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March 2024 by Courtney O.
Literally, so easy. I booked through Priceline and had zero problems. The Santa Rosa airport is so tiny that you're from your gate to the desk in mere minutes. I was quickly checked in and was able to grab my car in no time. The cars are parked just outside of the airport and I was out in no time. I was assigned a 2023 Jeep that it was in perfect condition. I also appreciated it had an extra wipe in there for extra clean comfort! I was super impressed with the car I was assigned and had a great time driving through the rolling hills of wine country.
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January 2024 by Catherine Adair
Great experience with service and the car!
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January 2024 by S Lessani
My arrival to Santa Rosa was delayed due to weather. I notified the office of the delay. Dan was on duty and organized the vehicle pick-up since I wouldn't arrive until after Enterprise business hours. Dan provided clear instructions, including screenshots. He was so understanding and accommodating. The weather was terrible, but Dan made the travel experience much more pleasant.
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January 2024 by kate hamel
Excellent service!
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December 2023 by Bojana Anglin
No electric vehicles or hybrids available at this location. And very limited available availability at other locations. It’s as if climate change doesn’t exist in the world of Enterprise.
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December 2023 by Wendy Brown
Excellent experience!
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November 2023 by Jeremy Johnson
Gio totally went above and beyond for us. The air conditioner in our rental was broken and he completely took care of the issue.
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November 2023 by Nicholas Colonna
We picked up a Ford Expedition for a 9 day rental. The pick-up location was the at Santa Rosa Airport (STS) in CA. Unfortunately the car was in terrible condition. Cosmetically it was unwashed, quite dirty, and had trash inside from the previous renter as well as broken/damaged seat parts in the rear area. The windshield had a crack in it. The vehicle was dinged up and needed paint attention. The vehicle had nearly 64,000 miles logged on it and the miles were not kind to the vehicle. Mechanically the vehicle had suspension, brake and tire wear issues. The car would drift on curves at speeds as low as 40 MPH. The shocks were clearly worn. The brake rotors on the front wheels were scribed such that the car would chatter starting at moderate braking and at higher speeds the steering wheel would wobble from the rotor wear. The tires were likely in legal wear tolerance although the front tires had inside cupping likely indicating the wheels being out of balance and possibly alignment issues along with the shock wear. We were busy on this trip with many short non-freeway trips therefore returning the vehicle was not going to work for us.When we returned the vehicle I was greeted by the manager Gio. There was no disguising my frustration and disappointment with the rental. Gio immediately deescalated the situation with ample poise and was very sincere that he wanted to "make it right". He did not debate the defects of the rental in any manner; Gio was focused on my satisfaction and was genuinely concerned. We discussed the matter and I was granted a refund without debate or acrimony. Gio showed remarkable leadership for a person of his age as other employees at the counter watched him skillfully handle a challenging situation. As a business person I was impressed at his acumen. Enterprise should be proud of this employee. I have written this review not because of the refund received nor was I requested to submit a review by anyone. When I purchase a product or service I don't haggle on price and gladly pay a premium for a satisfying and trouble free experience. Enterprise has been a good rental provider for me and this is the only mishap that I can ever recall. If it were not for Gio's keen sense of customer satisfaction and his front facing skills, you may have lost a loyal customer.
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October 2023 by Steve Velasco
Hertz rented our reserved car so I stepped over the Enterprise and the fixed me up with a cool Mustang convertible.
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September 2023 by Mike Griffith
Great customer service at STS. Rep was ready with our reservation and offered two vehicles of our choice. At drop-off, we were met in the parking lot by a rep who checked us in very quickly, He was friendly and professional.
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September 2023 by Nicole Petersen
This location was able to find a luxury SUV for us when none was available. Experience was friendly and efficient.
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September 2023 by Randy F.
Not Good. One star review since I had a CONFIRMED reservation and they didnt have a car, and could not fulfill the obligation. Furthermore, the smug kid behind the counter told me in three ways how he had 'no control, 'my hands are tied', etc. its a very poor way of conducting ones business and does not encourage repeat customers. while a regular Enterprise user, this location will not be getting my business, ever again.
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September 2023 by Yvonne Adams
The car was supposed to be ready at 2:00 pm and I had to wait for over 30 minutes for them to prepare/wash the car so it was a little stressful because I was running late for my event.
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September 2023 by N T
Exceptional service I wish I could have gotten the names of the personnel who assisted us. Quick and easy both coming in and leaving! Thanks!!!!
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August 2023 by Daniel Rojas
STS airport pick up and drop off was very convenient for me. The only thing that was confusing was they gave me no paperwork or emailed me anything as far as documentation. Glad i didn’t get pulled over for any reasons ??
