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February 2024 by Sterling L.
I went here to buy a canopy that was on sale. The manager and I guess one his lead shift managers were in the front and they were really helpful. They showed me the selection and made a suggestion based on price and functionality. Then he carried it to the front of the store for me, and then carried out to my car after the purchase. It was a big long awkward box about 75lbs, so no easy task, and I didn't ask for that, and didn't expect it. This is the type of service you don't see anywhere anymore. So I got a good buy, and some really great service!
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February 2024 by phillip r.
Went here to buy casual shoes. I wear a 13w which I can't get everywhere Their ad has New Balance in my size. Casey is a very cordial young man. Found my size in the back room Great prices, great quality great service. Happy customer!
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February 2024 by Zoe R
I went in to find 49er gear and they only had hats. A little disappointing.
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February 2024 by Veronica M.
When I entered the store all 3 employees were having a chat and they didn't even acknowledge me. I went to the shoes to get some shoes on my lunch break. After a few minutes I had to holler up front to get help. My shoe and size was not there they only had a display which he said I could buy. I asked for a discount due to basically buying used shoes. The manager said yes plus my veteran discount and he said he would let cashier know. When I went to cashier she was only giving me 9$ off. I reminded her of my veteran discount and she said no. Waist of my time and so unprofessional!!! I will never shop there again
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January 2024 by Mark Fitch
Big 5 has a tremendous selection of sports equipment. I went looking for snow toys, and "Viola!" they have them all!
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December 2023 by Jp Lisciandro
It was excellent!! Courteous, professional, and knowledgeable.
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November 2023 by Jason Eaton
My wife picked some shoes out, and she thought that she would like. However, after trying both of them on at home, she had to return them. No problems with the return. ??
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November 2023 by Mike Christianson
Great service, great people!!!
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November 2023 by Christine Wright
Really good selection and staff to assist. East parking.
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October 2023 by Katherine Q.
We feel so blessed to have this Big 5 so close to us. They always have such a good selection and excellent sales. Plus, it is one of our go-to stores when we are shopping for holidays and birthdays because they carry such an interesting array of products. Recently we had an especially impressive experience. My husband had bought a pair of sneakers which he loved. We went back to the store to get a second pair, but unfortunately they did not have my husband's size in stock. Erika, one of the managers, called several stores in the region until she found exactly what we needed. She never once made us feel like we were being a nuisance. Erika was so professional and gracious. She demonstrated such perseverance and tenacity in finding multiple pairs of the shoes. Erika is the kind of employee who makes a company look good. Plus, the influence on her team members is clearly positive. Leticia, the cashier we worked with when we bought the first pair of shoes was incredibly welcoming, supremely polite and very capable. We hope that Erika and Leticia are recognized by Big 5 for representing their brand so favorably. We are so thankful for Big 5 Santa Rosa!
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October 2023 by april wynne
Unfortunately after much consideration I have come to the conclusion that this company is so infested with parasitic practices that their is no way for them to earn enough respect to continue to do business in the Santa Rosa community.
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October 2023 by Annette Self
A little pricey. But lots of cool gadgets.
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September 2023 by Del Esposti
I went to three places to get an item... Big 5 was the third place where they stocked plenty of what I wanted. Nice staff ❣️
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September 2023 by Walter Batt
Good spot to pick up some sporting goods, fishing hunting and camping all at one stop.
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July 2023 by Sandra M.
I am impressed with the sales people at this store. Heather in particular, went above and beyond for me. It was a small purchase, but a very important one. Thank you for renewing my faith in people and business.
