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November 2023 by J A.
Dear Lush, I have always loved you but I must say I had the BEST experience last night (Nov 2) at the Santa Rosa Lush at about 6pm, I did not get the names but they both had great hair, helped me find everything I needed plus let me sample two body sprays (after seeing what was in my cart) and now I MUST go back for the snow fairy body spray because I can still smell it this morning!!! Please give credit to these amazing young people, you are well represented!!
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October 2023 by Kristen Marshall
I enjoy every visit to this location. Tonight was especially lovely with the friendliness and warmth I received while shopping. Great selection, great presentation, and great service!!!
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October 2023 by Amanda R.
Before sampling a body scrub today, I was offered a popsicle stick to use for the product. After that, I washed my hands in the store sink and went to sample a solid perfume. Since I had just washed my hands and since it was only a solid perfume (not a lip balm or facial product), I didn't think anything of it before using a small amount of the sample. Shortly after this, a male employee rudely scolded me and told me "I should really use a popsicle stick because hundreds of people dig into the products each day and it gets gross". While I agree with the logic behind this statement, I found that the way it was delivered to be highly unprofessional and quite frankly a bit humiliating. Plus, I had just washed my hands beforehand. Additionally, there were no popsicle sticks located near where the solid perfume samples were in the store on that day, only the paper for sprays. I added a star because the girl who checked me out at the register (a different employee) was kind to me, and the majority of the other employees there I've never had issues with in the past.
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August 2023 by Gabriella G.
I am always turned off coming into this store. It is impossible to just browse. The employees try very hard to sell the products. I just want to shop in peace and not be hassled. I get it's a mall job and they're forced to upsale but when I say I'm "just browsing" that means I don't want help lol.
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July 2023 by Lauren Trick
Alyssa and Braden are absolutely wonderful! Whenever I come in they are so helpful and kind. They both are very knowledgeable and answer any and all my questions. They always make me feel welcomed and I always leave with a smile.
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June 2023 by karlita rodriguez
super friendly manager/staff. kind, and informative when i needed assistance
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January 2023 by True North
Such beautiful displays and vegan/cruelty free so 3 stars for that! Was excited to try them after seeing them on Happy Cow. Unfortunately, every item I read the label for (tried at least 20) had "fragrance" as an ingredient. I love natural scents but, since the use of the word "fragrance" on a label can hide chemicals, I decided this store isnt for me. Wish they would disclose what they are putting into their products instead of hiding behind the word "fragrance" or carry a few products that are "fragrance" free.
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January 2023 by True North
Such beautiful displays and vegan/cruelty free so 3 stars for that! Was excited to try them after seeing them on Happy Cow. Unfortunately, every item I read the label for (tried at least 20) had "fragrance" as an ingredient. I love natural scents but, since the use of the word "fragrance" on a label can hide chemicals, I decided this store isnt for me. Wish they would disclose what they are putting into their products instead of hiding behind the word "fragrance" or carry a few products that are "fragrance" free.
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October 2022 by Leah Ferguson
Everyone was super helpful! And nice and knowledgeable! They demonstrated several samples to see which one I like best! No pressure to buy something. Loved it!
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September 2022 by Maureen C.
I honestly haven't gone to a Lush store I haven't liked. It's almost as if all their employees are blessed with fairy dust and have the gift of barely convincing you to buy all their soaps, scrubs, and creams. I won't say how much damage I've done, but their products have this way of enticing you to buy as much as possible. Anyhoo, I was looking for some of the lotions like Sleepy, it's all sorts of lavender vanilla heaven. I also got some shower gels like Rose Jam, Sleepy, and Blood Orange. When you're wanting to treat yourself to a bath, their bath bombs and bars are heavenly. For bombs I like sex bomb, twilight, and dragon's egg. For the bubble bars, my fave is the comforter with bright side as a close second. Brightside smells like bathing in some luxurious orange soda. Otherwise, it's better to visit a store in person to get a sense of the smell.
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July 2022 by Thalia Fuentes
Everyone is so friendly and helpful! Love this place as a very special skin care, bath care! Definitely a must go to!
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March 2022 by dinorah g
Their products are exquisite, the staff is friendly and very knowledgeable about the products.
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November 2021 by Sarah Young
I love LUSH and this is now one of my favorite stores! The manager was SO HELPFUL. I ended up getting a lovely conditioner (POWER) at his recommendation in addition to the face mask and shampoo bars I came in for. My hair feels amazing!
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September 2021 by Tami Glover
So helpful! Great selection.. I love their facemasks and washes. The employees are all very knowledgeable and know the products and will help you choose
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July 2021 by Cynthia Lee
The staff is always helpful and knowledgeable there. I buy favorites for family members and myself and enjoy the "aromatherapy" smells. The younger grandkids love the bath bombs.
