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November 2023 by Tom Phillips
is anyone working? I called at 11am on a Thursday. My call was sent to Voicemail where I heard “voicemail has not been setup yet”.
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July 2021 by Bob N.
I'm a GC and I ordered a really easy to build commercial flat panel stain grade double door. I ordered it in April and just now received the doors and hardware myself (mid -July) and had to build it myself due to unprimed flat jamb stock being unavailable for 3 months?? Weird how I was able to build the door jamb and set all the hardware in a day and a half with my employees. I know there are supply issues going on right now. But the lack of communication from Bergy was unacceptable. I was told a ready date about 10 different times even told it was ready once and I drove from Marin to Santa Rosa only to be told the door had been damaged and it would be ready next week. My suggestion for future is, if you don't know when something is going to arrive communicate that to your customers and offers options to them such as: Would you like to cancel your order? or can call your client to explain what is going on? to take the strain off situation. I was trying to plan my business where i have to keep employees busy and keeping my customers informed relaying the info of what I was being told by the representative at Bergy. At this point I don't know if I'll ever be hired again by that customer because I was made to look like a complete a** for breaking the planned schedule for 3 months straight while we hoped to receive the doors. After waiting so long I said just give me the doors and hardware we'll build it ourselves. Surprisingly I was able to get all of that within a week. Sorry but If your running a door shop building a flat jamb with a stop should have been a very easy job to do but for some reason Bergy likes to j*** their customers around. I will never, ever use this company again.
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September 2020 by Joe Crabshack
Didn’t deliver when promised. Never called back our multiple calls. Months have gone by and still don’t have the door. May have to request credit card company help because Bergy insists on payment first. Then we have no way to get our merchandise out of them when they don’t want to build it. Why even do this work if you don’t want to? Free money?
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May 2020 by Patti F.
I am very dissatisfied with the product and service from Bergy door. Many years ago I purchased and beautiful entry door from them, and I was thrilled with the outcome. When I needed a new fire door in December, I used them once again, and the service from Sergio was friendly and helpful. Fast forward a couple of months and now I am in the middle of replacing all of my interior doors. Because I wanted a good product and a because I wanted to support a local business, I was willing to pay the extra dollar to get the quality I wanted. When all nine doors were delivered, four of them were flawed from the TM Cobb factory. Sergio came to the house and agreed to replace them, but at the cost of time to me, because now my project was to take 2 weeks longer waiting for doors. When the replacement doors came in, 2 of them were bowed in the middle. These are solid core doors... I do not think I should settle for doors that bend in the middles...especially at the price I paid, which was significantly more than the big box home improvement stores. It seemed begrudgingly, but Sergio agreed to replace the two bowed doors. Now the second 2 week window has passed by and we have not heard if the doors are in. Bergy and Sergio are not returning our calls. I am a very unhappy customer. I've heard that this company was recently sold. Based on what has happened to me, I would not be recommending them to anyone I know.
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April 2020 by Brett G.
We worked with Sergio to get a 90 minute fire door. He was courteous and even called back to check on some details to make sure the hinge specs were correct. We will be back.
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September 2019 by Kennett Makaiwi Sr
Home building supplies.
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April 2019 by Allie A
Bergy Door is a one-stop shop for all of your door needs, they have a wonderful selection to choose from, order it, and make it ready to be installed into your home. Highly suggest to anyone who is completely unsatisfied with home their doors look.
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March 2019 by Bryce Austin
I've been helping a friend with a remodel that required a new pre-hung door. We ordered the door from Bergy, thinking they've been in business quite a while and we like to shop local. We're now at a standstill since the door was promised 4 business days ago and, after leaving several voicemail messages (that were not returned), I was finally able to get someone to pick up the phone; I was told that the door may be ready in another week, but no promises. I'm willing to change this review if Bergy steps up and has the door done within the next couple of days, otherwise this review will stand. My guess is this is an issue of poor management and I'm surprised that they've been able to stay in business as long as they have.
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March 2019 by Joanne B.
