July 2023 by Cathy Doggrell Johnston
Understaffed w/only one dressing room available for all clothing depts on 2nd level. The staff that they do on hand (2 women) are very helpful when it's finally your turn.
July 2023 by Sahar Sina
Nadine works in the jewelry department and she helped me pick out a nice watch within my budget. She had a wonderful disposition and she was so helpful and considerate that i am a young college student so she made sure to find me something that was within my budget and that was nice. She is an amazing person overall. I will definitely be returning here for all of my needs back to this location because Nadine made it a delightful experience!
July 2023 by Stella Moore
Sales people in the cosmetic counters didn't want to help me-I rather drive an hour and go to the Nordstrom at Corte Madera- the Sales people will help you there
July 2023 by Lisa Martin
Terrible selection, terrible, customer, service, and one register on the whole floor open with 10 people in line. What a waste.
June 2023 by Arlene Dean
Macy's has some great values with their sales. They also have employees with incredible customer service ethics, really excellent employees and waaay too few of them!
May 2023 by Steven Wills
I enjoy shopping there and worked there for six years
April 2023 by Traveler In Motion
Always clean and well organized. Apparently Toys R Us found a new home.
January 2023 by J K (SFJoe)
As a Macys fan and new to Santa Rosa I am so disappointed on the poor selection of products from furniture to bed and bath. It looks like a Macy's going out of business and maybe it should just close. I now have to drive to San Rafael to shop at that Macys location. Cording ton Macys is depressing.
January 2023 by Terry
The one reason I hate shopping at Macy's is their lack of registers being open. Always long lines and only 1 register open. And if another opens up, she helps 1 person and then leaves to do an errand. Not acceptable in my book.
January 2023 by Don Conkling
Shows what these stores are doing out. More expensive than most other store, two cashier's for huge line of customers, help impossible to find
December 2022 by Lindy Q.
The only reason I even bother to go to this Macy's is because it's closer. Most of the time I receive very unprofessional return services here. Save your time and go to the Downtown Macy's. More inventory and the workers are actually decent. Thanks for all the attitude and wasting my time!
December 2022 by Ellie
Store had so much variety and because it’s in California the location had an array of jackets and vests, which Texas usually lacks hence the weather differences. But this Macy’s location had so much for each department including toys and gifts for this time of the year(holidays). Staff in the cosmetics and jewelry departments were attentive and asked if we needed assistance and wasn’t just standing in their areas on their phones or anything. They were also very knowledgeable in their areas from perfumes to makeups to jewelry. The store is never packed when I shop mainly cause I go mid morning when I expect the least amount of people to be there. Overall this store is great and well stocked and very clean and organized.
November 2022 by Freebear Freebear
Great place to shop for Christmas good stuff can be a little expensive but always find what I need.
November 2022 by Robin P.
No wonder people don't shop at these places. No one is in the departments. You walk around looking for someone to ask or to check out. So frustrating.
November 2022 by JustMe Bret
Online order person failed to put macy’s little transaction tracker/return sticker/label on product so store won’t recognize it as purchased there. Cust svc does not understand what the sticker is so cannot understand the problem. 2 hours on chat and phone, ZERO SOLUTION to THEIR ERROR.No idea how this place stays in business.