-
November 2023 by IHR TANTRUM
*The store was clean organized and most of the employees were helpful and very respectful but the two managers there made this visit a nightmare so that's why the statement that follows* This is the worst store ive ever shopped at The manager ponytail assaulted me while I was writing a complaint against another manager for accusing me of shoplifting after I had left the store ,for at least 3 min. donna came out proceded to start rifiling through my basket looking for a recipt she Donna finds my recipt and took it so I took it back out of her hand and I said you accusing me of shoplifting then call the cops wtite now and she just walked away .She knew damn well I had paid for my groceries she watched me pay for them and came out just to hassle me she was profiling at the least.So I went back in to make my complaint when I was assulted by ponytail manager while writing my complaint ponytail slamms his hand down on my wrist (my dissabled wrist im to have surgery on)while grabbing the complaint I was writing tears it up and walks away im 66 years old and I have never been treated so poorly I will be contacting a lawyer tomorrow morning. Both of these managers were way out of line and should be fired at the minimum and I will be personally suing ponytail & donna unless accountability & responsibility for the actions of these two managers is taken seriously I was embarrassed humiliated and assaulted there must be severe action taken for me to be satisfied . I don't think it would be fare to judge the entire store for these two managers behavior.The manager Brian does not condone this kind of behavior and hope we can come to some kind of agreement.
-
November 2023 by paul weaver
Lucky's is my favorite grocery store in the area. They hit that sweet spot balancing quality and pricing.
-
November 2023 by Mercedes R.
I would like to give credit where credit is due! Lucky market Bakery on Bicentennial Way Santa Rosa Calif. I went to the bakery frustrated as heck after a long day of decorating for my grandaughters 22nd birthday. I made the cake and years ago I use to go to lucky to buy the Best frosting in the world! I stopped in hoping to get the same great service that I always got from years past. Well It was my Lucky day! ( No pun intended ) A lovely gal by the name of Tiffany was working hard behind the counter. She saw me at the counter and she hurriedly asked how she can help. I told her about that wonderful frosting and walla she put it in containers and labeled and priced so I may buy! What a life saver and what customer service ! Not needing an explanation just helped a loyal customer ! Impressive to the Max! Thank You Tiffany! You make Luckys continue to look good!..Thanks again Tiffany!! Thank You Luckys for hiring such competent emplyees!!...Marcy Romo
-
October 2023 by Brian Makin
Not a crowded market which I love. Seems a little expensive but a good place fosho!
-
August 2023 by David M.
Customer NO service. I needed help in the meat department which is now a soda display. So I went to the front of the store (meat department is in the back) to the customer service desk and got someone to page the meat department over the intercom that a customer needed help and was waiting. I went back to the meat department and no one came out after waiting for a good 5 minutes. Back to the front of the store from the customer service desk and this time there was no one to help me there either. As far as I could tell there were only 2-3 people working in the store. Waited a good 10 minutes and finally gave up and went to a different supermarket down the street. If you are going to close your meat department counter you need to at least install a bell or something back there so you don't have to go to the front of the store and hope that they will come out from the back to help you after getting paged.
-
August 2023 by Benjamin Berman-Brady
I live next door to this place and I stopped coming here even for small trips. That should tell you all you need to know. Got ice cream one time and it had obviously melted and been refrozen. Another time noticed a shelf full of milk 5 days past the expiration. Produce is regularly rotten. Place is understaffed and the ownership obviously does not give a cr*p about the customer experience. Skip it.
-
July 2023 by Jennifer Ancic
It's very clean and always stocked and you never have to wait in a long line and the staff are always nice.
-
May 2023 by May Pierce
Clean store, nice employees. Its hit or miss with good deals. Meat section is good and plentiful. Produce has good selection.
-
May 2023 by Kevin
Really nice store with better than average prices. The produce section is especially well stocked with superior products.
-
May 2023 by Say Barrow
I really like their bakery and the fresh rolls great prices there.and the meat department is excellent the t-bone steaks were fantastic great price and good eatin too.coupons that you want and it really adds up to a lot of savings for you.The store is always very well organized and clean large selections from floaties to organic foods, very large selection of of everything
-
March 2023 by Charlene Miller
Clean, friendly, downside only 2 checkstands open and alot of people waiting for to checked out.
-
February 2023 by anthony prizzia
What a great place to shop. Clean, staff is amazing, and their prices are very good. Check them out today.
-
February 2023 by Robert Miller
Very nice and clean in side. The meat counter is gone
-
February 2023 by Vicki R
Good store. Great staff!
-
February 2023 by Rich M.
Big shout out to Tom and Bob for being the best checkers, ever.Super friendly people work here. Cory is super helpful.I've been coming here for at least 20 years. My go to store.