My experience has been very similar to other reviewers. I ordered one door and I was told it would be ready on a date that is now four business days in the past. I called, was told they'd check on the door and get back to me, but I never heard from them. I called them two more times, both calls went straight to voice mail, so I left messages, they never returned my calls. Finally today got someone to answer the phone, door still isn't ready, may not be ready for another week. Man at front desk is nice (as other reviews said) but this company is apparently poorly managed and I will never do business with them again.
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November 2018 by Odette F.
I ordered just two doors. First one took 6 weeks , second one was told was ready drove up from Novato ,was told not done. No one called me What a waste of time and very poor customer service. Man at the front is nice. Still waiting for a call back. I would not recommend this door company. They must be on their way out of business
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February 2017 by tony f.
If you are looking for a custom door manufacturer, keep looking and avoid this place at all costs! As a general contractor who used this manufacturer for custom doors on a very big job, we had a terrible experience. The new owner/operator and his staff made many errors to custom doors that were not corrected and ultimately cost my firm time and money to fix. When it came time to go to court, (yes we had to go to court to recoup our costs), the owner tried to come up with fake bills to offset what we were suing for. Dishonest and a complete lack of professionalism. Save yourself time and money and look elsewhere.
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February 2017 by Lynn C.
We purchased 2 sets of different size custom closet doors. The person working the front desk was very helpful explaining the different door design options. We had some issues with the initial price quoted (it was only for half the doors)...but we decided to move forward with the purchase. The order took a little longer than quoted but when I called to get a status the girl was super friendly and let me know the updated date. The doors were ready a little sooner than the updated date. I saw the Yelp reviews after our order was placed and was very nervous. The doors have been installed and look fabulous. We didn't know they would be solid core doors (super heavy due to size) but they're great. Would've been great to know this before ordering....they didn't tell us but I also never asked! We're pleased...
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August 2016 by Charlotte T.
Our contractor recommended Bergy Door 10 years ago while he was working on a non-door related job at our house. This year we had a remodel job that involved replacing all three of our exterior doors. We remembered his previous recommendation and went to Bergy to place an order. That's when the problems started. While we were shopping, we were told that the doors we wanted would only take about 5 days to arrive from the manufacturer and maybe another week to prepare for installation. When I came back to place the order I was told it would be two weeks before the doors arrived in their shop, then another week or more before they would be ready to install. I thought, Okay, fine, and placed the order anyway. Three weeks pass with no word from Bergy. I called to check on the order and they said the doors had not come in yet. I called a week later and they still had not arrived. Our contractor started calling on our behalf. After three or four calls, someone at Bergy finally admitted to him that one of the doors was on backorder. Had we been informed, we could have picked a different door. This goes on for weeks, literally weeks. Our job was delayed, we had to reschedule floor installation, which pushed back painting and counter-tops. The pre-hung doors finally arrived and are installed now. They are very attractive. However, the holes for the doorknob latch and the deadbolt on all three doors are misaligned, so you have to jiggle the door in and out to get the deadbolt to engage after locking the knob. We found out the hard way that the Bergy Door of today is not the Bergy Door of 10 years ago. Our contractor stopped recommending them when the business changed hands several years ago. He now recommends Mead Clark Door, in case you're wondering.
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March 2016 by Jane B.
From 2012 to 2014, I ordered three custom doors from Bergy. Two of the three were not completed on schedule, and each door has had issues that Bergy was unwilling to resolve. Customer service is nonexistent, and staff is argumentative when issues are reported; they deny any responsibility. Prices are high compared to some other "mom and pop" door shops in the area. I agree with others' poor reviews and suggest you look elsewhere for quality doors from a shop that understands customers' concerns about cost, schedules, quality, and communication. This one gets an "F" in all four...
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January 2016 by Rhe C.
Don't buy anything from this place!!!! We purchased close to $100,000 in windows and doors from them and all the problems that came with it. So many issues from the start. They have no customer service to speak of!!!!! Like Seth H. said in his review....RUN!!!!!
