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November 2023 by Boogie Olive
Showed me different products and explained the features and I was able to try the mattresses out and make a good decision. My sales person was very knowledgeable.
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November 2023 by Erick Langbehn
Best experience ever buying a new mattress! The sales floor employee Dina was absolutely amazing and I enjoyed my whole experience at Mattress Firm Coddingtown ??
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October 2023 by Deborah Snow
I have very specific needs and Dina was super helpful. She didn’t try to pressure me into something more expensive and was respectful and kind. I called her the next day and she facilitated my purchase very efficiently. It was a good experience.
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October 2023 by Jan Cahill
Sonia was great! Very helpful. I got exactly what I was looking for and will receive it tomorrow. She made sure that I would get it when I needed it. I am pleased
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September 2023 by Roger Frankenbach
I had an excellent experience working with Dina in the purchase of an adjustable bed base. I will be back when I next need something bed related. I would, and do, recommend this store to friends and strangers alike.
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September 2023 by Charles Atkins
I purchased a $3,500 mattress from them and I just went to process of warranty claim four years after purchase. The mattress has a 10-year warranty on it. I purchased a firm mattress but it has lost all support where the buttocks and lower back sit on both sides of the bed. I lost 2 in off my vertebrae in the military, so I need to have a firm mattress. The mattress did work out well at first, but over time it started to decline. I process a warranty claim and they told me because I laid a rod across the bed and put a quarter up against it that it did not measure 3/4 of an inch of sagging so they cannot approve my claim along with telling me that my frame was not a proper support structure. What a joke! It definitely provided the proper support needed for the mattress. They will make every excuse possible for them not to fill a warranty claim please do not buy your mattress from them. Do yourself a favor and shop anywhere else. Please don't sell mattresses from companies with shady standards. You have lost a customer for life.
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September 2023 by Eileen Allen
I ordered the box spring online. Which seemed convenient. I received multiple emails confirming the delivery as the Saturday after I ordered between 3:30-5:30. I was called by a representative confirming that I was to receive the delivery. But on the Saturday while I waited for the delivery to happen I was called at 5:00 and informed that my delivery was canceled and that I wouldn’t receive my Matress until Monday … maybe.
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August 2023 by Elizabeth Jack
We had very good customer service and there are quality mattresses, sheets, etc. We are getting our new mattress delivered to us in less than 24 hours. The only thing I would improve is that the building isn't big enough to have all the mattresses set up to try. The more expensive ones were on display.
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August 2023 by Justin Thompson
Dina was amazing, I didn’t feel any pressure at all. She was warm and accepting and really informative. I had no reservations about buying my bed and didn’t need to look anywhere else.
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August 2023 by Aletha Chryssovergis
Greg was a great help ..tries to "make his customers happy"..got my mattress set up on my schedule as much as possible..very helpful ..Dina too.
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June 2023 by Paul Gonzalez
Merrick was hands down the best sales rep I’ve ever encountered. We were in need of two mattresses and he showed us around and explained the different features. We told him we’d be back after checking out all the mattresses. He wasn’t pushy at all and didn’t try to make us purchase on the stop, which was greatly appreciated. A few days later we did go back to make the purchase and we got to chat with Merrick for awhile and got to know him, great person! I highly recommend going in and asking for Merrick. There was also another lady ( I forget her name) that was nice and spoke to us on our second visit while we waited for Merrick.
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June 2023 by Savanna Craighead
I walked in and was immediately greeted by Merrick! He was super nice and took all my needs serious! He was very respectful on staying in my price range and making sure I had everything I needed. He helped me out a lot and I’m very grateful!
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June 2023 by Kevan Bills
I went in with two crying toddlers needing to get a new mattress because ours broke the night before . Merrick was very patient and helpful and I was able to find the mattress I liked! Even better, he arranged to have it delivered the next day and they will haul away the old one! Amazing!!
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June 2023 by corky beebe
Dina is excellent! We went to the Santa Rosa Coddingtown MF location not knowing what we wanted, other than a new mattress. We are so happy we went to this location! Dina was the consummate professional. Walked us through the process and NEVER pressured us in one direction or another. Don’t go anywhere else. Just go see Dina. We can’t wait to take delivery of our new Sealy hybrid. I foresee some GREAT sleep in the very near future. Thanks MF and thank you Dina!
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June 2023 by Aimee D
Merrick was very knowledgeable and had great patience while I tested pretty much all of the mattresses in the store! Highly recommend Merrick at Mattress Firm.
