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November 2023 by Benjamin Rosales
I have had nothing but issues with this pharmacy. They absolutely do not care about patient care at all Lyla The pharmacist Is one of the worst, nastiest, unhelpful, absolutely the worst customer service and has a complete lack of empathy. She absolutely does not care about the patients or their well-being. I am completely disgusted by the customer service I have received by her. Kayla is the only pharmacy tech that provides excellent customer service and is willing to go out of her way to help I will never use this pharmacy again! I work in healthcare, and the treatment I get at this pharmacy is beyond unacceptable.
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September 2023 by melania kang
I always appreciate the good customer service at this CVS. The staff has been quite helpful.
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May 2023 by C R
Just wanted to post that Debbie the store clerk, is truly wonderful and have to say how much I appreciate her fantastic customer service. Thank you, Debbie!
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February 2023 by Travis Gee
The middle aged pharmacist with an accent was not giving good customer service to a elderly man in line before me regarding an issue that he has been dealing with for a month without a solution.The ladies next to me started chatting about how bad their service is and the it was my turn and he was rude to me about my request for a vaccine without an appointment.I told the pharmacist that I called before and a lady said come on down and I didn’t need an appointment. He then loudly announced to his staff “did he talk to anyone here?”Basically, I felt like I was being called a liar. So I said I am trying to argue but can you take my appointment or should I go somewhere else. He said go ahead and go somewhere else. I was flabbergasted and left saying that his customer service sucked!
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December 2022 by Badoop Warbleton
They'll offer you vaccines and have absolutely no idea how the human body works. Much like the Drug Dealer Dr.s that send you here in the first place.
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November 2022 by Granny P.
The pharmacy department is well staffed and organized along with knowledgeable employees that are friendly and efficient. The remaining areas of the store have been well stocked with items that are always out when I go to Target so this is my go-to store for my meds, vaccines and a few other assorted items.
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November 2022 by Grow Everyday
Hey one good guy in there the rest of the store is complete trash. The good reviews must be bought cause they seem a little sussy. So yea just go to Safeway or anywhere else besides this cvs
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August 2022 by Martini
Nick has the most amazing customer service thank you for all your help Nick!
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January 2022 by Emily R.
I had accidentally forgotten my paper mask to come into the store on a very slow day but when I came in and asked the cashier for one, another male employee nearby ( assuming it was the manager? Even worse) proceeded to tell me in so many words we're not going to be doing this anymore, almost in a way of making me feel guilty for asking for it. I replied that FINE since I was just shopping for mascara I'd just hold my sweatshirt up against my face, After that the employee replied that she indeed had the box out and she was giving it to me and there's no need for (ME?!) to be rude plus I'm not allowed in the store without a mask on anyway .... I Asked why they were making me feel bad about asking for one THEN. Her and the male employee threatened to kick me out for responding all the while harassing me about how the pandemic has been going on for two years now in a very rude tone of voice and I should know better, almost as if to make me feel stupid. I can see why this particular cvs has tons of bad reviews. Rude customer service.
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January 2022 by Neisha S.
The main cashier today was less than helpful (around 4 and 5 pm). I was there earlier looking for at home tests when an employee said they expected a truck around 4 with 40 tests on it. So another lady and I showed up of course close to 4 as these are hot items rights now with the surge happening. The cashier gave us a run around that was not polite and went from now the truck hasn't to arrive me and I have no idea if we will have any tests to the truck is here and I know we have two and it's the employees fault for telling you that because she told me the same but she's only worked her a month. Then would just stand there and look past us. I of course came back because I was not convinced, as I walk through same cashier was taping bright yellow signs that stated no at home Covid tests available (which was helpful and fine. Then when I checked out he had also taped one to his chest and told the customer he unwilling was checking out (because he had kept his closed sign out directing all customers to the self check out) I'm just tired of telling people so I'm taping a sign but then riding told me as I walked out with my paid items. Very rude in a customer service field in the current time we are going through
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November 2021 by Charles C.
Whomever was the cashier today 11/2/21 between 3:00pm-4:00pm, male with plug earrings would not open a register with a line of people 6/7 deep. He kept directing customers to self checkout registers instead opening a register he had no clue most of the customers don't feel comfortable using them because they will have issues then they end up taking more time trying to figure out the issue or getting help. I'm sure if he had open a register or kept it open, leaving the lighted number on, some customers would have waited for him and some would have gone to the self checkout register anyways. Dude, you're a cashier/ customer service who seems he doesn't want to deal with customers.
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January 2021 by Rachael Kufudakes
I used to live across the street from this CVS, and loved that I could walk there to get shopping done. Now I live on the opposite end of town, and still drive to this store, rather than any of the other stores in Santa Rosa. This store is well-staffed and well-stocked. I have never had a problem finding what I need here. I am also super impressed by the selection of cruelty-free products they have available, specifically in beauty and skincare.They have a pretty impressive array of hair dye, too. (Coming from someone who has literally dyed her hair every shade of the rainbow.)
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December 2020 by Char R.
Warning! Do not sign up for the CVS membership! I asked MANY months ago (Aug 2020) to cancel my membership and CVS gave me an email to write to cancel the membership. They responded by email saying it will take a couple of weeks but it will be cancelled. It NEVER canceled. I called CVS yesterday and spoke to a manager named Gail who would not let me get a word in edgewise and she told me I have to go on CVS website or call 1-833-320-CARE. She said she had not heard of an email. Well I called and went on the website and it guides me to send another email. What a scam!!!! I had to cancel my credit card in order to stop this since sending an email does NOT work.
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December 2020 by Dennis Hansen
They became upsettingly rude when the script had an unknown doctor on it
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March 2020 by Debbie K.
My husband had minor surgery @1pm. An order was sent here shortly after(. @2pm)for pain meds. I went to pickup after work (515ish) and was told they were still working on it. I asked how much longer and was told maybe an hour. I went home empty handed. I returned at 630, waited in line for 5-10 min, and then was told the same thing 'they are working on it'. Grrr. They said they would call us when it was ready. We never received a call. I called them this morning @1030am and was told If that it was ready!!! Wow thanks for the call. After picking up the order we see that the fill date was yesterday!!! Thanks for NOT HELPING MY HUSBAND thru a painful and sleepless night!