bottom of the receipt and said she would be of no further assistance. I was charged more than expected and now trying to get money back. Poor customer service. Not Impressed. Go elsewhere
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June 2023 by Mama Loves the Beach!
Fast, friendly service and the car was in good condition. When they were unable to provide the car we requested they upgraded. Avis at So Co Airport is open when many others in Sonoma County are closed.
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May 2023 by Lai Kwan Wong
Very easy collection at Santa Rosa and return at SFO. Pain free experience.
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May 2023 by Ric Getter
Previously, I tried to save a Dollar or two with the various Budget rental companies that are out there. Of late, they have been leaving me with some great stories but horrible travel experiences. For my past few trips, I switched to Avis. They are absolutely boring with friendly and fast people at the counter, having had most of my information on hand, a reliable, comfortable car to drive around in and a drop-off experience that was fast, smooth and easy--clean out my stuff, leave the keys inside and walk away. I got a text a little later saying the car was checked in just fine. I know realize my error in trying to be a little to Thrifty with my travel expenses and a really good Enterprise will make customer experience a priority. So I think for all my National travel from now on, I'm going to stick with Avis. They're still trying harder.
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January 2023 by Stefi P
I had a rental through a car rental company that accidentally booked me in Windsor Ontario Canada. (Why the computer would re route my Santa Rosa airport search to Canada is beyond me. I NEVER used the word Windsor to book my car). I got to the airport right before the rental places closed and no one had a car. But there was a women working closing and she set me up with the last car on the lot and saved me. Much appreciated!
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December 2022 by Jodi Selene
The car was good but the price was way higher than I expected. Even given the taxes and airport fees, the base price suddenly went from $31.95 a day to $400 for 5 days. My math skills are a bit rusty, but I’m sure that is too high.
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December 2022 by Allen Christensen
I’ve been renting pretty regular and never had any problems. I was in and out in no time. The app covers all the bases and the quality of the cars have been great!
